VET Business Unit 2 Exam Revision

Question 1

PDFs, pictures, spread sheets and word documents, are all types of what, that you add to email?

Accepted Answer

Attachments

Question 2

List two methods that could be used to communicate ideas and information to your colleagues.

Accepted Answer

ICTs such as MS PowerPoint and MS word, or by Email.

Question 3

Describe two reasons an email you sent may be returned to your inbox unread.

Accepted Answer

The Receiver's address may be incorrect., The size of the attachment may be too large.

Question 4

When collaborating online you must take into consideration net etiquette. Explain netiquette.

Accepted Answer

Abiding by the rules, regulations & ethics of the internet.

Question 5

Why should you set security filters for incoming emails?

Accepted Answer

Viruses may be sent to your company, causing problems.

Question 6

Who should you collect information abut your work responsibilities from?

Accepted Answer

Supervisor, Team Leader or Coordinator.

Question 7

Explain one email item that might be considered suspicious or potentially dangerous.

Accepted Answer

Emails and attachments within them as they may contain spam.

Question 8

How could you store email and/or attachments?

Accepted Answer

Email software, Hard-copy filing system, database software.

Question 9

Identify 2 instances when you would need to use effective listening & speaking skills at work.

Accepted Answer

Talking to clients, Informal/formal chats with colleagues

Question 10

Explain one type of electronic device that you could use to for sending and receiving email.

Accepted Answer

Mobile Phone

Question 11

before you send an email, check the email for for these things:

Accepted Answer

Spelling, Grammar, Structure, Punctuation, Recipient.

Questions 11