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A complaint is a gift. Flashcards | StudBud

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A complaint is a gift.

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Questions 14

Answers

1
To react
to interrupt when customer explain
Tell manadement about the problem
Say sorry
Promise to do something
2
You can't handle
a query
a problem
a need
3
the word Significant means: It's a significant problem and people are complaining about it.
typical
important
minor
4
the word reputation means: The hotel has a good reputation.
is very expensive
has had a good report
is known to be very good
5
To apologise is to
promise to do something
Tell manadement about the problem
Show that you understand how the customer is feeling
say "sorry"
6
You can't make
a customer
a complain
an apology
7
You can't deal with
a problem
a service
a customer
8
When you listen to your customer, you...
Promise to do something.
Show that you understand how the customer is feeling.
Don't interrupt when the customer explains the problem.
Tell manadement about the problem.
9
To notify is
Tell management about your problem
Say sorry
promise to do something
Tell manadement about the problem
10
The word suffering means: Our business is suffering as result of poor service.
failing
doing badly
recovering
11
The word reimburse means: If the service is poor, the company will reimburse you.
ask for your money
recover the money
refund your money
12
To empathise is to
Say "sorry"
Show that you understand how the customer is feeling.
promise to do something
tell manadement about the problem
13
You can't offer a
a refund
an apology
a complaint
14
You can't satisfy
a customer
a complaint
a need