OFFICE MANAGEMENT FINAL EXAM

Which of the following regarding emails in a medical office is NOT true:

Which phone call should be handled first?

The office phone should be answered promptly?

Specimens handed to the receptionist should?

Which of these does NOT portray a professional image?

Physician, address, tele and fax numbers, and company logo are components of:

When scheduling several return appointments for the same patient, try to schedule all of them:

Computer scheduling is advantageous because?

A quality QI issue that can be monitored in a physician's office?

The organizational structure does NOT include

To find a specific journal article on the Internet, you should:

The grid used to mark off times that the doctor is unavailable to see patients is called:

When handling a patient who arrives late, the Medical Assistant should:

Appointment scheduling in a doctor's office is often influenced by:

Which of these patients CAN remain in the waiting room:

What is an Ethernet port used for?

Illegal questions in a job interview include?

You are scheduling using the streaming method, a complete physical exam takes about:

Waiting room TVs

Should smoke detectors be/have?

Only standard abbreviations should be used in business letters?

What is encryption?

New employees should be evaluated 30 days after starting?

The basic guidelines for proper telephone use include not speaking with an accent.

Which format is most commonly used for business letters?

You can be fired for breaching confidentiality? 

You can ask an applicant how many children they have during an interview?

Which of the following is buffer time NOT intended for:

When patients want to purchase prescriptions online advise them to

This is correct - The patient has inflammation of his prostrate gland?

An MA who is speaking to an irate patient on the phone. Must keep his/her temper in check and:

Scheduling patients in the first half hour with the second half hour left open is:

The cluster method of scheduling:

If the physician asks you to annote his/her letters, you should:

Info on _______ is included in a personal safety plan?

A good ergonomic workstation will help you meet OSHA requirements as well as:

The page www.fda.gov/dsr-drug is not working - now what?

What is a cookie? A tiny file .....

When should an Incident report be completed?

Which format for typing phone numbers is correct:

Which call should be triaged first?

Making a schedule to meet employee requests is most important?

If Mr Smith's appointment is at 1630 hours, his appointment is at:

Which of these items is NOT used in a memorandum?

Which of the following closings is written correctly:

Which of the following is not a part of a computer's hardware?

The length for a visit in fixed scheduling is determined by?

A dangerous invader that enters your computer and destroys your files, software, etc is:

A good way to remind a patient of their next appointment is?

A Lego found in a pediatric waiting room should be removed, it's a choking hazard

Risk Factors are situations that could cause harm?

Accounting, insurance, computer care, and record management are _____ tasks?

Ask the appropriate questions to decide how much time to allow for an appointment.

Microsoft Word is part of a computer's hardware?

Which of the following illustrates correct capitalization?

MSDS (material safety data sheets) describe how chemicals are?

Which of these fonts is most appropriate for a business letter:

What do the CPU cells do?

Incident reports should be filed within 24 hours?

Open hours for scheduling means which of these?

There is no need for an emergency action plan in a small office?

An accurate message contains?

Scheduling two patients in one time slot is known as:

Which scheduling method allows more appointment availability?