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Business communication Flashcards | StudBud

Explore/Business communication

Business communication

10 terms·StudBud Administration·96 plays

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Questions 10

Answers

1
The most important goal of business communication is
receiver response
receiver understanding
a favorable relationship between sender and receiver
organizational goodwill
2
When working to create and maintain a favorable relationship with a receiver, a sender should
stress mutual interests and benefits
impress the receiver by using technical terms.
use positive wording
do just what the receiver expects
3
Which of the following terms best describes the grapevine as a communication pattern?
Serial
Verbal
Informal
Diagonal
4
Culture should be considered as part of which audience analysis element'
Attitudes
Interests
Emotional Reaction
Knowledge
5
The word communication is derived from communis (Latin) which means:
community
message
common
oral speech
6
If a receiver has a hearing problem that causes a communication barrier ,the sender should
find a sign language interpreter
suggest that the receiver seek medical evaluation
learn sign language
speak louder or put the message in writing
7
Networks are
structured
sources of professional and personal support
traditional
status neutral
8
The sender's most important role in the communication process is to
provide for feedback
analyze the receiver for the you-viewpoint
select the type of message
remove communication barriers
9
Effective communication is essentially a:
two-way process
three-way process
one-way process
both a one-way and a two-way process
10
The sender analyzes the receiver's knowledge so that the sender can
avoid making a negative impression
choose the approach to use in the message
compose the message at the proper level.
emphasize receiver benefits.