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Pivot Point Fundamentals: Cosmetology 101 Life Skills Flashcards | StudBud
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Pivot Point Fundamentals: Cosmetology 101 Life Skills
Pivot Point Fundamentals: Cosmetology 101 Life Skills
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Lesson Challenges 101.1 - 101.6
Flashcards
70 cards
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Practice quiz
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Questions
70
Answers
1
The tone or inflection of your voice, level, and rate of speech all play a role in:
Verbal communication
Nonverbal communication
Listening
Body language
2
Keeping the abdomen flat, the chin level, and the head up are key points in having:
A poor standing position
Bad posture
Potential injuries
Good posture
3
Leaning forward during a conversation might communicate:
"I'm not interested in what you are saying. "
"I'm interested in what you are saying."
"I'm very bored."
"I've had enough. "
4
Translating what you heard into your own words is referred to as:
Questioning
Responding
Paraphrasing
Repeating
5
Venting to clients about other, more difficult clients is known as:
Flexibility
Vitality
Attitude
Grammar
6
Eye contact, smiling, and posture are all examples of:
Inflection
Nonverbal communication
Personality
Verbal communication
7
Not making assumptions about people based on appearances reflects use of:
Etiquette
Commitment
Respect
Integrity
8
How many hours of sleep are required for most people to function properly and avoid fatigue (NOT FATIGG)?
9-12 hours
1-2 hours
3-4 hours
6-8 hours
9
Which of the following statements is NOT true about closed-ended questions?
Begin with "Could"
Begin with "Would"
Begin with "Did"
Begin with "Why"
10
Which of the following activities helps stimulate blood circulation in the body?
Listening to music
Reading a book
Watching TV
Exercise
11
The nearness of another to one's personal space is known as:
Gesture
Posture
Carriage
Proximity
12
An effective way to build trust is to:
Seek personal gain above shared gain
Be closed to the ideas of others
Tell half-truths
Communicate in open, honest ways
13
Prevent neck and back strain by:
Bending forward when performing a service
Twisting your body to get closer to the client
Not reaching overhead for supplies
Standing for a long time in high heels
14
Which of the following actions would diminish trust within a work environment?
Sincerity
Respect
Consistency
Gossip
15
All of the following are trust-busters in a work environment EXCEPT:
Self-absorbed behavior
Integrity
Poor work ethic
Insincerity
16
Which of the following statements describes courtesy?
Rudeness toward others
Thoughtfulness of others
Impatient gestures
Controversial topics
17
As soon as you notice a discussion is getting off-track, you should:
Remain silent
Try harder to make your point
Talk louder
Bring it back to the main issue
18
The feeling that two people have for one another that feeds each person's need to feel valued is known as:
Emotional balance
Self-control
Professional ethics
Mutual respect
19
Which of the following responsibilities is NOT found in the professional code of ethics?
Being fair and courteous to your co-workers
Showing respect for the feelings and rights of others
Failure to fulfill obligations
Being loyal to employer and co-workers
20
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:
Interacting
Fixing
Reflecting
Flexing
21
An outward reflection of your inner feelings, thoughts, attitudes, and values defined your:
Hygiene
Posture
Sense of humor
Personality
22
Use of a prompting comment such as "go on" is an example of a listening strategy called:
Repeat
Paraphrase
Respond
Question
23
Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT:
Carbohydrates
Keratin
Fats
Proteins
24
Paraphrasing to summarize the meaning of what has been communicated is known as:
Reflective listening
Using tact
One-way communication
Using overtones
25
An inflammation of the fluid sac that lies between a tendon and a skin or bone is called?
Carpal Tunnel Syndrome
Tendonitis
Dermatitis
Bursitis
26
Which of the following will help prevent shoulder problems?
Reaching across a table to manicure
Reaching for supplies on a high shelf
Holding heavy clippers
Adjusting the height of the chair when you work on a client
27
FATIGUE can be prevented through:
Poor hygiene
Lack of sleep
Bad health
Rest and relaxation
28
The ability to adapt or respond to change is called:
Sincerity
Flexibility
Trust
Gossip
29
Responding calmly versus reacting impulsively represents a person who is practicing:
Enthusiasm
Emotional balance
Reliability
Insincerity
30
Which of the following terms describes a pledge to a course of action?
Integrity
Trust
Insincerity
Commitment
31
Negative aspects of our personal character that we are unaware of but others can see are referred to as:
Self-esteem
Blind spots
Setbacks
Positive traits
32
Maintaining healthy teeth and keeping breath fresh is called:
Public sanitation
Oral hygiene
Halitosis
Public intoxication
33
All of the following can help prevent neck and back strain EXCEPT:
Adjusting the height of the client's chair
Using freestanding shampoo bowls
Reaching overhead for supplies
Working with the back straight
34
A deep admiration for someone or something is referred to as:
Commitment
Integrity
Respect
Trustworthiness
35
How should a salon professional respond to a client insisting on a hair color that would not be flattering?
Sharing their unflattering request with other clients
By using overtones
By tactfully suggesting otherwise
By displaying a negative attitude
36
Practicing good manners in the workplace is referred to as:
Professional etiquette
Flexing
Reflective listening
Conflict resolution
37
When sitting in a chair, it is important to:
Sit forward in the chair
Keep feet apart
Keep knees apart
Sit well back in the chair
38
What condition occurs when tendons become inflamed?
Sore feet
Tendonitis
Bursitis
Varicose veins
39
Persevering through difficult times is an example of:
Respect
Etiquette
Integrity
Commitment
40
Which of the following statements does NOT reflect proper grammar?
This oil works good on a normal skin type.
May I shampoo you now?
This oil works well on a normal skin type.
How may I help you?
41
All of the following statements describe methods to build self-respect EXCEPT:
Feeling down about yourself and others
Seeking out other positive people
Resisting negative influences
Accepting and embracing change
42
Which of the following terms defines the art and science of beauty care?
Personal Hygiene
Ethical Conduct
Cosmetology
Onychology
43
Meeting life's new challenges can be assisted by:
Choosing insincerity and shoddiness in work
Focusing attention on goals
Focusing on fears versus opportunities
Acting before thinking
44
A polite behavior that shows respect for other people is called:
Habit
Personality
Attitude
Courtesy
45
Being persistent means:
Seeing yourself in positive wsys
Holding others in high regard
Changing all the time
Staying the course, not giving up
46
Which of the following preventative measures will help alleviate foot and leg problems?
Standing for long periods of time
Raising your feet on a stool during breaks
Wearing shoes with poor arch support
Wearing high heels
47
If a person matches their actions with their words, it is an example of:
Commitment
Respect
Integrity
Etiquette
48
Proper conduct in relationships with your employer, co-workers, and clients is known as:
Professional ethics
Communication
Economics
Personal hygiene
49
"No-Show" clients can be handled with all of the following strategies EXCEPT:
Never discussing the missed appointment
Offering other available appointment times
Making reminder calls ahead of time
Informing client of cancellation policy
50
Changing the pitch of your voice while speaking is called:
Pitch
Enunciation
Inflection
Rate
51
Healthy, glowing skin is equally dependent on all of the following EXCEPT:
Lack of sleep
Exercise
Good nutrition
Rest
52
Resilience is developed by solving problems and:
Choosing the most popular decision
Reducing stress
Avoiding mistakes
Learning from mistakes
53
Rotating footwear has all of the following effects EXCEPT:
Shortens how long they last
Strengthens your arch
Makes them last longer
Reduces FATIGUE
54
Which of the following descriptions is true of speaking with clarity?
Change the subject often
Less is more
The more words the better
Focus on unimportant details
55
The scheduling concern of a client arriving early can be addressed by:
Telling the client how long before the service will begin
Letting client get their own beverage
Avoiding offering reading material
Welcoming the client with a cool dismissiveness
56
Which of the following statements describes an appropriate technique to use when making eye contact?
Use eye contact throughout the conversation to demonstrate interest
Look over the other person's shoulders at something more interesting
Avoid making eye contact as soon as you start a conversation
Stare directly into the other person's eyes
57
All of the following movements cause Carpal Tunnel Syndrome EXCEPT:
Bending your wrist a lot
Gripping with force
Repeating a motion over and over
Using sharp shears
58
Pronouncing words clearly, precisely and accurately is referred to as:
Rate
Enunciation
Inflection
Tempo
59
An overly wide jaw can be visually narrowed by applying:
Lighter contour cream to the outer areas of the jawline
Darker contour cream to the inner areas of the jawline
Lighter contour cream to the inner areas of the jawline
Darker contour cream to the outer areas of the jawline
60
When applying makeup, contouring with light colors will always have what effect on the face?
Narrowing
Broadening
Highlighting
Moisturizing
61
An individual's system for maintaining cleanliness and health is known as:
Personal hygiene
Public hygiene
Nutrition
Public sanitation
62
Which type of shoes should be worn to reduce FATIGUE caused by standing for long periods of time?
Low, broad-heeled shoes
High-heeled shoes
Shoes without arch support
Shoes with pointed toes
63
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
Personal problems
Politics
Hair care products
Religion
64
When performing chemical services, a salon professional should always wear:
Makeup
Protective gloves
Comfortable shoes
Head bands
65
Integrity in simple terms could be described as:
Possessing a genius level of intellect
Inconsistency of character
Doing the right thing
Deciding to act ethically only when it suits you
66
Which of the following descriptions would NOT play a part in your commitment to success as a cosmetology professional?
Attaining a healthy body and mind
Achieving the highest standards of professional behavior
Insufficient rest
Believing in bringing beauty to the lives of others
67
The tempo used during a verbal exchange is called the:
Inflection
Rate
Force
Pitch
68
The energy contained in food is measured in:
Degrees
Calories
Fat content
Protein content
69
The strength of volume during a verbal exchange is called:
Pitch
Rate
Force
Inflection
70
The study of people's efficiency in their working environment & the effects on them is called:
Personal hygiene
Public hygiene
Economics
Ergonomics