Dental Admin Final 2019

Characteristic of healthy soft tissue

Net pay is the amount of earnings before deductions are taken.

Employer is required to have every employee complete a w4.

Small fund of money kept in office

What are subjective fears?

Recall system is the lifeline of the dental practice.

Debtors may not be called at convenient places or times.

Consequences os sending unnecessary info on insurance claim form

Teamwork does not play a role in patients perception of the practice.

Key to a successful work environment is...

Plan pays provider on a monthly basis for providing dental care

When using ADA code each starts with a D and is followed by

Identify theft does not happen in the dental office.

Which form must be given to each employee no later than Jan 31st of each year?

In universal system what are the four lateral incisors ?

Some administrative assistants may be given power of attorney that entitles them to sign checks

Depndent on an insurance claim refers to

5 Rs of management

Dental claim forms that are electronically submitted must follow

First priority when forming a treatment plan.

Buffer is used in appt. scheduler for

What should be avoided while interviewing?

When an item needs to be reordered a tag is removed

Disto-occlusal is abbreviated to

Instrument used to evaluate depth during charting of periodontium is

Most offices require pt. to submit their own claims to insurance

Numbering system beginning with #1 ending with #32

Time of day considered appropriate when treating young children?

Debtors may not be subjected to harassment

A fee is charged for a money order but not for a cashiers check.

Which lifestyle choices will NOT help reduce stress?

Closed ended questions begin with

Upset patient feels like dentist doesnt care, what do you do?

Successful dentists do not take risks with their practice.

What needs to be included when taking a message?

What is a part of good listening skills?

__percent of people who fail at work don not work well with others.

Phone should be answered:

All keep pts informed EXCEPT

Minimum number of appointments needed for PFM.

What is conflict?

Mesial caries on tooth #7 would be what class?

Accounts receivable refers to all financial accounts that the dentist owes.

Caries on gingival 3rd of tooth #11 is what class?

Which is not required on a insurance claim form?

Purpose of the newsletter?

Part of an accounts payable system which reflects all deposits and checks made from the account

Who’s responsible to note all supplies needed for office?

Responsibilities of DA in documenting exam include

Which would be a solution to wasted time?

Recall system is used solely for preventative recall.

DA earns 14/hr with 40hrs and 5hrs time and a half whats her gross pay?

___should be maintained separately from the patients clinical record.

Credit memo and back order memo are synonymous

Which is an expendable item?

Reconciliation of a bank statement is typically done

Patients home situation can be a factor in accepting treatment.

Prime time refers to

Classification of caries was developed by

Subscriber refers to

Which factors can affect human behavior?

Packing slip is an enumeration of contents of a package recieived

Sales representative uses tag to place the order

How are patients needs met?

What is nonverbal communication?

Parts of a check include all but

Commonly leader of office

Personal check that guarantee the funds have been by the bank for payment.

Which is required to be a good team member?

Not common increments found in a dental appt. system

Primary goal of marketing is to enroll new patients

You should involve yourself if confict arises between others.

Values are established from a persons background or previous experiences.

Intraoral camera provides dentist with

The endorsement “For deposit in account of J.L.Lake” is referred to as a

In charting tx that has been completed is____ and tx that needs completed is _____?

Staff must inform pt. he will be removed from system if he has not been in the office

Americans spend more time with coworkers than family.

Electronic appt book contains any telephone messages that have been left for dentist.

Placing one thumb inside mouth and index Nd 3rd finger of other hand outside and feeling tissue

What can you discuss while interviewing?

Recare system that has pt. scheduling appts before they leave

Which is NOT a rule when interviewing?

When writing a check do not need to enter amount in words

Conflict rarely exsists in dental office

Disadvantages of using a telephone recare system include all EXCEPT

Statement proper consists of words that are used.

Where do you consult to obtain info about EIN?

A statement is also a request for payment

Only patients who appear tense or resistant to treatment have needs that staff should be aware.

Most important public relations tool?

Patients rate service as the most important thing.

Financial activity should take place in the clinical area of the office.

Which letter format calls for all text to be flush, paragraphs double spaced, lines single...

Every message has two parts: speaking and listening.

Health fairs, school presentations, and working with seniors on care is....

In ADA code there is no distinction between full cast high noble crowns and PFM crown

Tx plan to restore to max function with pleasing esthetics

DA is involved in exam and treatment by

Pt. calls office and wants go see dentist immediate sue to emergency what should you do?

What happens when a parent tells a kid eating candy theyll get a cavity and a shot?

Occlusal caries on tooth 30 is what class ?

Why is patient staff communication important?

Commonly dovetailed in appt schedule

When writing a collection letter you should avoid

Skills that give you ability to understand and communicate effectively.

W4 form determines the number of exemptions an employee will claim.

How a patient is treated on the phone affects how they feel about the office.

Collection process should have four stages, reminder inquiry,urgency, and ultimatum.

In palmer system #7 indicates

Not necessary to review invioces received from dental supply house

Advantage of using a computerized inventory system that provide a detailed statement

Blame culture

Which is an employer not required to withhold from an employers payroll check?

Which is true of credit bureau?

The admin assistant has failed to maintain recall what is likely to occur?

Remaining status quo will result in success.

Petty cash fund requires less accuracy than a checking account.

FUTA refers to the

Abbreviation for mesio-occluso-buccal restoration

Perio pocket is recorded when depth is greater than ___mm.

When dental supply has an expiration date is referred to as

Patients seek dental care in all EXCEPT

Tx that needs completed is charted in

Inventory system uses separate cards for each item ordered

Which should appear on capital equipment inventory record?

Employer has responsibilites for withholding, depositing, paying, and reporting federal income

When tooth charting, right sd of patients mouth appears on what side of the page?

Intraoral imaging proviees

Bank draft is a check drawn by cashier of one bank to another where available funds are

Primary first molars in universal numbering system

Aid in determining amount of dental supply to order at one time

Type of supply is a curing light used in a dental office

Charting using geometric diagrams teeth are represented as

In all cases a power of attorney form must also be completed .

Reconciling a bank account is balancing the statement with the check stub and balance.

Indemnity fee for service plan provides payment on service by service basis

General categories of communication?

NSF stands for

Charting primary includes ___ teeth and permanent includes ___ teeth.

Task culture

Which is a capital item?

Morphology:

Which refers to good communication skills?

Coordination of benefits for insurance, primary carrier is always the carrier that provides 1st

Good phone skills means

Federal guidelines require all Medicaid patients have a right to be treated in all offices

Messages of delinquency may be left on answering machine .

When palpating lymph chain is followed from

An employer must keep all records of employment taxes available for inspection by the IRS.

It is important for all staff members to have a positive attitude.

Recall system involves only making appointments for cleaning.

Medicaid is a federally mandated dental care for kids and older adults

Why are closed ened questions used?

DAs spend majority of the day communicating.

Objectives of good appointment book include EXCEPT

No one except the debtors may be told they are delinquent in their bill.

Which term indictes the amount incoming to a dental practice?

Consquences of interupting dentist with calls?

When examining cervical lymph nodes dentist is looking for...

Presentation of tx plan

Providing employees with info to increase productivity is

Checks can be signed by the admin assistants if this persons name is on a signature card.

Social attitudes have no influence on a persons behavior.

Probing and measuring sulcus for loss of gingival attachment and boneloss is the legal duty of

Technique used to detect periodontal disease

Which is important in resolving conflict?

Management is defined as

Tooth #28 is

Grinding or clenching of teeth

Using fingers and hands to feel for size, texture, and consistency of tissue

Organizational culture is

Pit and fissure on occlusal of molars is what class cavity?

Records may be discarded after federal income tax has been filed for that year.

Money order has the same function as a cashiers check.

Mobility is evaluated and charted in what exam?

Mobility scale indicates moderzte mobility as

Voice quality accounts for more than____ of the impact of a message.

Which is a nonexpendable item?

Good verbal communication does NOT include

To achieve an acceptable level of profit, what must be kept in balance with the expenditures?

MSDS should contain all EXCEPT

Earnings of $560 with $50 federal $43 fica and $50 transfer. Whats net pay?

FICA taxes include Social Security and Medicare taxes.

Info needed when dictating a message into answering machine?

Dentist informs you will need 2appts to complete PFM crown. These appts will be to

Outline of appt. book is referred to as

People tend to make others attitudes their own.

Which accounting term indicates amount a dental practice owes others?

Percentage of financial transactions are handled by checks in the office

Conflict is necessary for effective problem solving.

Many dental offices keep a large stock of nonexpendable items at all times

Bookkeeping system of choice is the dental office is

Palmer system #8 represents

Which helps to form a patient’s response to treatment?

A statement is a list of services that have been rendered.

Denture and crown are categthe same type of treatment

Written correspondence to insurance carriers should include...?

Patient get restless and agitated, what do you do?

Used to identify the compensation made for damage loss or injury

What reduces stress in workplace?

Purpose of using photography as a diagnostic tool

What is peer pressure

Electronic appt book contains daily schedules for the dentist.

Codes and terms published under ADA and are used for dental insurance

Purpose of palpating lymph nodes is...

Exam of cheeks, mucosa, lips, palate, tonsils, and floor of mouth is what kind of exam?

Claims are only submitted on paper