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POBF Midterm
POBF Midterm
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PBoF 3.01-3.02: Goal Setting PoBF 1.01-2.03 : Take Notes!
Flashcards
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Questions
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Answers
1
A paradigm innovation occurs when:
there are improvements on the product.
the product is marketed in a different way.
processes are being improved to generate benefits.
major shifts in thinking cause change.
2
What is one of the
most
important components of the production process?
new technology
goods and services
inputs and outputs
human resources
3
Which is a true statement about a management information system (MIS)?
It includes people, processes, and practices.
It does not assist with a business's information management program.
It is the same thing as an information management program.
It may be one part of a business's overall information management program.
4
One way for businesses to obtain needed information efficiently is to:
schedule an interview.
read a book.
contact a competitor.
access a database.
5
Assigned employees to assist in making the bracelets. production activity step is this?
dispatching
production
planning
purchasing
6
In the decision-making process, which step occurs
after
the need is determined?
acting on the decision
considering the choices
making a decision
gathering the information
7
If a company develops a new product, method, strategy, or process, it is known as a(n)
innovation
creative output
reinvention
connection
8
A company decides to start marketing its health food bar as a candy bar. Which type of innovation is taking place?
Practical
Product
Paradigm
Positioning
9
Why is it important for businesses to store information for future use?
to interpret data
to protect it from overuse
to establish quality control
to make it accessible
10
In which part of a SMART goal would one track progress toward his/her outcome?
timely
measurable
specific
realistic
11
Individuals who are able to defend their ideas objectively provide others with:
personal opinions.
emotional information.
logical evidence.
12
Which of the following is a common risk of innovation:
Competitive advantage
Loss of jobs
Paradigm shift
Economic downturn
13
The following information appears at the end of all of Molly's outgoing e-mails:
carbon copy.
etiquette
attachment
signature.
14
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
a unique individual.
like most others.
in a hurry.
a possible problem.
15
As a specific outcome you intend to work toward, a goal is a(n)
target
performance
skill
evaluation
16
Which is the
most
efficient tool for gathering the external information that businesses need?
textbooks
Internet
software
library
17
Results-oriented goals focus on
time
money
outcomes
people
18
Which type of innovation occurs when the new product is released to the public?
paradigm
position
process
product
19
Why is it often important to take notes during meetings or presentations?
The audience needs something to do.
Writing keeps the mind focused.
The speaker is difficult to understand.
This information will be needed later.
20
A business that writes letters to customers to confirm their orders or requests should make sure that the letters has:
a map of all business locations.
product ratings and grades.
exchange rates.
all the necessary information.
21
Doug is 18 years old and has decided to run for president when he turns 35. He has set which type of goal?
unrealistic
unattainable
long-term
short-term
22
Which of the following is a category of innovation:
Physical
Psychological
Piloting
Product
23
The reason businesses obtain information usually is to apply it in order to:
determine a need.
evaluate a source.
accomplish a task.
develop a database.
24
Which of the following is a goal that takes priority over other activities:
Performance goal
SMART goal
Learning goal
Effective goal
25
Which of the following is a benefit of goal setting:
Ensuring you accomplish all your goals
Impressing other people with your goals
Providing a way to measure your progress
Distracting you from your target
26
The quickest way businesses can obtain information about new vendors that are in other parts of the country?
by sending an e-mail
by phoning an agent
by sending an e-mail
by searching the web
27
An example of a performance goal is
mastering Microsoft Excel.
completing your financial-planning certification
understanding the basics of hotel management.
learning precision machinery techniques.
28
Which of the following is an example of a time-bound goal:
“I will make 40 sales calls.”
“I will pursue a career helping to preserve the environment.”
“I will earn $100,000 a year by age 35.”
“I will become the company’s top salesperson.”
29
When businesses give formalized information to employees, customers, or other businesses, often use ___ communication:
lateral
written
upward
verbal
30
Which type of business is known for often being the most innovative?
Old businesses
Small businesses
Large businesses
New businesses
31
Which is an important component of computer systems?
e-commerce
website
software
Internet
32
Which software program would a employee use to prepare a form letter to inform the company's clients of a pricing change
spreadsheet
presentation
database
word processing
33
Which of the following is one of the basics of goal setting
Reviewing and updating your goal
Wishing for your goal
Defending your goal
Sharing your goal with others
34
What production activity evaluates products to make sure that the products meet certain quality standards?
follow-up
standardization
form utility
automation
35
Bernard’s business is more successful than his competitors’ because he is innovative, which gives him a
creative destruction.
competitive destruction.
competitive advantage.
creative advantage
36
Maintaining an inventory of supplies helps a business to:
locate vendors.
establish sales goals.
evaluate processes.
operate efficiently.
37
The first step in maintaining an inventory of supplies for the business is to:
conduct research to find vendors that sell the supplies.
organize a space to store the supplies.
compare prices among vendors.
develop a list of supplies that the business needs.
38
By purchasing just the quantity of supplies that is needed, purchasing can:
plan the company's cash flow.
minimize inventory investment.
provide an uninterrupted flow of supplies.
buy supplies at the lowest possible price.
39
Which is a characteristic of good customer service?
taking a long time to reply
asking many questions
offering quality service
offending people
40
All calls coming into a business should end as pleasantly as possible in order to:
help an employee get a good review.
make the best use of an employee's time.
provide callers with accurate information.
leave a good last impression with callers.
41
Which type of innovation relies on a significant change in thinking?
Psychological
Product
Process
Paradigm
42
Employees who have innovation skills are able to:
react to problems.
behave aggressively.
socialize effectively.
think in new ways.
43
Which is an example of a textual graphic that is used in a business report?
Pictograph
Flowchart
Pie chart
Map
44
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is
collaborator
analyzer
strategic
controller
45
Which is a reason why it is important to organize information before preparing a business report?
to arrange findings in a logical manner
to understand the purpose of the report
to identify the target audience
to investigate the cause of the problem
46
Anri is known at work for having unique ideas, approaches, & solutions to her business’s problems. She possesses:
Product
Psychological
resilience
creativity
47
Information management can be a challenge because:
no one wants to participate in it.
there is only one “right” way to do it.
there is often not enough information to manage.
many people do not understand what it is.
48
In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strat?
Cornell notes
charting
outlining
mapping
49
In order to be understood on the telephone, a business's employees should
always
:
enunciate clearly.
speak rapidly.
speak from notes.
use technical terminology.
50
Businesses assess their information needs to determine the type of information that will help them deal with:
job applicants
ethical issues.
personal relationships
specific problems
51
Emma used her textbook to complete a study guide for her midterm exam. What type of source is the textbook?
historical
secondary
formal
primary
52
Which is a formatting characteristic of a full-block business letter?
using a right justification for all paragraphs
no paragraph indents
indented first paragraph
double-spacing within the paragraph
53
Attainable goals are those that can be
pinpointed
measured
timed
reached
54
An important problem-solving skill for individuals to have is the ability to be:
economical.
judgmental.
objective.
aggressive.
55
Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. He Should?
refer to the appropriate publisher's style manual.
ask his coworker for advice.
look up the information in a current dictionary.
identify the readers' preferences.
56
When organizing information to present in a business report, it is effective to:
interpret the data.
remain objective.
develop an outline.
determine the purpose.
57
Which of the following is an example of a measurable goal
“I will help my work team members succeed."
“I will become a professional pilot.”
“I will earn a raise.”
“I will write 1,000 words by the end of the day.”
58
Which is an internal factor that might influence a business owner's decision making?
competitors' activities
market share
comfort with risk
opinions of others
59
Which of the following is a reason why innovation is important:
Innovation leads to creativity.
Innovation ensures a business will succeed.
Innovation helps the economy.
Innovation eliminates competition.
