IAED review Ch. 1, 2 & 3

How did North America adopt 911 and the emergency number?

What happens when the Computer System goes down?

What other emergency numbers were used before 911 was developed?

Define ANI

What is TDD

What is Prioritizing calls/TRIAGE

the percieved resonse time for the caller is often not as long as the actual response time

SOPs are Standard Operating Procedures

(PIO) Public Information Officer in charge of public relations

When were telephones invented?

Medium is the channel of communication

What is selective call routing?

Active listening requires that yoiu focus on the callers message

What is PSAP

Ethics is a system of principals and personal conduct

Name 3 examples of why Mass Notification System is used?

Internet app developed to transfer from the public to ETC's and emergency responders is Smart 911

Noise is defined as ?

Where was 911 first used?

Define Protocol

Attitude will show through the phone and your good attitude as well professional reputation

The system that routes orphaned call to the PSAS that has been designated as default is Default call routing

What uses radio communication to connect to the wired telephone system?

Define Pre - Arrival Instructions

Define VOIP

Define ALI

What is CAD

Define PSAP

What is TTY

There must be no difference in the level of service that each calltaker in the agency provides

What company announced that they were implementing 911