What does evidence-based management (EBM) involve?

Basing managerial decisions on the best available scientific evidence

How does OB contribute to improving customer service?

By customer-responsive cultures & ensuring employee knowledge & promptness

Why is it challenging to make simple, sweeping generalizations about organizational behaviour?

Because human behavior is complex and varies based on situational factors

What was the primary finding of the Hawthorne studies?

The effect of being observed on worker productivity

What is the primary focus of organizational behaviour (OB)?

Studying individuals, groups, & structure on behavior within organizations

What is one implication of OB for managers in response to globalization?

Adapting motivational techniques and managerial styles to remain effective

Why have courses on people skills been added to many business school curricula in recent decades?

To understand human behavior in determining managerial effectiveness

How does workforce diversity differ from globalization?

Workforce diversity addresses differences among people within countries

What is the concept of "evidence-based management" (EBM) aimed at?

Basing managerial decisions on the best available scientific evidence

What is the primary implication of OB for managers?

Developing interpersonal skills to improve leadership potential

What are the three determinants of behavior studied in OB?

Individuals, groups, and structure

What is the focus of positive organizational scholarship?

Understanding how organizations develop human strengths and foster vitality

What is the primary focus of positive organizational scholarship?

Understanding how organizations develop human strengths and foster vitality

What are some of the challenges associated with remote work mentioned in the text?

Process uncertainty and trust issues

What is a key implication of OB for managers in terms of employee well-being?

Designing workplaces and jobs to reduce conflicts and enhance well-being

What is the fundamental assumption of the systematic approach to the study of human behavior?

Basic consistencies underlying human behavior can be identified & modified

What is one implication of OB for managers in response to globalization?

Adapting motivational techniques and managerial styles to remain effective

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GC - what is OB. Chapter 1

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Questions 22

Answers

1
What does evidence-based management (EBM) involve?
Making managerial decisions based on tradition and past experiences
Relying solely on intuition and gut feelings
Basing managerial decisions on the best available scientific evidence
Implementing random strategies without careful consideration
2
How does OB contribute to improving customer service?
By minimizing employee involvement in customer-related tasks
By reducing employee interaction with customers
By customer-responsive cultures & ensuring employee knowledge & promptness
By prioritizing organizational profits over customer satisfaction
3
Why is it challenging to make simple, sweeping generalizations about organizational behaviour?
Because organizational culture remains static over time
Because human behavior is consistent across all situations
Due to lack of research in the field
Because human behavior is complex and varies based on situational factors
4
What is the term used to describe the discipline that studies human behavior in organizational settings?
Social psychology
Human resource management
People skills
Organizational behaviour (OB)
5
What was the primary finding of the Hawthorne studies?
The significance of monetary incentives in motivating employees
The impact of technology on workplace efficiency
The effect of being observed on worker productivity
The importance of organizational structure
6
What is the primary focus of organizational behaviour (OB)?
Enhancing technological advancements
Improving marketing strategies
Maximizing profits
Studying individuals, groups, & structure on behavior within organizations
7
What is one implication of OB for managers in response to globalization?
Focusing solely on economic factors in decision-making
Ignoring cultural differences to streamline operations
Adapting motivational techniques and managerial styles to remain effective
Restricting job opportunities for employees from different cultures
8
Why have courses on people skills been added to many business school curricula in recent decades?
To decrease employee turnover rates
To streamline administrative processes
Due to increased emphasis on technical management skills
To understand human behavior in determining managerial effectiveness
9
How does workforce diversity differ from globalization?
Globalization primarily focuses on cultural norms within organizations
Workforce diversity addresses differences among people within countries
Workforce diversity addresses diffferences among people from diff countries
Globalization emphasizes organizational structures and processes
10
What is the concept of "evidence-based management" (EBM) aimed at?
Making decisions based solely on intuition
Following traditional management practices without question
Basing managerial decisions on the best available scientific evidence
Ignoring scientific evidence in decision-making processes
11
What is the primary implication of OB for managers?
Developing interpersonal skills to improve leadership potential
Focusing only on technical and conceptual skills
Ignoring cultural differences in international contexts
Relying solely on intuition and gut feelings
12
What are the three determinants of behavior studied in OB?
Individuals, groups, and structure
Technology, communication, and leadership
Economics, culture, and politics
Motivation, attitudes, and perception
13
What is one of the key challenges faced by managers in today's workforce environment?
Homogeneous workforce composition
Increased workforce diversity
Reduced reliance on technology
Decreased employee turnover rates
14
Which discipline contributes to the study of OB by focusing on how people influence one another?
Anthropology
Sociology
Political science
Social psychology
15
What is the focus of positive organizational scholarship?
Studying the negative aspects of organizational behavior
Identifying organizational weaknesses
Analyzing employee turnover rates
Understanding how organizations develop human strengths and foster vitality
16
What is the primary focus of positive organizational scholarship?
Analyzing employee turnover rates and performance metrics
Investigating the negative aspects of organizational behavior
Identifying organizational weaknesses and failures
Understanding how organizations develop human strengths and foster vitality
17
Which discipline primarily focuses on studying how individuals interact with their social environment or culture?
Anthropology
Sociology
Social psychology
Psychology
18
What are some of the challenges associated with remote work mentioned in the text?
Enhanced communication and collaboration
Process uncertainty and trust issues
Increased productivity and efficiency
Decreased stress from commuting
19
What is the ultimate source of an organization's culture?
Employees
Top management
HR department
Founders
20
What is a key implication of OB for managers in terms of employee well-being?
Prioritizing organizational goals over employee satisfaction
Implementing rigid work schedules to boost employee performance
Ignoring work-life balance concerns to maximize productivity
Designing workplaces and jobs to reduce conflicts and enhance well-being
21
What is the fundamental assumption of the systematic approach to the study of human behavior?
Human behavior is solely determined by genetics
Basic consistencies underlying human behavior can be identified & modified
There are no consistencies underlying human behavior
Human behavior is random and unpredictable
22
What is one implication of OB for managers in response to globalization?
Adapting motivational techniques and managerial styles to remain effective
Focusing solely on economic factors in decision-making
Ignoring cultural differences to streamline operations
Restricting job opportunities for employees from different cultures

GC - what is OB. Chapter 1 Flashcards | StudBud