Hospitality revision questions

The workplace health and safety act:

Brown chopping board is used for ___?

Workcover is a legislative body that helps provide a safe and secure workplace for everyone

Coffee beans are held in the______________________ prior to grinding

Filter baskets must be cleaned with chemical powder weekly

Front of house refers to waiters and cashiers?

A traineeship refers to someone being trained in a vocational area.

In marketing, Promotion refers to communicating a product so audiences know what the product is and encourage purchase

Mise en place refers to

Which is not an example of PPE

How long will the coffee machine take to warm up?

The steam wand should be cleaned

Which is not one of the 4 P's of marketing?

What is the 2-4 hour rule?

Which is not a sector of the hospitality industry?

Texturing milk needs to be done so that the milk is the consistency of

Industrial awards refer to:

Non verbal communication refers to

Latte is served in a glass

What are the 2 types of marketing?

Whe most crucial marketing platform for any business currently is

Staff Etiquette is referring to staff dress standards

Effective verbal communication includes tone, volume, pace, clarity and pauses

What is cross contamination?

Quality assurance is ensuring that everyone is satisfied with the quality or consistency of the goods provided

An example of open body language is crossed arms and minimal eye contact

When answering the phone, how should you complete the order?

The Food Act (2006) legislation does what?

Written communication should be clear and concise, legible and appropriate in language

The group head is inserted into the group handle to extract espresso

The tamp is used to:

What are the two varieties of coffee

The entertainment and recreation sector relates to

Personal appearance and presentation is important when working in the hospitality industry?

Bacteria multiply rapidly in the temperature danger zone?

Hands should be washed

Which is an example of non verbal communication?

The temperature danger Zone is 5-80 degrees

Hair should be:

Which is not a type of employment?

What are 3 common signs of food spoilage?

If hosting an Easter themed party, the food should be Easter Themed- Eg- Hot cross buns