Who measures and evaluates the work or services provided by contractors?

Contractor Officer Representative (COR)

What does part I, section C, of the career field education and training plan (CFETP) describe?

Mandatory training requirements for each skill level.

In the ‘culture’ element of customer service, what is NOT a method of creating a customer service culture?

est. expected behaviors that are attached to the org. policy guidance.

Who provides accounting support to the force support squadron (FSS)?

Nonappropriated fund (NAF) accounting office (AO) personnel.

Which is not a mandatory 5-skill-level upgrade requirement?

Accomplishment of all home station training requirements.

The career field education and training plan (CFETP) provides all of the following information except

a clear path to instill a sense of industry in career field training.

Which is not a general guideline for advertising using media other than direct mail?

Distribute advertising through formal base channels.

What does the term “credential” refer to in reference to Air Force (AF) development?

Any professional certification, licensure, or registry.

When accounting for assets, which assets require internal controls?

Cash/cash equiv. fixed assets resale merch consumable supplies&securities

In what situation do you not use individual service contracts?

For services that the individual obligated to provide the NAF instrumental

The purpose of the force support awards and recognition program is to

recognize our best performers and best installation-level programs.

When replacing equipment, condemnation occurs when

the cost of repair exceeds the maximum repair allowance.

As the person on duty, what action should you take concerning the witnesses of the robbery?

Record their names and addresses.

What is one eligibility requirement to apply for Air Force Credentialing Opportunities On-Line (AF COOL)?

Possession of a 5-skill level in their primary Air Force specialty code

When establishing goals for the budget process, the activity manager considers all these factors except the

amount of nonappropriated funds (NAF) available.

Who is responsible to prevent and report losses?

Military and civilian personnel.

Nomination pkg for the JohnL.Hennessy Trophy consist of AFForm 1206, Nomination for Award, and AF Information Management

1038, Food Service Evaluation Record.

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MODULE 1 CDC

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Questions 79

Answers

1
Information pertaining to services, programs, and events can be posted on the Web or the Internet as allowed by the
marketing policy.
local base policy.
facility manager.
marketing manager.
2
When developing a contract, what might also be needed?
Contract contingency clause
Individual service contract
Airmen
Legal representation
3
For losses that exceed $1,000, who appoints an investigating officer?
Force support squadron (FSS) commander.
Installation commander.
Resource manager (RM).
Sustainment flight chief.
4
Who measures and evaluates the work or services provided by contractors?
Resource Manager
Functional Area Manager (FAM)
Contractor Officer Representative (COR)
Unit Commander
5
Trainers are selected based on their
time in grade.
motivation
rank.
experience.
6
At what organizational level are procurement funds controlled?
Installation.
Squadron.
Major command.
Flight.
7
What does part I, section C, of the career field education and training plan (CFETP) describe?
General information.
Resource constraints.
Duties and information.
Mandatory training requirements for each skill level.
8
In the ‘culture’ element of customer service, what is NOT a method of creating a customer service culture?
Understanding what an organization stands for goals, mission and vision.
Building a solid foundation a good understanding of meaning and purpose.
est. expected behaviors that are attached to the org. policy guidance.
Training.
9
When it is safe, who should you inform that a robbery has been committed?
Security forces.
Supervisor.
Activity manager.
Squadron commander.
10
The svs marketing progr. off. FSS commanders or directors,flight chiefs,activity managers by adopting marketing prac.
Sound
Indigent
Internet
Inexpensive
11
For losses up to and including $50, who conducts an informal review and files the documentation in the activity?
Activity manager.
Supervisor.
Resource manager (RM).
Combat support flight chief.
12
Marketing is restricted from purchasing advertising space for
special programs.
alcoholic beverages.
lunch meal menus.
limited sale items.
13
What type of contract is negotiated for services that do not require unique skills?
Non-personal service.
Incentive.
Concessionaire.
Individual service.
14
Which is not a duty or responsibility of a Services specialist?
Performing FSS operations.
Inspecting and evaluating FSS activities.
Managing force support squadron (FSS) functions.
Documenting FSS functions.
15
Who provides accounting support to the force support squadron (FSS)?
Resource manager (RM).
Nonappropriated fund (NAF) activity manager.
Nonappropriated fund (NAF) accounting office (AO) personnel.
Nonappropriated fund (NAF) resale operations personnel.
16
Who must remain neutral when dealing with contract-related labor disputes that may occur on Air Force (AF) installations
AF.
Contractor
Civil engineer.
Facility manager.
17
Which is not a mandatory 5-skill-level upgrade requirement?
Minimum of 12 months on-the-job training (OJT).
Accomplishment of all home station training requirements.
Training certification of all applicable tasks on the master task listing
Completion of the Services Apprentice Course.
18
The career field education and training plan (CFETP) provides all of the following information except
life-cycle education/training requirements.
minimum core task requirements for the associated Air Force specialty (AFS)
a clear career path to success.
a clear path to instill a sense of industry in career field training.
19
How often do activity managers make deposits to the central cashier financial institution keep cash on hand to a mini.?
daily
weekly
monthly
quarterly
20
We are required to rotate through at least two of the five core areas in Services prior to the award of the
7 level.
3 level.
9 level.
5 level.
21
Which is not a general guideline for advertising using media other than direct mail?
Distribute advertising through formal base channels.
Accept voluntarily initiated media from suppliers.
Prepare advertising media directed at local customers.
Arrange for advertising produced for distribution on the installation.
22
What does the term “credential” refer to in reference to Air Force (AF) development?
Put simply, your degree plan.
Required training for promotion.
Any professional certification, licensure, or registry.
23
Qualification training is designed to qualify an Airman
in all required tasks.
beyond the required minimum requirement of the Air Force specialty (AFS).
to upgrade to the 5-skill level.
in a specific duty position.
24
The primary consideration during a robbery is
activating the robbery alarm.
safeguarding of human life.
giving the robber marked money.
to remember in which direction the robber went.
25
What is not an additional source of nonappropriated funds (NAF)?
Army and Air Force Exchange Service (AAFES) dividends.
Local fees and charges.
Donations.
Surcharges.
26
When replacing equipment to modernize, the justification must describe/promote efficiency in money, manpower,
productivity, and ease of use.
productivity, and useful life.
time, and ease of use.
time, and productivity.
27
When accounting for assets, which assets require internal controls?
cash equivalents, fixed assets, resale , and consumable supplies only.
Cash or cash equivalents and resale merchandise only.
Cash or cash equivalents and fixed assets only.
Cash/cash equiv. fixed assets resale merch consumable supplies&securities
28
What description is considered a statement of major duties responsibilities and supervisory relationships of a position?
Task description.
Position description.
Job description.
Duty description.
29
When developing a (MTL), who determines which tasks in the (STS) apply to their specific mission
Training manager.
Flight chief.
Individual.
Supervisor.
30
In what situation do you not use individual service contracts?
When the contract will be paid on a per job basis.
When the service will only be provided one time.
For services that the individual obligated to provide the NAF instrumental
When the contract is less than one year.
31
Which award’s scope does not lend itself to a particular function or activity?
A1 Community.
A1 Special Recognition.
Individual Legacy.
Installation.
32
The purpose of the force support awards and recognition program is to
ensure qualification to next skill level.
ensure promotion to next rank is achieved.
employ personnel at major command (MAJCOM) positions.
recognize our best performers and best installation-level programs.
33
When replacing equipment, condemnation occurs when
deemed unusable by staff.
the cost of repair exceeds the maximum repair allowance.
the item can be repaired, but funds are not available.
a newer model is available.
34
As the person on duty, what action should you take concerning the witnesses of the robbery?
Record their names and addresses.
Discuss details with them.
Have them gather up all evidence at the scene.
Take their written statements.
35
What form is used to request for ground transportation support?
Air Force (AF) Form 938
Department of Defense (DD) Form 578
Air Force (AF) Form 301
Air Force (AF) Form 868
36
The resource management flight chief uses which AF form to maintain changei/mprest fund cash accountability at all times
2557.
1875.
2556.
1876.
37
How many days annually can the (AF) use non-extended active duty officers and Airmen as (MPA) man
139
365
179
89
38
What is one eligibility requirement to apply for Air Force Credentialing Opportunities On-Line (AF COOL)?
a profile in the AF Virtual Education Center with an approved degree plan.
Possession of a 5-skill level in their primary Air Force specialty code
39
administrative assistant prepares research and Doc. for another depart. What type of customer does the assistant serve?
Internal customer
External customer
None, the work is being done for the same company
All the above
40
When establishing goals for the budget process, the activity manager considers all these factors except the
need for new equipment or repair of existing equipment.
amount of nonappropriated funds (NAF) available.
desired construction and facility alterations.
mission changes that will affect base population operations.
41
Operations and maintenance (O&M) funds are used to
renovate facilities.
purchase equipment costing $50,000 or more.
conduct day-to-day operations.
perform only essential operations as determined by Services personnel.
42
Who approves operating instructions (OI) establishing procedures for the use of imprest funds?
Activity managers.
Nonappropriated fund financial analyst (NAFFA).
Resource manager (RM).
Supervisors.
43
Who is responsible to prevent and report losses?
Military personnel only.
Civilian personnel only.
Military and civilian personnel.
Civilian and security forces (SF) personnel.
44
document is designed to help training managers and trainers conduct effective, standardized (OJT) the SVS career field
Career field education and training plan (CFETP).
Services training aids (STA).
Career field standards (CFS).
Specialty training standard (STS).
45
What training must Airmen have for basic Airman and deployment readiness?
Home station training
Airman family readiness training
Search and recovery training
Customer service training
46
A regular nonappropriated funds (NAF) employee is guaranteed how many hours a week?
20 to 40
10 to 15
Over 40
15 to 20
47
What is the minimum number of months required for on-the-job training (OJT) prior to the 7-skill-level upgrade?
15
12
9
18
48
What does part II of the career field education and training plan (CFETP) not provide?
Resource constraints.
Available support materials.
Course objectives list.
Major command (MAJCOM) unique training requirements.
49
Nomination pkg for the JohnL.Hennessy Trophy consist of AFForm 1206, Nomination for Award, and AF Information Management
1650, Dining Facility Hall Record.
977, Critical Item Checklist.
1038, Food Service Evaluation Record.
3587, Quarterly Healthy Choice Checklist.
50
Which organization allocates appropriated fund (APF) money?
Army and Air Force Exchange Service (AAFES).
Congress.
Commissary.
Nonappropriated funds instrumentalities (NAFI) office.
51
After being trained, what documents should the contractor officer representative (COR) be familiar with?
Blank purchase statement, unit manning document,fund instrumentality (NAFI)
(QAP), quality assurance evaluator (QAE), statement of work (SOW)
Phase 1 and 2 training
(SOW), (SDS), (QASP)
52
One of the primary goals of the marketing program is to
generate more revenue for base morale programs.
create more traffic in our facilities.
sell Services programs to potential customers.
recognize the needs and expectations of customers.
53
Training for the Services Journeyman 5 level primarily consists of
on-the-job training (OJT).
shift leader mobile training.
journeyman leadership course.
the fitness specialist course.
54
At what initial dollar amount are procurement funds reserved for?
$20,000.
$50,000.
$30,000.
$40,000.
55
How many special events/community-wide events should be provided annually to promote community cohesion?
3
4
2
6
56
Which resource contains line descriptions that show current and future positions of unit personnel?
Unit Personnel Management Roster (UPMR).
Base Level Service Delivery Model (BLSDM).
Unit Manpower Document (UMD).
Personnel Data System (PDS).
57
The STS serve as a contract between and the functional user to show which of the overall training require.
Air Combat Command (ACC).
Air Education and Training Command (AETC).
Air Force Materiel Command (AFMC).
Air Mobility Command (AMC).
58
What force support recognition program recognizes excellence in Air Force (AF) food service?
John L. Hennessy Trophy.
Lieutenant General Norm Lezy Services Award.
AF Innkeeper Award.
12 Outstanding Airmen of the Year Award.
59
type of contract awarded to specified indiv. for unique skills,experience,or knowledge in performing a service for the
One-time service.
Non-personal service.
Individual service.
On-call service.
60
What is critical in the beginning phase of facility improvement projects?
Identify the fund source.
Annual inspection.
Proper justification.
Approved sources.
61
According to Air Force Manual 34–202, Procedures for Protecting NAF Assets, who approves funds storage limits?
Resource manager (RM).
Nonappropriated fund (NAF) accounting officer (AO).
Squadron commander.
Installation commander.
62
What resource is a detailed manpower listing that reflects the distrib. of manpower allocations a finite struc. of auth
Unit personnel management roster (UPMR).
Unit manpower document (UMD).
Unit authorization file.
Alpha roster.
63
How is the decision to train specific task and knowledge items in an initial skills course made?
A review of the occupational analysis report (OAR) data only.
Subject matter experts’ (SME) inputs only.
A review of the (OAR) data and subject matter experts’ (SME) input
.By the career field manager (CFM) based on his or her
64
Who signs receipts to establish accountability for cash and property transferred to his or her custody?
Squadron commander.
Each individual.
Flight chief.
Supervisor.
65
What is the minimum rank Airmen must attain before becoming a superintendent?
Chief master sergeant (CMSgt).
Technical sergeant (TSgt).
Master sergeant (MSgt).
Senior master sergeant (SMSgt).
66
How often are individual and program awards awarded?
annually
monthly
quarterly
weekly
67
The use of marked money is required when storing a minimum of how much funds overnight?
$9,000.
$8,500.
$7,500
$8,000.
68
Which is not an advantage of developing a master training listing (MTL)?
All task requirements are listed in one place.
The task requirements have to be memorized.
69
At base level who is the single custodian for all NAF assets, unless another individual is appointed as directed by
Flight chief.
Resource manager (RM).
Force support squadron commander.
Supervisor.
70
fac. cat. A funding facility improvements are missionsustaining fac. such as fitness centers community activity center
family camps, and aero clubs.
youth activities, and pools.
clubs, and golf courses.
libraries, and intramural sports fields.
71
Direct mail advertising is sent to force support squadron (FSS) customers who
have previously utilized the services offered.
live in the local area.
have voluntarily signed up to receive direct mail information.
have never used the services offered.
72
After purchasing a new piece of equipment, when should a replacement item be programmed into the (LRCIP)
One year.
Immediately.
Five years.
Three years.
73
What are the keys to a functional, positive team?
Structure
diversity
all of the above
relationships
74
Who has the single greatest impact on mission accomplishment?
trainors
Commanders
Supervisors
trainees
75
What type of contract is designed to motivate contractor’s efforts and discourage contractor inefficiency?
Individual service.
Non-personal service.
Concessionaire.
Incentive.
76
What action is the primary purpose of the temporary memorandum of agreement (T-MOA)?
Dollar savings.
Manpower makeup during short periods of (APF) manpower shortfalls.
Manpower makeup during deployments.
Sustainment.
77
Which force support awards are the most prestigious in the A1 community?
Individual Legacy.
Installation.
A1 Special Recognition.
A1 Community.
78
For losses from $50.01 to $250 , the activity manager conducts a review and provides a brief written explanation to the
force support squadron (FSS) commander.
resource manager (RM).
combat support flight chief.
installation commander.
79
Within how many months of enrollment do individuals in Journeyman 5-skill level UGT have to complete their career devel
19
17
13
15

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