Office Admin 2 final Study quiz

Which of the following is not a method of organizing a medical record?

Which subjects cannot be discussed in a job interview?

The physical medical record belongs to the

Which scheduling systems reduces calls to the office and is available 24 hours a day?

Best action to take if employer asks you whether you are married?

Files of patients who have died, moved away, or terminated are called

To be allowed to sign checks, he or she must sign a

Which of the following is referred to as the "brains" of the computer?

Disadvantages of the EHR system include

To transfer paper files to a computer without keyboard, you could use

set of physical properties, the values of which determine characteristics or behavior

Which of the following are common sources of incoming calls to the physician's office?

Which of the following should not be capitalized (unless the first word of a sentence)?

The most commonly used input device that allows user to select commands

When rescheduling an appointment, which of the following needs to occur?

Without __________, many businesses fail.

When answering a telephone for a practice, which helps create a positive impression?

Office managers claim that friction among workers is their most common personnel problem.

Common items that criminals look for in physicians' offices include

Who is responsible for calming fears and concerns about switching to an EMR?

Which of the following calls is considered urgent, but not an emergency?

An application program is software that is designed to

The medical assistant should be extremely careful when using a speakerphone because

patient calls in complaining, which of the following should be avoided?

What is required for a check to be negotiable?

Encrypted data is also called?

When patients need a series of appointments, it is best to

Who is the legal owner of the information stored in a patient's record?

check drawn on bank's own account & signed by an authorized bank official

A matrix in the schedule

group of employees who stick together during difficult times

Which size letterhead is appropriate for most business correspondence?

Active listening involves

Which of the following suggestions comes from OSHA?

Business letters are usually __________ spaced.

Voice pitch is:

Which of the following types of calls should be limited in the professional setting?

The first thing that should be done when an NSF check is received

The medical record should be released only with a

A series of computers that are linked, allowing them to share information

When should checks from patients and other sources be deposited?

Which of the following would be considered professional jargon?

When placing callers on hold, how often should you check back?

Patients may fail to appear for appointments because

Which best describes the primary goal of "screening" telephone calls?

Which medical assistant has a good work ethic?

If your office is in California and it is noon, what time is it on the East Coast?

How would you properly index the name "Amanda M. Stiles-Duncan" for filing?

Which of the following is not true regarding examination rooms?

Which of the following interview questions should not be asked in an interview?

If your office is on the West Coast, what time is the latest time to call the East Coast?

Which of the following is true concerning the scheduling of new patients?

When new stock is added, it should be placed

For legal purposes, what needs to occur when a patient fails to keep an appointment?

Enunciation is

The process of moving an active file to inactive status is called

It is illegal for an interviewer to ask questions related to

Which of the following is not an acceptable reason for stop-payment on a check?

Which of the following should be done prior to scheduling a candidate for an interview?

Which patients should be personally escorted to examination room?

Which of the following is not correct with regard to ending a call?

Why should we note in the patient's chart when pt. does not show up?

Most common service used for envelopes and packages weighing up to 13 ounces?

A pleasing telephone voice is developed by using

Any delay of appt. longer than ________ minutes should be explained.

Management problems are prevented by clearly defining the responsibilities and authority