POB Chapter 7 Review A

Span of management refers to the

All of the following are alternatives to face-to-face communication EXCEPT

A temporary group of employees with expertise, that is responsible for bringing about a particular change is a(n)

Consists of small groups of workers brought together to address specific quality, service, or productivity problem.

The exchange of information among colleagues and peers on the same organizational level is _______ communication.

A permanent, formal group that performs a specific task is a

An organization's structure determines how well it makes decisions and responds to problems, and influences their work.

Diagonal communication

A _______ structure has direct lines of authority that extend from the top manager to employees at the lowest level .

The more complex organizations become, the less they need to develop formal structures to function efficiently.

Which concept gives employees the power to make commitments and use resources to accomplish the assigned tasks?

A ________ is also called a project management structure.

What do employees list as their top complaint, related to communication, in the workplace?

A special type of project team that focuses on devising, designing, and implementing a new product is a

In a(n) ________ organization, the decision-making authority is delegated as far down the chain of command as possible.

An organization's ________ refers to its shared values, beliefs, philosophies, rules, and role models for behavior.