What is an example of hostile environment sexual harassment?

Pornography being circulated around the workplace

All 50 states require a minor assisting with alcohol service to

be supervised by an employee who is of age.

A job description that is in compliance with the ADA

gives examples of persons suited for the job.

How should a supervisor determine which employees should receive rewards in a recognition or incentive program?

They should reflect the employees’ efforts.

Professional development refers to

learning or improvement to address knowledge or skills gaps.

What element is required for conduct to be offensive?

The harassment must affect an employee’s work.

Which question can help determine whether an action is based on sound ethics?

Would my family care about my actions?

A job specification contains

Personal requirements for completing position tasks.

What action helps a plan administrator comply with the Health Insurance Portability and Accountability Act (HIPAA)?

Let person unable to get coverage enroll in group healthcare plans anytime.

Which situation supports a reasonable care defense against a food-related lawsuit?

The operation has standards and training in place.

A job description that is in compliance with the ADA

gives examples of persons suited for the job.

What must a manager do to help comply with the Consolidated Omnibus Budget Reconciliation Act (COBRA)?

Notify the plan administrator when an employee leaves

What is required to implement OSHA HAZCOM requirements?

Ensure that MSDSs for chemicals are current.

Under which circumstances may a server be paid less than minimum wage?

Receiving at least $30 in tips in a typical month

An idea about an ideal organization

If an operation uses drug testing with applicants for a dining-room position, who else must receive drug tests?

Applicants in all job categories

In what stage of a mentoring relationship does the employee begin to ask questions?

Information exchange conversations

studbud

HMR Final Review Guide

100 termsStudBud Administration10 plays

Imported from external platform

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
Trainers convey new information and demonstrate skills in what phase of training?
Preparation
Presentation
Practice
Performance
2
What type of team involves members from different departments who meet to address problems?
Simple
Relay
Cross-functional
Participative
3
What is an example of hostile environment sexual harassment?
A male employee smiling while talking to a female
A male employee opening a door for a female employee
Pornography being circulated around the workplace
Use of gender-specific terms such as waiter and waitress
4
Which item(s) should be kept separate from an employee’s personnel file?
Medical information
Job application
Signed employment contract
Signed tax forms
5
Which leadership style uses the “do it my way” approach?
Laissez-faire
Democratic
Bureaucratic
Autocratic
6
What management activity involves determining how and by whom work activities will be done?
Controlling
Directing
Evaluating
Organizing
7
Which management tool implements standards?
Standard operating procedures
Performance appraisal forms
Job descriptions
Job specifications
8
All 50 states require a minor assisting with alcohol service to
make application to the state liquor authority.
handle only the customer order and payment.
be supervised by an employee who is of age.
have an employee who is of age pour the drink.
9
What process ensures that training teaches what is actually needed?
Orientation
Emulation
Validation
Induction
10
A cook is paid $12/hr & works 2 hours of overtime during a specific week.How much are they paid for 2 hrs of overtime?
$32
$42
$36
$24
11
A job description that is in compliance with the ADA
focuses on the outcomes of duties.
describes the correct way to perform duties.
specifies required quality outputs.
gives examples of persons suited for the job.
12
How should a supervisor determine which employees should receive rewards in a recognition or incentive program?
They should be determined by employees’ peers.
They should reflect the employees’ efforts.
They should be given to all employees eventually.
They should be given to only full-time employees.
13
Professional development refers to
formal group activities such as employee orientation.
feedback from managers during coaching conversations.
training in the foundational tasks of a specific position.
learning or improvement to address knowledge or skills gaps.
14
What element is required for conduct to be offensive?
The victim must have lost his or her job.
The victim must be the person harassed.
The harasser must be in a supervisory position.
The harassment must affect an employee’s work.
15
The first part of the change process is
transitioning to change.
revising procedures.
refreezing the situation.
unfreezing the situation.
16
One of the purposes of an orientation program is to
determine training needs of new employees.
explain company policies.
replace a four-step training program.
implement an emphasis on diversity.
17
Which question can help determine whether an action is based on sound ethics?
What is the level of risk involved in the action?
Would my family care about my actions?
Would others take this action?
Is the action worth taking a risk?
18
What position analysis document specifies all tasks that are part of a job?
Task specification
Task breakdown
Task description
Task list
19
Which employees may be paid a lower minimum wage during their first 90 consecutive days of employment?
Exempt employees
Tipped employees
Nonexempt employees
Employees under 20
20
A succession plan would typically be developed for which position?
Manager
General manager
Entry-level employee
Part-time employee
21
A job specification contains
Guidelines for relating to various persons on the job.
Professional development goals for a position.
Tasks of a position that staff members must perform.
Personal requirements for completing position tasks.
22
Managers do coaching when they
manage by walking around.
conduct negotiation sessions.
conduct performance appraisals.
give employees an oral warning.
23
What action helps a plan administrator comply with the Health Insurance Portability and Accountability Act (HIPAA)?
Let person unable to get coverage enroll in group healthcare plans anytime.
Post a notice about military leave protections in a prominent place
Notify employees when a preexisting condition changes their premiums
Give a summary description to employees on enrollment in the group plan
24
How many months must a covered emp work for an employer to be eligible for a leave under the Family Medical Leave Act?
10
12
8
6
25
Which situation supports a reasonable care defense against a food-related lawsuit?
The FDA Food Code is posted in the establishment.
Witnesses state that employees took inappropriate action.
The operation has standards and training in place.
The operation has all licenses and certifications.
26
What can cause a team to be ineffective?
Individual assignments
Low turnover
High turnover
Diverse opinions
27
What problem can arise when only one employee is rewarded in a recognition and incentive program?
It can discourage teamwork.
It does not achieve program goals.
It increases the cost of the reward.
It causes the program to last longer.
28
What is the minimum age for an employee to drive unrestricted while working?
17 years old
18 years old
16 years old
21 years old
29
A job description that is in compliance with the ADA
focuses on the outcomes of duties
describes the correct way to perform duties.
gives examples of persons suited for the job.
specifies required quality outputs.
30
When should an employee complete a self-evaluation performance appraisal form?
Before the session
At the end of the session
During the session
In a follow-up meeting
31
What nonverbal communication may be a sign of nervousness?
Sitting on edge of chair
Raising eyebrows
Slouching in chair
Biting one’s lips
32
A code of ethics is easier to implement and enforce when what tools are implemented?
Business plans
Budgets
Policies
Job description
33
What is an example of a payroll benefit?
Wage
Insurance
Tips
Salary
34
Placing notices about vacancies in employees’ paycheck envelopes is an example of what type of recruiting?
Traditional
Internal
Referral
External
35
What type of retirement benefit plan guarantees an employee a certain amount of payment on retirement?
Defined contribution
Keogh
IRA
Defined benefit
36
The training strategy in which a trainee combines several steps that are part of a job task is called
Secondary demonstration
Repetition
Integrative practice
Validation
37
A sound that interferes with communication is called
conversation noise.
environmental noise.
conversation barrier.
listening hurdle.
38
What must a manager do to help comply with the Consolidated Omnibus Budget Reconciliation Act (COBRA)?
Notify employees of eligibility and enrollment period
Notify employees when they are eligible for Medicare
Notify the plan administrator when an employee leaves
Notify the plan administrator when an employee is promoted
39
What is required to implement OSHA HAZCOM requirements?
Provide a meeting place for the OSHA compliance officer.
Ensure that MSDSs for chemicals are current.
Label hazardous kitchen equipment.
Document procedures for minimizing blood exposure.
40
What aspect of job success is most difficult to improve with training?
Knowledge
Skills
Attitudes
Abilities
41
How much leave within a year can be taken for certain medical or family care situations under FMLA?
12 weeks
16 weeks
20 weeks
24 weeks
42
Whose needs should be considered when professional development goals are established?
The employee’s
The operation’s
The immediate manager’s
The customers’
43
Under which circumstances may a server be paid less than minimum wage?
Receiving tips that average at least 8% of sales
Receiving a tip average that exceeds tips of other servers
Receiving at least $30 in tips in a typical month
Receiving a tip that exceeds 30% of the check
44
What is the minimum number of employees above which OSHA requires written emergency plans?
5
20
15
10
45
What is a vision?
An idea about an ideal organization
A plan for the next calendar year
A plan for the next five years
A strategy to attain an objective
46
The skills and knowledge a trainee should learn from training are called
objectives
lessons
standards
conditions
47
Treating persons unequally for reasons unrelated to their legal rights or abilities is called
Discrimination
Stereotyping
Harassment
Prejudice
48
If an operation uses drug testing with applicants for a dining-room position, who else must receive drug tests?
All existing employees
All applicants except managers
All existing employees except managers
Applicants in all job categories
49
Labor budget is $39,540.Open 7 days/wk.Avg pay is $12/hr.What is the avg number of labor hrs that can be scheduled/day?
125
140
110
155
50
In what stage of a mentoring relationship does the employee begin to ask questions?
Professional friendship
Counseling and coaching
Information exchange conversations
Sponsoring
51
Critical incidents should be noted in which log?
Dining manager’s communication log
Banquet and catering communication log
Chef’s communication log
Manager’s communication log
52
What is one way to begin developing teams?
Assign problems to specially selected groups of employees
Have supervisors receive better employee support when teams are used.
Pay employees more if other employees say the person is a high performer
Pay employees based on the performance of their departmental teams.
53
Which item is a component of an organization’s corporate culture?
Beliefs
Costs
Budget
Profits
54
What information is provided in a master schedule?
Names of employees to be scheduled for each position
Number of hours of salaried labor required for the shift
Number of hours needed for employees in specific positions
Actual labor cost to be incurred during the shift
55
Which mandatory federal program provides retirement and survivor benefits for covered workers?
Family and Medical Leave Act
Unemployment insurance
Workers’ compensation
Social Security
56
What is the best measurement of the success of a professional development program?
It maximizes use of one developmental method.
It is the least expensive alternative.
It resolves current operational problems.
It accomplishes the program’s goals.
57
What is an important tactic when delegation is used for professional development purposes?
Be sure no one else wants to do the task.
Move from simple to complex tasks.
Focus on low-priority tasks.
Ensure the employee is given total responsibility.
58
Why must managers review hours worked by salaried employees?
To ensure length of service is accurate
To ensure taxes and contributions are deducted
To ensure correct work categories are reflected
To ensure use of hourly workers is minimized
59
An employer does not need to accommodate a person with disabilities if doing so would result in
an undue hardship.
training material modification.
operating procedure changes.
job task revisions.
60
Which item relates to a company’s informal channel of communication?
Policy
Grapevine
Intranet
Procedure
61
Which problem are new supervisors most likely to face?
They are unable to assist with technical work.
They are unfamiliar with quality standards.
They do not know how to perform specific tasks.
Their work does not produce concrete results.
62
What is one of a manager’s key responsibilities when an outsourced payroll provider is used?
Submitting quarterly reports to government agencies
Ensuring employees report the correct number of hours
Computing the amount of payroll tax payments
Generating all of the employees’ paychecks on time
63
What should new supervisors do when they interact with employees who previously were their peers?
Tell the employees special conditions will apply to them.
Treat all employees respectfully and fairly.
Let the employees know they will be strict.
Ask past employee peers to make their own decisions.
64
What is the first step in planning, managing, and evaluating employee work schedules?
Create a master schedule
Develop a crew schedule
Determine budgeted labor cost
Develop production and quality goals
65
Which item does the Fair Labor Standards Act regulate?
Holidays
Discharge notice
Overtime pay
Meal breaks
66
What is a legal action against a previous employer alleging that termination violated antidiscrimination laws?
Unemployment compensation claim
Insubordination
Exit interview response
Wrongful discharge
67
What can prevent an operation from being liable for harassment by a supervisor?
The operation has never had a previous harassment complaint.
The employee failed to act on opportunities to correct the harassment.
The operation has trained all employees about harassment policies.
The employee ignored harassment by another employee.
68
Basic information for all employees in a position is presented in what type of program?
Orientation
Induction
Four-step training
Group training
69
An example of a condition judged to limit 1 or more major life activities under the Americans with Disabilities Act?
Visual impairment
Broken arm
Foodborne illness
Injured ankle
70
Which planning tool is helpful in developing a succession plan?
Organizational chart
Operating budget
Mentor plan
Professional development plan
71
What can an effective listener do to be involved in the communication process?
Shuffle through notes to help develop a response
Interrupt to tell the speaker the message is understood
Maintain eye contact with the speaker
Begin thinking about the response before the speaker finishes
72
Which practice is allowed by EEOC regulations?
Testing applicants on job content
Asking if applicants require accommodation
Requesting a photo with applications
Focusing recruiting on certain applicants
73
A labor variance is a difference between
positions needed and staff members available.
staffing needs and budgeted labor cost.
scheduled hours and actual hours worked.
historical information and current forecasts.
74
Which item refers to a legally binding agreement that includes terms of employment such as termination provisions?
Job offer
At-will statement
Employment letter
Employment contract
75
What is a benefit of using a checklist to monitor quality?
Employees do not need to be trained.
Managers help ensure standards are met.
The operation will automatically meet quality requirements.
The need for on-site supervision is eliminated.
76
When should employee day-off requests normally be submitted?
One day in advance of need unless business volume is heavy
Within one day of the schedule’s distribution
Within three days of when the day off is needed
One week before the schedule is developed
77
Supervisors can best motivate employees by
making an example of unsuccessful employees.
providing a positive working environment.
offering an average local entry-level wage.
reviewing available disciplinary alternatives
78
Which document ensures that new employees are aware of an establishment’s policies?
Hiring checklist
Employment letter
Employee handbook
Orientation checklist
79
What is the purpose of compensation surveys?
To compare compensation for jobs in different establishments
To determine estimated labor costs for budget purposes
To determine compensation of employees at a specific property
To develop total labor costs for employee schedules
80
Where is cross-training usually conducted?
In the manager’s office
On the Internet
At a local school or college
At the employee’s workstation
81
What is the correct definition of quality products?
High-end products that typically cost more
The greatest output for the least time investment
The best products at the least expensive price
Products that meet the establishment’s standards
82
What are developed as part of the position analysis process that will become SOPs?
Task breakdowns
Task lists
Performance standards
Job descriptions
83
What is an advantage of internal recruiting?
There is little training expense involved.
Employees are familiar with the operation
Customers will know the employee.
No training time is required.
84
Which item should be included in a professional development plan?
Employee background
Performance appraisal results
Years of experience
Project time frame
85
Which tool organizes the content of a training program?
Training lesson
Training plan
Task list
Task breakdown
86
Which form does an employee complete to signify eligibility to work in the United States?
Local tax form
W-4 form
State tax form
I-9 form
87
Which law prohibits the use of discriminatory work practices against union employees?
Civil Rights Act
Fair Labor Standards Act
National Labor Relations Act
Equal Pay Act
88
What factor may prevent successful application for a liquor license?
The operation attempts to transfer the license.
The operation allows a license to expire.
The owner has a narcotics conviction on record.
The manager is charged with a misdemeanor.
89
Where are the federal government’s recommendations to prevent foodborne illnesses found?
FDA Food Code
OSHA regulations
Health codes
HACCP system
90
One important reason to conduct a background check is to prevent an accusation about
eligibility to work.
negligent hiring.
EEOC violation.
ADA violation.
91
What is the first step in planning a positive, productive work environment?
Developing a clear vision
Establishing training programs
Creating financial goals
Selecting a team leader
92
What is the minimum age addressed by federal laws relating to harassment on the basis of age?
45
35
50
40
93
Where may a manager obtain compliance posters?
From the applicable government agency
From the local restaurant association
From applicable employee unions
From the local chamber of commerce
94
What is the process in which a neutral third party facilitates a discussion and makes suggestions about an agreement?
Negotiation
Arbitration
Mediation
Probation
95
The first step in any termination process is to
conduct an exit interview.
identify the cause for termination.
ensure documentation is complete.
complete a separation checklist.
96
What is the primary purpose of a position analysis?
It is used in performance evaluation discussions.
It provides information for the job description.
It provides justifications for wage increases.
It explains the need for changes in the organizational chart.
97
Compliance with what law can help reduce workers’ compensation insurance costs?
Pregnancy Discrimination Act
Americans with Disabilities Act
Occupational Safety and Health Act
Fair Labor Standards Act
98
Which factor would determine that an employee should be compensated for injury?
More than 14 days’ work was lost.
Training was deemed inadequate.
The employee was not at fault.
The accident occurred during work.
99
Who is responsible for assessing professional development needs and progress?
The employee
The establishment’s owner
Any establishment stakeholder
The employee’s manager
100
A manager must contact OSHA when
potentially dangerous equipment such as a meat slicer is purchased.
the manager doesn’t know where to obtain an MSDS.
the manager wants to start providing an EAP.
there is a serious employee injury.

HMR Final Review Guide Flashcards | StudBud