Specialist operators are required

Geocoding inserts what into midas

Longitude and latitude, Longstone and latitistone

In the tow template, which of these is NOT included

How many people are travelling by taxi

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Midas Quiz

32 termsStudBud Administration

Midas Part 1: Midas review questions to cover learnings so far Midas Part 2: Midas towing

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Questions 32

Answers

1
An extraction means
A trip to the dentist
Specialist operators are required
A four wheel drive is required
A Digger is required
2
To send a tech for prep to tow select
Specialist service
Prep service
Recovery service
Breakdown service
3
Which is NOT a privacy question
Vehicle make
Vehicle Engine size
Vehicle colour
Vehicle model
4
Under a normal policy, a tech call to get a vehicle tow ready is
Included in the incident costs
Charged to the customer
Written off
Paid by Allianz
5
The dealership is a
Customer
Client
Provider
All of these choices
6
The 3 Point close does NOT
Ask for feedback
Summerise assistance
Thank the customer
Offer further assistance
7
A standard policy includes anything being towed
False
True
When a Team Leader approves it
When a Policy note includes it
8
The correct call intro asks for
Name and vehicle brand
Name and address
Name and registration
Name and Vin Number
9
in the additional dispatch requirements field you need to select
Something in every cluster
None of these choices
The second in some clusters only
The first in every cluster
10
Towing does not have a template for history notes
yes but only for overheated engines
true
yes but only for mechanical breakdowns
false
11
What can you do when a large white area is on the screen?
Right mouse click
Control, enter
Control N
Left mouse click
12
Geocoding inserts what into midas
Longitude and latitude
North and South coordinates
Longstone and latitistone
East and West Coordinates
13
On a tech call we need to complete the action taken table
Yes
No
Only when its a tech call
Sometimes
14
Tow and Hold is the preferred option after
5.00pm
3.00pm your time
12.00 noon
3.00pm local (incident) time
15
LCV stands for
Low Commercial Vehicle
Long Commercial Vehicle
Low Company Vehicle
Light Commercial Vehicle
16
To add a taxi request to an incident
select new in history
select new in service
select new in action taken
select new in problem actual
17
For towing the call type, problem type is
Breakdown/Roadside
Breakdown/Breakdown
Roadside/Breakdown
Roadside/Roadside
18
The "Pin" icon button inserts what into Midas
The Technicians location
The latitude and longtitude
The Default home address
The default nearest
19
To make a vehicle tow ready may require
Skull dragging
Booking specialist tow trucks
Sending a tech first
Removing the battery
20
Transfer of Cover is
2 cars 2 people
2 Cars 1 person
1 car 1 person
3 cars 1 person
21
An Allianz standard retail policy is?
$143.00
$129.00
$169.00
$89.00
22
A call out fee is charged when a new policy is ?
less than 14 days old
less than 72 hours old
less than 7 days old
less than 48 hours old
23
Towing incidents require you to check
Number of tows in the last 12 months
Dollar value of the car
How old the policy is
Towing entitlements
24
If a customer inquires about policy entitlement, it's a
Policy Incident
Policy Policy
Policy Inquiry
Policy Information
25
Midas needs Caseman to be open
False except for towing
True
False
False except for Techs
26
In the tow template, which of these is NOT included
How many people are travelling with the tow truck
Name and address of dealer
Estimated distance to dealer
How many people are travelling by taxi
27
Change of ownership is
2 Cars 2 People
1 Car 1 Person
3 People 1 Car
1 Car 2 People
28
Call type, Problem type for a tech or tow call is
Roadside, Enquiry
Roadside, Information
Roadside, Roadside
Roadside, Breakdown
29
Motor cycles are always towed
False
Capital cities only
True
When a specialist tow is available
30
The cooling off period is
36 hours
7 days
72 hours
14 days
31
You would send a fax when
Towing to anywhere
Towing to a general mechanic
Towing to K Mart
Towing to a dealership
32
A second call for a taxi will generate
An Incident update
A new policy
A transfer to DCC
A new incident

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