Government legislation can act as a:

Both a driving and a restraining force.

According to Porter the most successful business implement:

The strategy that suits their business circumstances

A key aspect of the Three Step Change Model is that business leaders:

Need to take a ‘learning approach’ to change

Changes to corporate social responsibility may be measured using the following KPI:

Contribution to community programs

Businesses should seek out new opportunities to develop and expand:

To maintain and improve the success of the business.

Research & development is:

Present both a threat and an opportunity for business

Key performance indicators and other data sources should be examined:

Prior to and following change implementation

Leadership during times of change requires:

A role model to help others to understand and support

Which of the following is NOT one of the forces in the five force analysis?

Internal strengths & weaknesses

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UNIT BUSINESS MANAGEMENT

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VCE BUSINESS MANAGEMENT REVISION

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Questions 20

Answers

1
The most appropriate style for managing change is:
Autocratic
Participative
Laissez-faire
Persuasive
2
Government legislation can act as a:
Both a driving and a restraining force.
Neither driving or restraining force
Driving force
Restraining force
3
Which words are not associated with the definition of CSR?
Flexible, adaptive, productive
Responsibility, stakeholders
Commitment, ethical
Economic, social, environmental consequences
4
Business change is:
Guaranteed to succeed with the right management in charge
Inevitable
Always widespread and costly
Instigated by management
5
Change always results in positive outcomes for:
None of the above
Employees
Management
Shareholders
6
A manager wants to compare the performance of her company and a rival company
Percentage of market share
Level of staff turnover
Level of wastage
Rates of staff absenteeism
7
To identify where a business is losing money through waste to identify productivity savings
Level of wastage
Number of sales
Net profit
Rate of productivity growth
8
A successful differentiation strategy requires:
All of the above
An effective marketing campaign
Ongoing investment in research, development and innovation.
The business to manufacture a quality product
9
The Learning Organisation was developed by:
Lewin
Locke & Latham
Maslow
Senge
10
According to Porter the most successful business implement:
The strategy that suits their business circumstances
A combination of cost leadership and differentiation
Cost leadership
Differentiation
11
A key aspect of the Three Step Change Model is that business leaders:
Make job loss an outcome of mistakes made during change
Must force change on employees who are resistant
Need to take a ‘learning approach’ to change
Get one chance only to implement change
12
Changes to corporate social responsibility may be measured using the following KPI:
Contribution to community programs
Level of productivity
Profit
Staff absenteeism
13
Businesses should seek out new opportunities to develop and expand:
If management wants to attract global customers
To maintain and improve the success of the business.
If KPIs suggest they are underperforming.
If new competitors enter the marketplace
14
Research & development is:
A strategy mostly used in technology firms
Present both a threat and an opportunity for business
Critical for all businesses
Only necessary for the development of a new product.
15
Key performance indicators and other data sources should be examined:
Following change implementation
Prior to and following change implementation
Prior to change being implemented
By management staff on an annual basis.
16
The theorist who developed the Three Step Change Model also developed?
Force field analysis theory
Learning organisation
Goal setting theory
Hierarchy of needs
17
Leadership during times of change requires:
A manager to monitor and discipline resisting staff members
A manager to co-opt employees into acceptance
A manager to sideline opposing voices.
A role model to help others to understand and support
18
Which of the following is NOT one of the forces in the five force analysis?
Threat of substitution
Internal strengths & weaknesses
Buyer power
Supplier power
19
A single performance indicator:
Is not as useful as a data set that can reveal trend
Can point to a number of issues within a business
Answers A and B
Is not a useful piece of data
20
Identify the most appropriate KPI for the identifying employee well being:
Net profit
Number of customer complaints
Number of workplace accidents
Rates of staff absenteeism

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