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SSA Post Office Clerk/Window Training PART 2 Flashcards | StudBud
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SSA Post Office Clerk/Window Training PART 2
SSA Post Office Clerk/Window Training PART 2
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Answers
1
What is the most a single postal service international money order can be?
$350
$400
$1000
$700
2
5 classes if international mail
Priority mail international, first class package service
GXG, Priority Mail express
First class Mail
First class mail international
3
Name 3 ways to get confirmation of delivery
Restricted Delivery & Return Receipt,
Certified Mail, Main Insurance, Priority Shipping
COP, UPS tracking, FedEx delivery
COD, USPS tracking, signature confirmation
4
CBPMAN stands for
Cowabunga Perfect Mustache Amazing Notification
Custom Border Patrol Manifest
Customs Border Perfect Manifest
Customs Border Protection Manifest
5
Do customers have to pay for heavy lifting label?
Sometimes
Yes
Yes, but most Clerks don’t since it’s only $1.90
No
6
When would a person use registered mail?
$500+
$5,000 +
$10,000+
$100+
7
What is the maximum value of first class package international service?
$5000
$1000
$500
$400
8
Premium forwarding species offers the option to have mail reshipped tot hem temporarily for a maximum of how long?
12 months
12 weeks
12 days
12 years
9
What derives do we offer for men 18-25?
Secret Service
Selective Service
Super Service
Salary Service
10
Where is the DD1 sticker located?
Collection receptacles
On a poster hanging in PO Lobby
PM Office Wall
Collection Housing
11
How much of the box fee is refunded if a box is closed or surrendered?
6 month block
6 day block
3 month Block
3 day block
12
If a customer puts in a POBOX application online, how long do they have to come in and activate it?
30 days
15 days
60 days
18 months
13
What does 2 tier fee mean when talking about money orders?
Green Money Orders, Pink Money Orders
$0-$100, $101-$500
$500-$1000, $1001-$5,000
$0-$500, $501-1000
14
Can you replace a lost stolen or damaged money order?
No, they cannot be replaced or reimbursed
Yes, for a FEE
Not usually, they are too much work for a busy office
Yes, for FREE
15
Max dimensions of a GXG?
46 X 33 X 46
46 X 35 X 46
35 X 46 X 35
43 X 35 X 43
16
If a customer wants proof of mailing only- what service would you suggest?
Certificate of mailing
Registered Mailing
Certified mailing
Prime Mail
17
Medium and large flat rate boxes have a weight limit of how much?
40lb
20lb
45lb
25lb
18
Maximum eight for a priority express international flat rate envelope?
4lb
70lb
40lb
25lb
19
What is the maximum eight of a first class package international service?
70lb
15oz
16lb
4lb
20
FCPIS - First Class Parcel International Service max value is what?
$2,499
$100
$400
$4,000
21
Register articles valued between $50,000 and $15mil will be charged what kind of fee?
PIO Fee
Finders Fee
Handling Fee
Specialty Fee
22
Does special handling insure the article against lost or damage
No, customer must pay for insurance
Yes, it’s special
No, because most ignore the label anyway
Yes, it is a warning for fragile packages
23
Does priority mail express internationals insurance cover for lost, damaged or missing merchandise?
Yes
Only if the clerk is cool
No
Sometimes
24
Is a customer form required for sit class mail international flats or letters weighing less than 16oz?
No
Yes
25
GXG- Global Express Guaranteed delivers in how many days?
1-3 days to Canada overnight to other destinations
1-3 business days to only 15 countries
3-8 weeks
1-3 business & overnight to Canada
26
PMI - Priority Mail International
3-8 weeks
1-3 business days
3-5 business days
6-10 business days
27
Is priority mail international sealed against inspection?
Yes
No
28
3 ways you can receive return receipt?
Trick question, only at time of delivery
Time of mailing, electronically, and after the fact
Trick question, only before delivery
3 weeks after mailing, manually, only if original is lost
29
When is recipients signature required on an insured item?
Upon Delivery
Over $500
Under $400
After Delivery
30
ORM-D stands for…
Other Regulated Materials-Domestic
Other Regulated Must be Donuts
Other Regular Mail Move Domestic
31
What services provides date certain delivery to ~190 countries?
GXG
First Class
Express
BFG
32
How does a customer start a domestic insurance claim?
Over the phone with the post office
In the office
USPS.com
With Customs
33
How many sizes of POBoxes are available?
5
10
15
3
34
How many days does a customer have to file an insurance claim?
60 days
30 days
15 days
3 days
35
How many counties does GXG provide date certain delivery to?
190
15
180
200
36
What role does the hazmat question play in protecting mail?
Represents our government
It doesn’t.
Represents our commitment to providing a safe environment for our people
UPS ships all Hazmat materials for USPS
37
If I want to fully insure gift cards what service do I have to use?
Registered Mail
First Class Mail
Certified Mail
First Class Priority
38
What day do you close the box if the holder has not paid rent?
20th of the month
48th day
1st of the month
11th day
39
How many money orders are issued to a single SSA, are they accountable and where are they kept?
6, yes, under the smallest bill
3, yes, under largest bills
3, no, under the largest bill
6, no, under the smallest bill
40
Do Postal Money Orders expire?
No
Only Bait orders
Sometimes
Yes
41
What document is used to show contents for international mailings?
Customs (2777)
Customs(2976)
Customs (7629)
Customs (9999)
42
On what day is a reminder letter places in the PO Box?
15th day
20th day
1st of the month
48th day
43
Priority mail express international have a money back guarantee to how many counties?
180
190
15
150
44
How long is an address change good for?
11 months
12 months
16 months
18 months
45
The primary law enforcement for the USPS is?
Federal Bureau of Investigation
Department of Homeland
Postal Inspection Service
Office of Inspector General
46
When is a certified letter returned to sender if it has not been picked up by the recipient?
3 days
25 days
30 days
15 days
47
Hold mail is good for a minimum how long?
3 weeks
3 years
3 months
3 days
48
What weight do you apply a heavy lifting label on a parcel?
70lb
25lb
100lb
35lbs
49
How much does that priority mail express international insurance for lost damaged or missing merchandise cost?
$160
$100
$600
$200
50
What is the max amount collectible for failure to collect or issue payment with COD?
$1,000
$50,000
$5,000
$100,000
51
Does GXG come with insurance?
Yes, $400
Yes, $100
No, you must buy additional insurance
No, international has no insurance
52
The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is…
A+GIST
First Impressions
Greeting customers
Retail Customer Experience (RCE)
53
What mail class allows up to 130” L+G?
FedEx Priority
USPS Air
USPS Priority
USPS Ground
54
Max weight of first class international documents only?
15.499oz
15.994oz
55
Can an SSA seal register mail article?
It’s optional
No
Yes
Sometimes
56
Which premium service for individuals or companies offer more pick up times?
Forward Mail
Caller Service
Hold Mail
Temporary Address change
57
How many days does a customer have to file an appeal?
3 days
60 days
15 days
30 days
58
SSK takes cash, debit and credit.
False
True
59
Red flags on a packages that might indicate hazardous materials?
Fragile Item Sticker
All of the above
DOT Labels, bleach, electronic indicators, chemical company return, odors
None of the above
60
Maximum size of a first class mail international letter?
3 1/2 X 5 X .007
3 1/2 X 5 1/2 X .025
3 X 5 X .007
3 1/2 X 5 1/2 X .007
61
Max amount of insurance that can be purchased is…
$5,000
$50,000
$10,000
$25,000
62
What does the PACT Act stand for?
Protect Against Cigarette and Tobacco Trafficking Act
Protect Army Core Technology Act
Purchase Another Cat Tomorrow Act
Protect All Children from T-Rex’s Act
63
Successful sales transactions occur when the Sales and Services Associate (SSA):
Let’s the customer know competitors are cheaper
Assumes what a customer wants
Makes informed mutual decisions with customer
Sells only the cheapest products
64
Hold mail is good for a maximum of how long?
30 days
6 days
6 weeks
30 weeks
65
Maximum eight of a purity mail international envelope?
15.994oz
4oz
4lb
15.994lb
66
Can register mail be mailed priority express?
Yes, it’s how it’s mailed currently
No, registered mail is already too fast
Yes, registered mail and Priority have same delivery guarantee
No, PME had a guaranteed delivery date
67
How many keys do we give with each POBox?
4
1
3
2
68
When a customer opens a box what 2 forms of ID are needed?
Physical Address, employee ID#
Photo ID, proof of physical address
Photo Id, Passport
Passport, employee ID#
69
Can domestic priority mail flat rate packaging be used for international shipping?
Only if the clerk is cool
Never
No
Yes
70
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the postal service?
Instills customer confidence
Assists in keeping prices down
Assists in producing quality product
Decreases mail theft
71
What day do you charge the late fee?
20th day
48th day
11th day of the next month
1st of the month
72
What free service provides digital images of the address side of letter sized mail prices that will arrive soon?
Informational Email
Missed Delivery
Emailed Recipt
Informed Delivery
73
What are the extra services I can add to first class mail international?
Proof of mailing, proof of delivery, proof of discovery
Certificate of sale, Sticker Shock, UPS Tracking, survey
COD, Express, First Class, envelops, flats, letters
Certificate of mailing, registered, return recipe Tracking
74
Maximum insurance you can purchase with registered mail?
$100,000
$50,000
$150,000
$15mil
75
What day of the month do you put Notice 32 (Rent Fee Due) in POBoxes?
20th day
15th day
48th day
1st of the month
76
Firm Holdout and Caller Service are both free
False
True
77
How does a person who has purchased premium forwarding services receive their mail?
Bi-weekly, priority
Once a week, First Class
Bi-weekly, Express
Once a week, Priority
78
Why are we issued bait money orders?
Robberies and burglaries
At home theft for customers
To catch phishers
To practice filling money orders
79
What 2 labels would you put on an animals mail piece?
Hazardous Material sticker, no fly sticker
DDD2, Hazard sticker
DDD2 and DDD 1
DDD2, no fly label
80
PMEI - Priority Mail Express International delivers in how many days?
1-3 days
Overnight to 15 countries
3-8 weeks
3-5 business days
81
When do the locks get changed on the POBox?
1st of the next month
20th day
48th day
11th day of the next month
82
What is undeclared hazmat?
Hazmat that had been properly identified but had no return address
Any parcel containing hazmat that is not properly marked
An unlabeled box with no stampage
A Click N Ship parcel that says 1oz
83
Can a temporary address change be renewed?
No
Yes
Only if the Clerk is cool
Sometimes
84
Maximum value of Global Express Guaranteed document or non document?
$29.94
$24.99
$2,499
$2,994
85
To intercept a package it must have…
Proof of mailing
Certificate of Mailing
A tracking number
Signature authorizing mailing
86
What services does certified mail provide?
Proof of purchase, proof of insurance, proof of contamination
Proof of mailing, proof of delivery, signature
Proof you answered the hazmat question only
Proof of ownership, proof of finding, proof of sale
87
How many classes of hazardous material are there?
16
10
9
19
88
What two types of money orders does USPS issue?
Green and purple
Domestic, and International
Express and Primer
Pink and Blue
89
Why is registered mail separate from other mail services?
The snakes found in most potato cans
Due to hazardous material in USPS mail
Signature at every stop
The PI is shy
90
3 classes of hazardous material
Perishables, radioactive material, toxic and infextious substance’s
Explosive Gas, flammable liquid, flammable solid
None
Oxidizers and organic peroxides, corrosives, miscellaneous
91
What are the security features you look for on a money order?
Texture, taste, smell and weight
You don’t, all money is good money
Watermark, security thread, ink smudges, counterfeit pen
Spelling, if it dissolves in water, if it’s missing $ amount
92
What is the study of stamps and postal material?
Philately
Philanthropy
Pilates
Philosophy
93
Reimbursement is for the actual value (less deprivation) at time of mailing, rep. Cost, or insurance, whichever is less
True
False
94
What 2 services would protect a package during transit?
Primer Express & First Class
Insurance & Registered mail
95
Premium forwarding services offer to have mail reshaped to them for a minimum of how long?
2 months
2 years
2 weeks
2 days
96
What is anonymous mail?
Only stamps, entirely blank
Only stamps, over 10oz, over 1/2” thick, no employee accepted it
Mail sent without a return address
Only stamps, over 10oz, over 30” thick
97
What is excluded from PACT Act?
Cigars
Smokeless, tobacco
Chew tobacco
Cigarettes
98
Temporary address change is good for…
6 days
6 years
6 weeks
6 months
99
How many months can a temporary address be renewed?
1 year
1 week
6 weeks
6 months
100
What is covered in the PACT Act?
VAPES and smokeless tobacco
Cigars
Cigars and cigarettes
Cigarettes and smokeless tobacco
