Chapter 12 The Manager as a Leader

Work rules are created in order to maintain an effective work environment.

The general way a manager treats and supervises employees is called

Managers who are able to earn the respect and cooperation of employees are known as leaders.

Leaders can be effective without good human relation skills.

When employees do not trust their manager, they are likely to be ineffective with

Which of the following statements about leadership is true?

Since employees are aware of work rules, any violation should result in termination.

Which style would work with employees who have their own special jobs and are experts in them?

The manager who understands the needs of employees will be a better manager.

A democratic leader

Managers can actually influence whether employees like or dislike their work.

The type of power that results from the manager’s knowledge and skills is

The type of leader who will usually be most efficient is

What employee problem(s) must managers be prepared to deal with?

In the past, managers had little authority over the employees in a business.

Managers who possess the same leadership style will probably respond to a specific situation

Managers usually find greater employee respect and support for work rules when

Managers can actually influence whether employees like or dislike their work.

People who work at a job for a long time are not satisfied or dissatisfied with their jobs.

Which of the following is not an effective practice in enforcing work rules?

Power is the ability to control behavior.

Effective leaders are born with the necessary skills; the skills cannot be learned.