Unit 1-3 Study Guide

Question 1

Which is a situation that is likely to require a company's employees to obtain special training from an external source?

Accepted Answer

Learning a complex computer software program

Question 2

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of skill

Accepted Answer

Verbal

Question 3

Emma used her textbook to complete a study guide for her midterm exam in Spanish class. What type of source is the book?

Accepted Answer

Secondary

Question 4

All calls coming into a business should end as pleasantly as possible in order to:

Accepted Answer

Leave a good last impression with callers

Question 5

Which is not a tool that people use when participating in discussions?

Accepted Answer

Sharing a personal experience

Question 6

Which is a reason why it is important to organize information before preparing a business report?

Accepted Answer

To arrange findings in a logical manner

Question 7

What do most businesses use to store information for future use?

Accepted Answer

Computer systems

Question 8

Individuals who are able to defend their ideas objectively provide others with

Accepted Answer

Logical evidence

Question 9

One of the purposes of information management is to provide businesses with the strategic information they need to:

Accepted Answer

Make long-term decisions

Question 10

Google believes that creativity comes from a stress-free workplace. What type of person is the company looking to hire?

Accepted Answer

Collaborator

Question 11

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. Kevin should.....

Accepted Answer

Refer to the appropriate publisher's style manual

Question 12

In order to be understood on the telephone, a business's employees should always:

Accepted Answer

Enunciate clearly

Question 13

In which part of a SMART goal would one track progress toward his/her outcome?

Accepted Answer

Measurable

Question 14

Why do many businesses expect their employees to do their jobs according to strict guidelines?

Accepted Answer

To create a safe environment

Question 15

Dr. Smith is going over a timeline of the events that led up to WWII. Which note-taking strategy would work best?

Accepted Answer

Charting

Question 16

Job applicants use headings on their résumés to:

Accepted Answer

Organize the information so that it is easy to read

Question 17

Jacob is interested in pursuing a specific business career. Jacob is obtaining career information by initiating a/an:

Accepted Answer

Exploratory interview

Question 18

When organizing information to present in a business report, it is effective to:

Accepted Answer

Develop an outline

Question 19

The primary reason the business benefits when salespersons practice good customer relations is that it:

Accepted Answer

Develops repeat customers

Question 20

Which is an example of a textual graphic that is used in a business report?

Accepted Answer

Flowchart

Question 21

Businesses assess their information needs to determine the type of information that will help them deal with

Accepted Answer

Specific problems

Question 22

After an employee collects the necessary facts, what is the next step that an employee should take to solve a problem?

Accepted Answer

Analyze the information

Question 23

Why is it important for businesses to store information for future use?

Accepted Answer

To make it accessible

Question 24

For a job seeker to find the most satisfactory job, he/she needs to:

Accepted Answer

Identify his/her own goals and skills

Question 25

Job interviewers often say to job applicants, "Tell me about yourself." The purpose of this request is to

Accepted Answer

Test the applicant's communication skills

Question 26

Self-understanding helps one to raise his/her level of self-esteem because it:

Accepted Answer

Gives him/her a true picture of himself/herself

Question 27

What is one of the main reasons for sending an interview follow-up letter?

Accepted Answer

To show one's continued interest

Question 28

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

Accepted Answer

Formal

Question 29

Chris likes space flight reports and to read about plans for the future in space. Space exploration is one of Chris's:

Accepted Answer

Interests

Question 30

In the decision-making process, which step occurs after the need is determined?

Accepted Answer

Gathering the information

Question 31

If 3 employees have the same level of ability and competence, what might a business use to decide which one to promote?

Accepted Answer

Seniority

Question 32

The primary reason the business benefits when salespersons practice good customer relations is that it:

Accepted Answer

Develops repeat customers

Question 33

When businesses need to formalize the information provided tocustomers or other businesses they use this communication..

Accepted Answer

Written

Question 34

Which is a formatting characteristic of a full-block business letter?

Accepted Answer

No paragraph indents

Question 35

Businesses evaluate the quality and source of the information they obtain to make sure the information is

Accepted Answer

Useful

Question 36

What should individuals take into consideration when researching employment opportunities in business?

Accepted Answer

Future outlook

Question 37

Which is the most efficient tool for gathering the external information that businesses need?

Accepted Answer

Internet

Question 38

Employees are facing the possibility of being laid off from work. By saying they should look for new jobs, they are:

Accepted Answer

Solving problems

Question 39

A business that writes letters to customers to confirm their orders or requests should make sure the letters contain

Accepted Answer

All the necessary information

Question 40

Jane had to write a letter of termination for an employee. Which aspect of business written communication is she using?

Accepted Answer

Negative

Question 41

Information management can be a challenge because:

Accepted Answer

Many people do not understand what it is

Question 42

People who understand themselves and their unique skills and abilities usually are able to choose appropriate:

Accepted Answer

Careers

Question 43

An appropriate response to the question on an employment application that asks the reason for leaving a previous job?

Accepted Answer

Accepted another position

Question 44

Doug is 18 years old and has decided to run for president when he turns 35. He has set which type of goal?

Accepted Answer

Long-term

Question 45

Which is a true statement about a management information system (MIS)?

Accepted Answer

It may be one part of a business's overall information management program

Question 46

One way for businesses to obtain needed information efficiently is to

Accepted Answer

Access a database

Unit 1-3 Study Guide

Questions 46

Unit 1-3 Study Guide

Questions 46