Module 4 - Hospitality

An entertainment venue and bar which usually operates late into the night:

You should have a good understanding of the task at hand to be effective

An "Aboyeur" accepts orders from waiters and passes them on to the cooks on the line

A positive attitude towards your work is not essential

Characteristics of good customer service would include:

The 3 key expectations which must be met by an effective worker in the hospitality industry are:

The 4 main sectors that make up the hospitality industry excluding tourism:

Who helps with duties assigned to them according to the department they assigned to:

Reception and concierge fall under the housekeeping department

The Hospitality industry works in tandem with the tourism industry

Coffee shops are not permitted to sell alcohol

The way a kitchen is organised depends on several factors…

Facilities which can host and cater for large events:

Gaming and leisure form part of the hospitality industry

In which province is the Comrades Marathon run?

General manager is also referred to as Hotelier or Hotel Manager

Which examples for media will be suitable to find advertisements for job vacancies:

a "Chef de Patissier" prepares pastries and desserts.

When dealing with customers speak loud to bring your message across.

Communication is only effective when you first listen and then react accordingly

General Guest Expectations include:

a Chef d'Entremetier is in charge of Entre's.

The Classical Brigade was created by which great Chef?

"South African National Parks" can be found in which province?

The Chef de Cuisine is in charge of the Kitchen.

4 Traits of a professional in hospitality include:

Another name for a Relief Chef is a Tournant

Some Methods for gathering customer satisfaction feedback are:

Which one of the following is most likely to offer leisure, conference and accommodation services?

Fast food restaurant is also known as a QSR