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COMP-1328 - final quiz Flashcards | StudBud
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COMP-1328 - final quiz
COMP-1328 - final quiz
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Flashcards
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Questions
25
Answers
1
True or False: Design systems help improve consistency in design processes.
TRUE
FALSE
2
What is an example of proactive support?
Delaying responses
Offering assistance before being asked
Ignoring feedback
Waiting for Customer Complaints
3
What is the main role of a component library in a design system?
Enhance hardware configurations
Increase Coding Speed
Provide pre-designed UI elements
Automate software testing
4
What does UX primarily focus on?
Advertising
Supply chain management
User interactions with a product
Sales strategies
5
Which CX strategy emphasizes real-time updates?
Timeliness
Feedback collection
Personalization
Education
6
What does the CX value delivery model focus on?
Product pricing strategies
Customer needs and expectations
Employee Training
Data Storage Solutions
7
What is the purpose of a proof of concept (POC)?
Reduce user involvement
Increase advertising revenue
Finalize a product design
Validate the feasibility of an idea
8
True or False: Role-playing can improve empathy in customer service.
FALSE
TRUE
9
What does low-fidelity prototyping involve?
Marketing strategies
Finalized design processes
Simple representations of concepts
High-tech simulations
10
Which is a benefit of personalization in CX?
Increasing product inventory
Enhancing customer satisfaction
Simplifying customer feedback
Reducing costs
11
What does empathy in customer service help achieve?
Improved emotional connection
Higher marketing budgets
Enhanced Softwrae Coding
Better product designs
12
What does user testing focus on?
Marketing strategies
Company policies
Developer assumptions
Real user interactions
13
What is a typical step in user story creation?
Drafting user manuals
Defining user roles
Testing security software
Analyzing inventory
14
True or False: User stories focus on technical requirements rather than user needs.
FALSE
TRUE
15
What is user testing also known as?
Quality assurance
Usability testing
Beta Testing
Customer feedback
16
What is the goal of digital accessibility?
Optimize hardware configurations
Ensure inclusivity for all users
Increase software complexity
Improve marketing strategies
17
What is a purpose of user personas?
Design Marketing Tools
Simplify budgeting
Improve hardware efficiency
Understand and cater to target audiences
18
What is the purpose of wireframes in low-fidelity prototyping?
Visualize product functionality
Test hardware
Conduct market analysis
Train employees
19
What is the primary focus of CX?
Marketing strategies
Customer interactions throughout their journey
Product usability
Software development
20
What is NOT a key component of Customer Experience?
Physical store layout
Proactive support
Consistency
Emotional connection
21
True or False: Good UX design is a component of a broader CX strategy.
FALSE
TRUE
22
What does CX message consistency help build?
Physical stores
Supply chain networks
Loyalty
Inventory
23
True or False: Personalization in messaging strategies makes customers feel valued.
TRUE
FALSE
24
What element does a design system NOT typically include?
Hardware configurations
Documentation
Style guide
Component library
25
Which is NOT a typical user persona characteristic?
Company budget
Occupation
Buying habits
Hobbies
