stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Enhancing Work Relationships Flashcards | StudBud
Explore
/
Enhancing Work Relationships
Enhancing Work Relationships
29 terms
·
StudBud Administration
·
57 plays
Imported from external platform
Flashcards
29 cards
F
Practice quiz
P
Host live
L
Questions
29
Answers
1
Which is an example of Protected Health Information (PHI):
Names of people receiving medical treatment
List of persons with a treatable medical condition
All are examples of PHI
Addresses of persons billed for medical procedures
2
The lockdown of a computer can take many forms. Which of the following are common examples?
Embarrassing screen displays of illegal images
Document corruption
A continuous pop-up
Image corruption
3
3. Two co-workers decide to begin a romantic relationship. This is an example of _______.
grounds for termination
fraternization
collaboration
assertiveness
4
5. Which of the following are things you can do to communicate better at work?
Be persistent.
Be direct.
Be versatile.
Be open.
5
___ is a harmful software illegally put in a computer system & is intended to block access until a sum of money is paid.
Phishing
Ransomware
Antivirus
Malware
6
9. What is the primary result of happier workplaces?
Higher levels of organizational effectiveness
More perks and unlimited paid time off
Less stress and need for therapy
Larger companies with 500+ employees
7
8. _____ in the workplace begins & ends with strong, supportive teams that encourage communication & connection.
Higher salaries
Perks
Happiness
Productivity
8
1. ____________ is "expressing one's thoughts, feelings and beliefs in a direct, honest, and appropriate way."
Emotion
Arrogance
Assertiveness
Open-mindedness
9
10.Workplace ____ has been linked to health problems including metabolic syndrome to cardiovascular disease & mortality.
morale
stress
happiness
stagnation
10
Which of the following are ways to fit in exercise during the workday?
Take the stairs instead of the elevator.
Commute to work by bike.
Walk to a colleague’s desk instead of calling or emailing.
Have standing meetings.
11
13. Read the scenario below.
A
B
D
C
12
The definition of procrastination is to __________________.
exhibit an attitude of nonchalance
never do tasks we don’t enjoy
put off today what we think we can do tomorrow
permanently shrug off all obligations
13
I am responsible for securing PHI.
False
True
14
What is suggested if you accidentally click on a bad link?
turn on the “Automatic Update” function
keep your operating system and anti-virus/malware up to date
turn off your computer to help prevent the spread of any infection
follow your employer policy
15
2. Which of the following approaches should be taken when addressing conflict?
Recognize individual differences.
Talk about them behind their back.
Be flexible and willing to adapt.
Attack the person.
16
Studies have shown that there is a link between the perception of stress and an increase in _____________.
risk of premature death
life satisfaction
body aches and pains
fertility
17
4.______is a mental connection or relation between thoughts or ideas & can be used to aid in remembering people’s names.
aneurysm
memory
synapse
association
18
6. Read the scenario below.
Dalton heard complaints about the old system & decided to do something new.
Dalton forced his employees to do what he said.
Dalton was able to adapt & evolve his managing process by changing tactics.
Dalton did what everyone else was doing to avoid negative repercussions.
19
7. What are the proven benefits of having positive relationships in the workplace a priority?
Improved teamwork
Increased salaries
Higher retention rates
Improved employee morale
20
What is one of the first things to do when trying to identify potential areas of improvement in time management?
Avoid anything unrelated to our work.
Document how we currently spend our time
Download as many apps about time management as possible.
Spend lots of time analyzing every minute of our day.
21
Which of the following is NOT a good way to reduce stress related to dealing with difficult customers?
Don’t take what they say personally.
Look at the situation as a challenge to be met.
Tell them what you really think of them.
Truly take an interest in what the customer is saying.
22
You can reduce the risk of slipping on wet flooring by doing which of the following?
Paying greater attention to where you are stepping
Point toes slightly outward while walking
All answers are correct
Walking slowly
23
15.Li mistakenly hangs up a call when transferring it. Her boss says it’s OK & shows her how to transfer calls. This is:
Making contact
Forgiving mistakes
Respecting others
Remembering names
24
11. Read the scenario below.
arrogance
understanding
assertiveness
enabling
25
Which of the following are NOT best practices for delivering feedback?
The compliment sandwich.
Focusing on the observable behavior.
Offering next steps.
Explaining the impact of the behavior.
26
Why is customer service important?
It lessens the likelihood of competition from other organizations.
It affects customer perception of the organization.
It affects the employees.
Customers expect it.
27
_______ is the most influential factor in health and wellness, while _____ is the least influential factor.
Luck, time
Genetics, money
Money, nutrition
Nutrition, genetics
28
14. To indicate you’re engaged in active listening when conversing with another person, which should you
NOT
do?
Pay attention.
Think about what you’re going to say next.
Show that you’re listening by nodding or affirming.
Provide feedback on what the other person has said.
29
12. Read the scenario below.
arrogance
enabling
assertiveness
understanding
