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Office Management Final Review Flashcards | StudBud
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Office Management Final Review
Office Management Final Review
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1
a procedure is
really cool to see
information about surgery
a series of steps to perform a task
a companies rule on a given topic
2
What describes a physician's fee falling within competitive rates charged by other physicians?
usual
customary
reasonable
awesome
3
When a provider can't make a diagnosis and lists possible disorders to be ruled out:
plan diagnosis
assessment diagnosis
super diagnosis
differential diagnosis
4
When you prepare charts for the day, you should place the charts in order of:
appointment time
last name
first name
problem
5
What act requires a bilateral agreement for payments of more than 4 installments ?
truth in lending act
civil rights act
uniform act
discrimination act
6
Medication management is a feature of:
Electronic health records
POMR
SOAP
AED
7
If you remove a file from the filing cabinet, what should you put in it's place?
out guide
identification label
magic hands
post it note
8
Profits and expenses are reported on what?
income statement
day end sumary
balance sheet
check register
9
Which of these is information needed to take a proper message?
all of these
a message or reason and when the caller can be reached
Patient's name, DOB, date and time of call and phone number
any action needed (like a call back) and the recorder's name
10
Having patient charts ready, gathering supplies, retrieving messages are all tasks involved in:
getting the office ready to open
closing the office for the day
during down time
don't worry, only reception does this
11
The ADA is concerned with who?
no one
dependent people
disabled people
angry people
12
What is the first step involved when evacuating the office during an emergency?
make sure no one is using the elevator
make sure everyone is single file as they leave
recognizing the emergency as one that requires removal
sounding an alarm
13
What does SOAP stand for?
Substantial, Obligation, Alive, Praise
Subject, Object, Assess, Planning
Subjective, Objection, Allowable, Peanut
Subjective, Objective, Assessment, Plan
14
How are problems (diagnosis) listed in a POMR?
by number
by icon
by alphabet
by color
15
An Acute Appendicitis would be listed in what component of SOAP
plan
assessment
subjective
objective
16
What does a check with NSF stamped on it mean?
there is enough money in the account
not enough money in the account
check needs endorsement
there is no signature
17
Which one of these is concerned with patient confidentiality?
ADA
HIPPO
FMLA
HIPAA
18
What is it called if we changed a patient's charge to lower their amount?
EOB
professional courtesy
adjustment
debit
19
Verified by the bank that the check is good:
money order
cashier's check
voucher
certified check
20
Which of these is considered protected health information?
date of birth
diagnosis
license plate number
all of these
21
What is a chronological file used as a reminder?
closed file
index file
tickler file
active file
22
What is it called when you cross out the times that your provider is not available?
tripple booking
matrix
triage
grid
23
What is the preprinted statement with codes and charges on it?
ledger card
balance sheet
encounter form
day sheet
24
What is the best way to correct a mistake?
draw one line through the mistake
scribble it out
scratch it out
white out
25
Who can be held personally liable for HIPAA violations?
medical administrative assistants
medical assistants
providers
all of these
26
Sold by bank for cash or check from customer, bank's own check
electronic check
cashier's check
voucher
certified check
27
Who does the physical medical record belong to?
your mom
the provider/facility
the patient
the government
28
Which of these is a correct salutation?
Dear Dr. Smith,
Dr. smith
Dear Dr. Smith:
Dear Dr. Smith;
29
Scheduling several patients at 3:00pm, then seeing them in the order they arrive is called?
wave scheduling
tripple booking
grouping
subject scheduling
30
Money that a business owes for purchases is called?
accounts receivable
trail balance
income
accounts payable
31
What is a policy?
a series of steps required to complete a task
evaluation every 2 years
a rule that a company has on a given topic
the company goals
32
With terminal digit filing, the groups of numbers are read in pairs from
right to left
left to right
use the patient's last name
the middle first
33
What are the hazards specific to medical offices according to OSHA?
all of these
laser protection
biohazardous waste and bloodborne pathogens
ergonomics
34
What type of accounting practice reduces the possibility of fraud and forgery?
going to the bank twice a day for deposits
stamping checks "For Deposit Only"
asking people not to sign checks
not accepting checks at all
35
Which type of bankruptcy results in all debts being cleared?
chapter 46
chapter 7
chpater 13
chapter 10
36
What is a "skip" patient?
someone who moves without leaving a forwarding address
one missed appointment
discharged from the clinic
someone who skips a lot
37
Who assigns the appropriate procedure/diagnosis codes for patients?
office manager
medical assistant
the provider
reception
38
When is it best to explain the office payment policy?
only if they want to pay today
to every patient, every time
never
for new patients
39
When is it okay to release patient information without consent?
all of these
to obtain payment
for treatment purposes
for public health as required
40
How would Dr. Susan Johnson be filed?
Johnson,Susan
Susan, Johnson Dr.
Dr Susan Johnson
Johnson, Susan Dr.
41
What is the emergency medical treatment for a conscious patient with hypoglycemia?
epipen
a sugary treat
nothing
911
42
What kind of budget do you use for payroll, medical supplies, rent, electricity, phone bills?
cool
capital
big
operating
43
Scheduling patients with similar needs together is called?
cluster
fixed
wave
hard to do
44
Purchased with and used like cash and can be replaced if lost or stolen:
traveler's check
stale check
electronic check
certified check
45
What does POMR stand for?
problem oriented medical record
problem obstacle medicine release
probably over my rainbow
prostate objection minute repo
46
Petty cash is usually kept under how much?
$1,000
$500
$300
$100
47
Which type of call is usually handled by the provider?
unsatisfactory results
satisfactory results
x-ray reports
everything
48
Purchased with cash at the bank or post office, secure:
cashier's check
electronic check
verified check
money order
49
Scheduling patients at regular intervals throughout the day is called?
stream
modified wave
grouping
clustering
50
What does "open hours" mean?
we are open
second half of the hour is open
no appointments are scheduled
cluster
51
What does Assessment mean according to SOAP
what the patient is telling you
the exam that the provider does
diagnosis
treatment for the patient
52
Properties owned by a business are called?
trouble
assets
capital
equity
53
When a patient declares bankruptcy, we should?
turn bills over to collections
continue to send bills
contact patient's next of kin
stop any attempt to collect the debt
54
Medical records using chronological order are arranged according to:
None of these
date
number
problem
55
If a patient calls to cancel their appointment, what is your next action?
nothing, it is what it is
refer to the cancellation list to fill the slot
hope that no one calls to fill the slot
block the slot so you can have a break
56
What is the first thing you should do when tasked with calling a patient regarding results?
call the patient immediately and leave a detailed message
ask a coworker to do it because you are too busy
check the chart to see if we are able to leave messages
email the patient instead of calling
57
What does the daysheet keep track of?
payments received by insurance companies
payments received by the patients
all of these
adjustments to patient accounts
58
What form does a new employee have to fill out for tax purposes and withholdings?
SS-3
W-4
SS-5
W-2
59
What could happen if a company is noncompliant with OSHA regulations?
they can retaliate
they could be fined and even closed
they can refuse treatment
they can fire you
60
Who does the information in the medical record belong to?
me
everyone
the patient
the provider
61
Two appointments scheduled for the same time with the same provider is called?
fixed
open hours
double booking
wave
62
What is the best advantage to using the wave method?
more patients
more breaks
gives priority
allows flexibility to accomidate the unpredictable
63
Check that has not been cashed within a certain time frame:
cashier's check
stale check
traveler's check
money order
