When discussing after care with the client you should minimize ____

Distractions, such as animals or children in the room

When you are checking a client out make sure:

You have the correct patient, pay attention to the little details

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VETT-1040 Communication

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Questions 31

Answers

1
What are some benefits of effective communication ?
All of the above
Strengthens client education and recommendation abilities
Reduces errors that occur because of poor communication
Encourages other team members to improve communication patterns
2
Stong eye contact, positive head nodding, thoughful silence, appropriate enviroment, paraphrasing are all essential for:
Active listening traits
None of the above
Effective listening
Inactive listening
3
What situations will you have to communicate with a client?
Grettings/ Check out
Exam room
All of the above
Telephone
4
We listen to _____ not to ____
Respond, understand
Understand, respond
5
You only get one chance to make a first impression
True
False
6
When discharging a client you should provide them with ____
A detailed list of everything that was done
Written instrutions
A copy of the medial record
All of the above
7
Recieve the message, Process, Respond
All of the above
Ideal for listening
Steps to active listening
Imporant part of communication
8
When discussing after care with the client you should minimize ____
The use of medical terms, because its confusing to the client
the time it takes to have the discussion
None of the above
Distractions, such as animals or children in the room
9
Listening is __% of communication
35
16
9
40
10
When greeting clients it is important to think about....
Providing a warm welcome
All of the above
Have an open and friendly impression
Providing a clean and tidy space
11
Speaking is __% of communication
35
40
9
16
12
List some other benefits of effective listening:
Reduces miscommunication, allows greater understanding of one another
All of the above
Is essential to veterinary technician career success, Demonstrates empathy
Enables strong working relationships, Diminishes conflict
13
You can schedule clients without checking the schedule because we should be able to fit them in
False
True
14
Implement conflict-reduction techniques and Incorporate problem-solving skills is part of :
None of the above
Communication skills
Active listening
Effective listening
15
While you're in the room with the client you should never make them feel ____
Rushed
Sad
Happy
Angry
16
Communication is just words
True
False
17
When greeting a client in person or on the phone, make sure to:
All of the above
Avoid eye contact
Smile, know the pets name
Be patient and caring
18
When you are checking a client out make sure:
None of the above
You have the correct patient, pay attention to the little details
To write down their credit card information for personal use
They have enough money for the procedure prior to doing it
19
When discharging a client ensure to let them know they can call with:
Both
Any questions or concerns
Provide them with a way to call you
20
Writing is __% of communication
35
40
9
16
21
When scheduling appointments it is important to:
All of the above
Minimize client wait
Maximize production
Notify clients of any change in appointment time
22
What are some benefits of effective communication ?
All of the above
Decreases team conflict
Improves career satisfaction
Enhances understanding of employer work expectations
23
Telephone Etiquette :
All of the above
Just because they can't see you, doesn't mean they can't see you
No distractions
No gum or chewing
24
Veterinary medicine is a ________ oriented endeavor
Client
Animal
People
Patient
25
Reading is __% of communication
16
9
40
35
26
When entering the exam room you should:
Greet the client
Introduce yourself
Know the pets name
All of the above
27
Identify and eliminate _____ _____ when listening to a client
ALl of teha boeve
Communication barriers
Distractions, risks
listening barriers
28
Ordering, excessive questioning, labeling, falsely praising, advising, threatening are all examples of:
Communication barriers
Ineffective communication
Lack of social skills
Bad communication skills
29
What is a benefit of effective listening?
It demonstrates affection
It demonstrates respect
It makes the other person realize theyre stupid
It shows the other person how to properly communicate
30
What type of listening skills should you use with a client?
Distracted listening
Don't listen to them
Inactive listening
Active listening
31
The most important person in any practice is the_____
Technician
Veterinarian
Patient
Client

VETT-1040 Communication Flashcards | StudBud