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SMB Onboarding
SMB Onboarding
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SMB Final Exam
Flashcards
67 cards
F
Practice quiz
P
Host live
L
Questions
67
Answers
1
What is the requirement for a customer to be able to have a Spectrum Wi-Fi hotspot
Must subscribe to business class TV
Must subscribe to HBO
Must subscribe to business class phone
Must subscribe to business high speed internet
2
What star (*) number sequence is used to activate caller ID blocking
*82
*55
*52
*67
3
Conceptual model that shows how layers can work together to make communication possible
SMTP
OSI
NAT
DHCP
4
When installing BCP, the alarm system is connected to the 66 block, what should you not install on the 66 block
Station wires
Cat 3
Bridge clips
Cat 5
5
The act of installing multiple MTA's
Chaining
Grouping
Stacking
Serving
6
Which port on the back of the SBB provides HD
Port 2 (RCA)
Port 4 (Component)
Port 3 (HDMI)
Port 1 (Coax)
7
A small budget friendly hotel is looking for a cost effective solution to offering HBO without the need of STB's
Vecmia
Arris EGT Hemi
Video distribution hub
UCrypt ATX with Pro:Idiom
8
Service in a router that configures the correct IP information
Subnet Mask
TCP/IP
DNS
DHCP
9
Two deployment methods of Pro:Idiom
Coax utilizing a UCrypt ATX
Dedicated fiber feed
Coax utilizing Vecmia
Coax utilizing channel deletion filters
10
Grace: Technican is on time, knowledgeable, prepared and confident
Relate
End
Greet
Take Action
Communicate
11
VOIP characteristic causes distorted or choppy signal and lost words. Defined as the arrival of one packet to another
Delay
Jitter
Ingress
MER
12
When would it be recommened that a customer use a SIP Trunk
They have a standard PBX
They dont have a PBX
They have a certified IP PBX
They dont want VOIP
13
Which Metro-ethernet forum standard provides a point to point connection
EPL
L2TPV3
ELAN
EVPL
14
Which BCP tool is used to create continuity on a 66 block
Bridge clips
Banjo adapter
66 block extender
Scotch locks
15
Standard internet protocol for all computers wanting to surf the internet
UDP
TIP/IP
DHCP
TCP/IP
16
What needs to be entered into the billing system for a modem to be provisioned correctly
Customer Address
Modem MAC address
Modem Serial Number
Customer phone number
17
Scenario: Customer has a drop ceiling, you can't see very far into the ceiling to confirm the air duct system
Cancel the job
Have the customer run the cable
Install Plenum
Install standard RG6
18
Maximum number of concurrent calls possible on a SIP trunk over DOCSIS
60
23
3000
Unlimited
19
Grace: Listening, observing and acting quickly to resolve the situation
Greet
Take action
Communicate
Relate
End
20
Which application do we use to upload information about the customers Wi-Fi hotspots
Sales Force
Billing system
TrackOS
I & R
21
Which TCP/IP test traces the path from the computer to the destination
Tracing
Ipconfig
Ping
Trace route
22
Which hunt group is used to roll the call over to the next idle line when the main line is busy
Hunting sequential
Hunting circular
Hunting uniform
Hunting weighted
23
When installing MSS, if the customer has more devices than ports on the MSS, what device is needed to connect them
Local Server
Cable Modem
Router
Hub/Switch
24
A video customer wants to provide digital and analog premium services without using STB's
UCrypt ATX with Pro:Idiom
Vecima
Video distribution hub
Arris EGT Hemi
25
With SIP trunk installation, which network type requires the WAN port on the ESG to be configured for a dynamic IP
Fiber
DOCSIS
26
Scenario: Cust has a drop ceiling, you've confirmed there are air ducts, but the fire marshall wants plenum installed
Cancel the job
Ignore the fire marshall
Install regular RG6
Install the plenum cable
27
A local bar wants to be able to insert ther own content on their existing digital video product
Arris EGT Hemi
Vecima
UCrypt ATX with Pro:Idiom
Video distribution hub
28
BC Wifi is targeted towards which customer
Medium footprint with multiple APs
Small physical footprint with one AP
Customers who need multiple APs in multiple locations
Large physical footprint with multiple APs
29
What star (*) number sequence is used to activate call forwarding
*88
*72
*73
*52
30
PRI service that automatically reroutes inbound calls to another number when all channels in the group are in use
Direct Inward Dialing
Trunk overflow
Calling name and number delivery
Alternate Routing
31
Four installation elements/actions the technician completes for a BC internet install (correct order)
Verify IP, Confirm Connectivity, Wrap up/clean up, Educate customer
Verify signals, locate devices, confirm connectivity, educate customer
Confirm connectivity, educate customer, verify IP, locate devices
Survey inside, verify signals, educate customer, confirm connectivity
32
Two mounting options for SBB installation
Desktop
Wall
Dresser
Closet
33
What type of device is the MSS considered
Firewall device
Advanced wireless gateway
Second cable modem
Wireless repeater
34
PRI feature that reroutes calls in the event of a power outage, PBX outage, or PRI Outage
Trunk overflow
Calling name and number delivery
Alternate routing
Direct inward dialing
35
Type of encryption used by Pro:Idiom
34 bit TKIP
64 bit WEP
32 bit WEP
128 bit AES
36
Grace: Understanding and caring of the customers situation
Take action
End
Communicate
Greet
Relate
37
Two skills technicians need to provide customer service excellence
Interpersonal
Project Management
Technical
Engineering
38
What is a cross connect/cut over
Cutting all the wires inside the business
Using wire to route Spectrum's dial tone to the original demarc
Installing multiple phone jacks
Configuring a business' EBT
39
The best location for the Advanced Wireless Gateway
In a utility closet with walls made of metal
In a cubicle with low walls
Close to a window
In a central, open location
40
Advantages of using Pro:Idiom for hospitality
Does not require installation
Delivers content for standard definition TVs
Uses encryption to deliver premium content
Cost effective versus using STB's
41
VOIP characteristic that causes voices to echo, sound choppy or overlap. Defined as the time a packet takes to travel
Ingress
MER
Jitter
Delay
42
25 pair trunk cable color code for pair 7
Blue-white/white-blue
White-green/green-white
red-orange/orange-red
Black-slate/slate-black
43
Grace: Letting the customer know of the actions you will be taking in a language they can understand
Greet
Take Action
Relate
End
Communicate
44
25 pair trunk cable tip colors
Blue, orange, green, brown, slate
White, red, green, yellow, violet
White, red, black, yellow, violet
Blue, orange, red, green, slate
45
Service that enables people to surf the internet with words or names instead of using the IP addresses
Static IP
NAT
DHCP
DNS
46
Which BCP tool is used to check for shorts, partial shorts, and open circuits on phone lines
RF signal meter
OTDR
KS meter or voltmeter
RJ45 testifier
47
You can do the cross connect/cut over if the customer does not have a PBX
False
True
48
What is the purpose of the BCP voice manager
Enables porting of the numbers
Activate/change features via the Online web based portal
Schedules TC's
Enables additional services to be added
49
Which wireless standard offers the fastest speeds
802.11 a
802.11 n
802.11 g
802.11 b
50
With BC ethernet solutions, even with many miles between cust sites, what does the customer experience
Their offices can share their internet service
They can share the same wireless internet connection
They would have to purchase additional LAN equipment
Appears to the customer that all their offices are on the same network/LAN
51
With SIP Trunks, what provides the firewall, SIP normalization, class of service, and acts as a demarcation
CTS
IMS core
IP PBX
ESG
52
What effect does too high or too low of signal cause with TV service
No picture/ blank screen
Vertical lines
Snowy picture
Pixilated picture quality
53
When moving a SBB from one room to another, what has to be updated
Hotel Pin
Room number
Hotel address
Hotel riser number
54
When installing BCP, what is the best powering option
Plugged into an extension cord
Electrical outlet controlled by a wall switch
Electrical outlet with permanent power
Plugged into a power strip
55
If PRI is a fractional service, and more than one customer wants the service, whats the maximum amount of channels
16
4
23
8
56
When installing BCP, How would you insure your safety from electrical shock and from damaging the equipment
Shut down the business' power
Ensure wiring in not connected to dial tone
Remove the bridge clips
Inspect all of the customers equipment
57
With a SIP Trunk install, how many days prior is the pre-installation call scheduled
2 days
5 days
1 day
7 days
58
GRACE: Give the customer the opportunity to clarify anything, and ask questions
Take Action
Communicate
End
Greet
Relate
59
What software is used to setup an LG TV with Pro:Idiom
Free to Guest (FTG)
LYNK
Nebula
Racoon
60
Which Metro-ethernet forum standard provides a point to multipoint connection
EPL
ELAN
L2TPV3
EVPL
61
BCP is a powered service, what should you educate the customer on considering this
If the power is out, 911 will always be available
If the power is out, your battery back-up will keep the phones working
If the power is out, the phones may not work
If the power is out, the phones will always work
62
169.255.255.0
OSI
DNS
DHCP
APIPA
63
25 pair trunk cable ring colors
Blue, orange, red, green, slate
Blue, orange, green, brown, slate
White, red, green, yellow, violet
Red, white, blue
64
Technicians responsibilites for installing and supporting MRS
Install router at customer location
Confirm service operation
Download and QC
Load software
65
Two things that are different from a SIP trunk and a PRI
IMS core
Converged telephony server (CTS)
Customer PBX interface
ESG
66
What do you do if the NOC can not connect to the router via the WAN port
Send an email to RSC
Create a WebEx meeting with the NOC
Create a WebEx meeting with DOJ
The NOC operator will create a WebEx meeting
67
On the ESG, which port is used to access and manage the device
4
2
1
3
