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Salon Pathway to Success/Career Readiness Test(Bremer) Flashcards | StudBud
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Salon Pathway to Success/Career Readiness Test(Bremer)
Salon Pathway to Success/Career Readiness Test(Bremer)
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1
What idea could you present to your team on how to reach out to guests that haven't visited the salon in 6 months:
Put an ad in the local newspaper
Write a blog about guests who dont return
Send or email 'miss you cards' which contain an incentive to return
Send emails containing discounted prices if they return
2
A(n) ____ is a wirtten summary of your education and work experience:
business plan
portfolio
résumé
written agreement
3
The principles that guide your professional behavior:
ethics
networking
hygeine
marketing
4
Which of the following is considered a career tool:
coursebook
flash cards
résumé
textbook
5
How do you respond when your boss explains you are not receiving a raise due to customer complaints:
Quit on the spot
Listen respectfully, reflect, and see what you can improve on
Argue that you need the pay increase because you bought a new car
Say nothing but complain to all your guests
6
A report or plan of action that describes the current or projected future of a business is:
a sole-proprietor
a partnership
a corporation
a business plan
7
Your résumé should include which of the following:
all of the above
previous employment
educational history
your name and contact information
8
Which of the following is an example of information that a business plan should include:
your birthdate
name of the school you attended
price menu
location and demographics of the salon area
9
Professional products that are sold to your guests:
excess supplies
retail supplies
consumption supplies
disposable supplies
10
Examples of marketing techniques include all of the following except:
business cards
awareness flyers
promotional signage
going to work on time
11
Which of these terms refers to staff or employees:
creditors
guests
target-marketing
personnel
12
Which type of business is owned by two or more people:
target marketing
corporation
partnership
sole-proprietor
13
Which of the following are legal questions that can be asked during an interview in the United States:
What is your nationality?
How old are you?
Are you atleast 18 years of age?
Are you married?
14
Your client is going to prom and has no photos and has not been very talkative about what she wants, how do you proceed:
Shampoo and set her hair while she chooses a style
ask open-ended questions about how she wears her hair and her dress
Explain that she will need to choose his style from your portfolio
Have another stylist take care of her
15
Your friend says they are thinking of using social media to promote their haircutting skills, what advice can you give:
Create separate personal and social media accounts
Address any unhappy posts from guests quickly and professionally
Keep the information and photos fresh and current
All of the above
16
Following a daily routine to maintain your body's cleanliness is known as:
networking
sanitizing
branding
personal hygiene
17
What could happen if you don't eat, and you are running late on all your clients for the day:
Heat exhaustion
The physical and psychological effects of stress and hunger
Relief from a long day
Love
18
You're almost ready to graduate and you're not sure what type of position to apply for, how do you make your decision:
Except the first job that's offered to you
Accept a position and if you don't like it, just quit and move to a new one
Explore the industry through job shadowing, internships and or trade shows
Apply to the same company as your best friend.
19
Which of the following is NOT an appropriate topic to discuss during a first job interview:
long-term advancement opportunities
your first day off
advanced training oppurtunities
job expectations
20
Using your own words to summarize what you heard your guest saying is:
paraphrasing
closed-ended question or networking
body language
non-verbal communication
21
The accounting practice of maintaining and organizing all business records:
insurance
salon operation
capital
record keeping
22
Ryan is looking into funding a new salon. What would you recommend he researches?
the guest flow/ base
the salons location
the competition
all of the above
23
Which of the following is an example of a closed-ended question:
What challenges did you have styling your last haircut?
Did you like your last haircut?
What did your friends and family say about your new style?
What did you like about your last haircut?
24
A salon manager calls to set up an interview they ask you to bring examples of past work What should you bring with you?
clippings from magazines that you can duplicate
sketches of styles you can create
your portfolio
3 to 4 friends whose hair you have done
25
Using written, verbal and/or visual communication designed to attract potential guest is:
marketing
social media
up-selling
prioritizing
26
An important part of making a great first impression is:
your professional image
your station set up
your personal hygeine
all of the above
27
Joann loves the theory of cosmetology more than interacting with the clients. What areas should she explore?
all of the above
research and development
working at a funeral home
product invention
28
When is the best time to rebook your guest:
several days after their appointment
while they are still in your styling chair
a week before they should come back in for services
as you greet your guest
29
Supplies used in the daily business operation are:
consumption supplies
commision supplies
retail supplies
consumer supplies
30
Why is it important to look your best, and how would you explain that to your friends who give you a hard time:
Tell them how your image attracts more guests and makes a good impression
Take it personal and stop trying to look nice
Tease them when they don't look as good as you
Laugh them off, they'll never get it
31
When planning and constructing the best physical layout of a salon, the primary focus should be:
salon furniture
salon carpeting
color scheme
organized work flow patterns/space
32
2 days a week. You are not as busy as the other days, how do you improve your availability for new guests on busy days;
Offering incentive to existing guests to rebook on slower days
Stay later and work longer hours
Only work the days you're busy
It's out of your hands. Your guess will come when they want to
33
Which of the following should NOT be included in a cover letter:
header
greeting
closing
salary request
34
Yvette visits the salon nine times a year with an ATP of $70. How much money will you lose if Yvette leaves as a client:
$1,000
$70
$90
$630
35
What type of questions would you ask a potential employer if you would like to be a manager in the future:
take the open time for a break
what is the commission on retail sales?
what long-term advancement opportunities are available?
How much money does your salon manager make?
36
What info do you use to calculate your weekly pay if you get 50% commission on the service revenue that you generate:
Total service dollars minus retail dollars you brought in for the week
Total retail dollars you brought in for the week
Total service dollars you brought in for the week
Total service is and retail dollars you brought in for the week
37
When putting together a budget what thing(s) should you consider:
both a and c
past job history (B)
what can you do to create additional income (C)
goals for the future (A)
38
How do you improve your income:
Ask for guest referrals & ensure rebooking happens
Cut back on your hours so that you dont waste your time
There is nothing you can do, the economy is tough and people are broke
Advertise on your local newspaper for new guests
39
The practice of recommending and selling additional services to your guest is known as:
networking
up-selling/ticket upgrading
retailing
business plan
40
Which is not a step in the stylist steps to success:
sign a written agreement
prepare for your day
perform a quality service
leave a lasting impression
41
The process of using verbal and/or non-verbal signs that show you are interested in what a person is saying:
non-verbal communication
active listening
passive listening
verbal communication
42
Ryan is looking into funding a new salon. What would you recommend he researches?
the competition
all of the above
the guest flow/ base
the salons location
43
You need to bring examples of your work for an interview, what should you bring:
Sketches of styles you can create
3 to 4 friends whose hair you have done
Your portfolio
Clippings from magazines that you can duplicate
44
It's your first day of employment, and you are presented with paperwork. What should you do;
Phone a friend and ask them what they think you should do
Refuse to sign the written agreement and pass on the job offer
Ask the manager for time to read it, and have an attorney look at it
Just sign everything
45
To protect your busniess from fire, theft, and loss of ability to do business you should have:
paid time off for your employees
insurance
extra consumption supplies
written agreements with your employees
46
Which of these is not a standard method of compensation:
salary
salary plus commission
salary minus tips
commission
47
A document stating all the responsibilities and tasks for a particular position:
cover letter
job description
résumé
written agreement
48
Morgan is ready to take his written licensing exam. What advice would you give him?
all of the above
read the Candidate Information Booklet to help him prepare
review his class notes & coursebook to help him prepare
review important vocabulary to help him prepare
49
The money you need to begin your business known as:
interest
capital
petty cash
profit
50
You have an opening in your schedule, what is the best way to utilize this new freed up time?
leave it open and run errands
utilize your cancellation list to fill the spot with a guest
take the open time for a break
use it to take care of your own hair needs