Area of Study 3 - Operations Management

Question 1

Total Quality Management (TQM) is based on:

Accepted Answer

Continuous improvement, employee empowerment, customer focus

Question 2

What is CAM? (Computer-aided manufacturing)

Accepted Answer

Use of software to control the manufacturing process

Question 3

Examples of tangible outputs are (more than 1 answer):

Accepted Answer

More capital intensive than services industries, They can be stored and sold at a later date, Production process & consumption are not linked

Question 4

Quality assurance is where a business...(more than 1)

Accepted Answer

Receives standards involving the ISO 9001 certification, Achieves a standard of quality in the production, Meets set standards to receive the quality assurance

Question 5

What are some examples of technological developments implemented in workplaces?

Accepted Answer

Computer-aided design (CAD), Automated production lines, Website development

Question 6

Quality control involves

Accepted Answer

Inspections at points to check for defects in the production

Question 7

The key elements of an operations system are:

Accepted Answer

Input, processes and output

Question 8

Operations management is best described as...

Accepted Answer

Overseeing/managing an aspect of an operations system

Question 9

Process is best described as

Accepted Answer

The activities used to transform input into the final output

Question 10

Failure to undertake forecasting involves...

Accepted Answer

reducing customer satisfaction & reduction in market share

Question 11

Materials management is...

Accepted Answer

Planning, organising and controlling of business' supplies

Question 12

A Master Production Schedule (MPS) details...

Accepted Answer

What will be produced, its quantity & when it'll be produced

Question 13

Inputs are described as (more than 1 answer)

Accepted Answer

Resources used to create a good/service, The quality of input improves the output

Question 14

The benefits of Just-In-Time are that it...

Accepted Answer

Reduces the need for storage costs. Materials moved quickly

Question 15

The main resources businesses use to create goods and services are:

Accepted Answer

Raw materials, capital, human resources, time, information

Question 16

Just-In-Time is where...

Accepted Answer

Materials are delivered as they are needed in the production

Question 17

The disadvantages of having too much stock on hand includes...(more than 1)

Accepted Answer

Money is tied up unnecessarily, Occupies space - limits space available for other factors, Stored inventory can be lost or damaged - goes to waste, Supplies can become obsolete - creating more waste

Question 18

Total quality management is...(more than 1)

Accepted Answer

A whole organisation approach to achieving quality, Based on continuous improvement in the area of quality, Quality's embedded in culture & employees know their role

Question 19

Output is best described as (more than 1 answer)

Accepted Answer

Quality of output is a direct reflection of input & process, The final product produced by the business

Question 20

Technology being implemented into the operations system improves what?

Accepted Answer

Quality, safety, productivity and accuracy

Question 21

Quality management strategies involve...

Accepted Answer

Quality control, quality assurance, Total Quality Management

Question 22

Forecasting involves...

Accepted Answer

Use historical data to predict demand for business' products

Question 23

Features of services industries are (more than 1)

Accepted Answer

More labour intensive than manufacturing industries, They can't be stored, The production of service closely linked with consumption

Question 24

The disadvantage of 'Just in Time' is that it...(more than 1)

Accepted Answer

Delayed delivery of suppliers, causing production to stop, Enables less time to check the supplies for faults

Question 25

Tangible goods are best described as...

Accepted Answer

Being able to be touched and felt

Question 26

What are the advantages of website developments? (more than 1)

Accepted Answer

Determine demand of particular products by customers online, Provide relevant information to customers through websites

Question 27

The operations system determines

Accepted Answer

The costs of production and quality of finished products

Question 28

What is CAD? (Computer-aided design) (more than 1 answer)

Accepted Answer

Products can be crated in digital form, modified & analysed, Reduces the time takes to put product into production, Concepts can be tested through simulation before produced

Question 29

The role of an operations manager is

Accepted Answer

Maximise productivity and quality through operations system

Question 30

Lean management is where a business establishes systems that aims to... (more than 1)

Accepted Answer

Eliminate waste and inefficiencies in thh operations system, Create more value for customers and using fewer inputs, Maximise customer focus

Question 31

What are some of the advantages of automated production lines?

Accepted Answer

Enabled businesses to control their manufacturing processes, Perform tasks with more accuracy and consistency than humans, Assemble products quicker with less wastage

Question 32

The 'Master Production Schedule' (MPS) can improve effectiveness, because like forecasting, it

Accepted Answer

Ensures the business has enough materials to meet demand

Question 33

Some of the principles centred around the lean management principles are:

Accepted Answer

Pull focussed, one-piece flow, takt and zero defects

Area of Study 3 - Operations Management

Questions 33

Area of Study 3 - Operations Management

Questions 33