Chapter 11- communication

A__digit ZIP code eliminated many handling steps at the postal service and has improved service

The areas of the letter that require personalization,-date, address, and salutation, are called

A ________ letter-style format is spaced with all lines flush with the left margin.

What is the maximum weight, in pounds, for priority express mail?

Which is NOT one of the eight parts of speech recognized by traditional grammar?

________ equipment used by the postal service scans, reads, and sorts the envelopes.

A _ is exact duplication of a document that is transmitted to another location via a__machine

Only accepted__abbreviations can be used in medical reports and when filing insurance documents

_expressions include such terms as "each and every," "first and foremost," and "physician's pt"

The ________ has recommended guidelines for addressing envelopes.

All of the following can be mailed as certified mail EXCEPT

use recommended methods for folding/inserting letters into envelopes so contents can remain _

A(n) ________ names a person, place, or thing.

The ________ letterhead size is used for most office correspondence.

mail placed into the mailbox or given to a postal carrier by mistake, it can be__ by the sender

The ________ has released a list of unapproved abbreviations.

Gender- ________ terms are preferred when writing business correspondence.

A___modifies a noun or pronoun, usually answering the questions: Which one?What kind? How many?

All of the following should be found in a complete office library EXCEPT

________ is used when the marital status of a woman is unknown.

__letter format is spaced with all lines, from the date through the signature line @left margin

Whenever possible, it is preferable to avoid the personal pronoun ____ in professional writing.

The ________ is used to verify the correct spelling and use of drugs

The signature line is typed ________ line(s) below the complimentary close

When editing medical reports, you cannot change the __of the report or alter the meaning

A ________ letter is useful when the same letter is sent to several different people.

For a small fee, a(n) ________ can be obtained at the post office.

Which of the following is NOT one of the most common types of mail classifications?

On an envelope, the last line cannot exceed ________ characters in length.

A return address for the sender should always be placed in the ________ hand corner

Every office correspondence should have a current ________.

Catalogs and merchandise are typically sent by ________.

________ phrases can usually be eliminated without any loss of meaning.

________, concise sentences, and paragraphs are preferred in medical writing.

The last __digits of the ZIP code identify the block of the street where the address is located

Advertisements are typically considered _________.

words in English language that have similar pronunciations but different meanings and spellings

Which of the following does NOT require capitalization?

On an envelope, the __line in the address must include the city, state, and the ZIP code

Sentence length should never exceed __ words

Letters sent out by a MA are a direct__on the Dr and on the medical office as a whole.

________ mail is the safest way of sending first class or priority mail.

________ are generally written using a shortened format developed for that purpose.

________ is indicating either male or female by the type of language used.

Letter styles vary depending on the ________.