Chapter 5 - Intraoffice and Written Communication (Pearson)

A Certificate of Mailing can be obtained at the _____.

What are the competency areas in interprofessional collaborative practice?

All of the following can be mailed as certified mail EXCEPT:

A more__style of typing envelopes, with the initial letter of each word capitalized & the remaining letters lowercased

For a small fee, a(n) ____ can be obtained at the post office.

A(n) ____ names a person, place, or thing.

____ activities are designed to develop strengths as a team & identify areas of potential weaknesses.

A ____ letter is useful when the same letter is sent to several different people.

______, or checking for errors in content and typing, is critical to written business communication.

Which of the following is NOT one of the most common types of mail classifications?

When sending a business letter using email, enter the email address in the "CC" field if the recipient _______.

All words in the inside ____ are spelled out fully.

_____ mail is the safest way of sending first-class or priority mail.

Optimal use of the optical character recognition (OCR) scanner is acheived when addresses are typed using _____.

The ___ has recommended guidelines for addressing envelopes.

Which of the following is NOT an acceptable guideline for proofreading written documents?

What is the maximum weight, in pounds, for priority express mail?

Standard ____ is (are) used for most office correspondence.

Whenever possible, it is preferable to avoid the personal pronoun ___ in professional writting.

What is full form of OCR?

If mail has been placed in a mailbox or given to a postal carrier by mistake, it can be retrieved by the sender using __

The term ___ means being honest and demonstrating moral principles-doing the right thing even when no one is watching.

Which classes of mail are the most common?

Only accepted ___ abbreviations can be used in medical reports and other medical office documentation.

The policies and procedures manual is a valuable tool when beginning to _____.

The medical professional uses reference ___ to indicate who keyed or typed a letter.

The signature line is typed __ line(s) below the complimentary close and contains the name and title of the writer.

Letter styles vary depending on the _____.

____ interferes with establishing rapport and cooperation, which are essential in the workplace.

A return address for the sender should always be placed in the___corner in the event the letter be returned to sender.

On an envelope, the __ line in the address must include the city, two-letter state abbreviation, & ZIP code.

Are generally written using a shortened format and used for interoffice communication.

The last ___ digits following a hyphen of the ZIP code identify the block of the street where the address is located.

___ is used when the marital status of a woman is unknown.

When sorting through incoming mail, the medical assistant typically gives consultation reports to the ____.

____ letterhead is half the size of a standard sheet and is used for brief letters and memoranda.

The __ recommends certain guidelines for addressing envelopes to improve the handling & delivery of the mail.

A ___ is an exact duplication of a document that is then transmitted to another location via a ____ machine.

Letterhead stationery, which contains the name & address of the sender, comes in all 3 of the commonly used sizesEXCEPT?

The areas of the letter that require personalization, such as the date, inside address, & salutation, are called the ___

Which of the following are involved in intraoffice communication?

____ expressions include such terms as "each and every," "first and foremost," and "physician's patient."

When editing medical reports, you cannot change the ___ of the report or alter the meaning in any way.

The ___ of an office refers to how a group responds and interacts with one another.

____ can make the difference between keeping and losing a job.