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MOD C FINAL Flashcards | StudBud
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MOD C FINAL
MOD C FINAL
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1
Physical reactions to a stressor include ____.
increased heart rate
increased urinary output
decreased blood sugar
decreased blood pressure
2
A standard personal or business check that the bank verifies and then sets aside the funds to guarantee payment is a ___
counter
voucher
certified
traveler's
3
Business checks with stubs attached are ____ checks.
certified
counter
limited
voucher
4
Which type of check is usually used for payroll in the medical office?
limited
voucher
traveler's
counter
5
Which of these are local hormones are produced by many body organs?
Nonsteroidal
Steroidal
Gonadal
Prostaglandins
6
If you are uncertain about whether to give particular information to a patient on the telephone, a general principle is?
have the physician return the patient's call
tell the patient you can't find the requested information
document the details of the call, including what you said, in the chart
have the nurse relay the information
7
Which of the following accounts payable is typically the largest in a medical office?
taxes owed to federal/state/local agencies
payment for equipment or supplies
payroll
payment for practice related products and services
8
A disadvantage of the open-hours scheduling system is that ____.
it still requires the use of an appointment book
it causes problems due to broken appointments
it increases the possibility of inefficient downtime for the physician
the patient records must be pulled before the patients arrive
9
Any payment the physician's office makes for goods or services is called ____.
a disbursement
a limited check
accounts receivable
a voucher check
10
The appropriate way to deal with a caller who refuses to identify himself is to ____.
tell him that you cannot help him if he does not identify himself
put the call through to the physician immediately
suggest that he write a letter to the physician and mark it "Personal"
ask him to explain the problem to you
11
A phone call regarding the side effects of a medication can be answered by ____.
the office manager
medical assistant
only the physician
the nurse practitioner
12
Which of the following is a diplomatic way to ask a patient for payment ?
"you will need to pay $74 you owe before you see the physician"
"that will be $74, what is your chack number?"
"for todays visit, the total charge is $74 , how would you like to pay ?"
"I need $74 for todays visit"
13
PT feels good most of the time, but has problems with constipation. Which of the following recommendations would help?
"Increase the amount of fiber in your diet."
"Stop taking any medications that list constipation as a side effect."
"Reduce your daily fluid intake."
"Use an enema once or twice a week."
14
Which of these assessments would help to identify an endocrine problem in a child?
Evaluating the child's speech patterns
Tracking the child's development on a standard growth chart
Vision testing as early as possible
Evaluating the child's joint mobility
15
he tells you about taking what seems like a large dose of acetaminophen. You will respond by ?
explaining that too much acetaminophen could damage his liver.
. telling him that it is a very safe drug and may be used liberally.
asking if it relieved his symptoms.
telling him he should not take acetaminophen.
16
How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by CC?
$82-85
$100
$86-89
$95-99
17
Which type of checks are preprinted in $10, $20, $50, and $100 denominations?
voucher
counter
traveler's
limited
18
The stomach is able to absorb ____.
nothing
simple proteins
sugars
alcohol
19
The gallbladder ____.
produces the enzymes amylase and lipase
stores vitamins and iron
is essential to digestion
releases bile in response to the hormone cholecystokinin
20
pt has pituitary gland removed. She asks what effects this might have on her overall health. what would you tell her?
disturbed circadian rhythms
hyperthyroidism
diabetes
hypothyroidism
21
Prolonged stress reduces our immunity by ____.
using up all our reserves
increasing protein synthesis
causing weight loss
increasing the release of cortisol
22
The ____ hormones turn genes on or off in the nucleus.
Steroidal
Gonadal
Adrenal
prostaglandins
23
A physician may use a ____ check when he wants to withdraw money from the bank account but forgot his checkbook.
counter
voucher
limited
certified
24
The epiglottis ____.
secretes digestive enzymes
contains vocal cords
helps propel food to the esophagus
covers the airway
25
. If a patient was overcharged for services, the appropriate procedure is to ____.
ask the patient to wait for a corrected statement before sending payment
tell the patient to pay the current bill and a refund will be mailed
refund the difference out of the office's petty cash fund
give the patient a credit toward future services
26
Which of the following hormone categories requires G-protein to activate enzymes inside a cell?
Prostaglandins
Nonsteroidal
Steroidal
Gonadal
27
Which document indicates who is responsible for the various types of calls in the office and how the calls are handled ?
Policy manual
Procedure manual
Telephone directory
Routing list
28
One of the most common or numerous disbursements is payment for ____.
utilities
dues
rent
office supplies
29
What would you review with him to try to prevent diarrhea in the future?
Duration of his symptoms
Food handling practices
Fluid intake patterns
E. Personal cleanliness
30
The ____ secretes calcitonin.
thyroid
pancreas
adrenal
thymus
31
5. A type of check that states it is void after a certain time limit is a ____ check.
cashier's
traveler's
voucher
limited
32
The first thing you should do when answering the telephone is ____.
ask the caller why he is calling
identify the medical office and yourself
put the caller on hold
notify the physician that a patient is calling
33
The esophageal hiatus is the ____.
upper section of the esophagus
part of the esophagus that connects to the pharynx
hole in the diaphragm that the esophagus goes through
lower section of the esophagus
34
Which of the following is an implication for the patient if the patient pays by CC?
Higher fees are charged for patients paying by credit card.
PT doesn't pay the CC balance in full, interest adds on the unpaid balance
Payment must be made in full when the bill comes
It is a less convenient method of payment.
35
Which of the following types of telephone calls can a medical assistant resolve?
Call to change an appointment
Patient requesting X-ray results
Personal calls to the physician
Call from another physician
36
The palate's main function is to ____.
separate the oral and nasal cavities
destroy bacteria and viruses
prevent food from entering the nose during swallowing
assist in speech
37
Which type of checks is preprinted & might be used by a physician to pay out-of-town conference expenses?
voucher
limited
traveler's
counter
38
Which gland or organ secretes growth hormone and adrenocorticotropic hormone?
Adrenal
Parathyroid
Thymus
Anterior pituitary
39
Which gland or organ secretes epinephrine and aldosterone?
Thyroid
Pancreas
Parathyroid
Adrenal
40
The ____ hormones are made of amino acids and do not cross cell membranes easily.
nonsteroidal
gonadal
aderal
Prostaglandins
41
Which type of check is purchased from a bank, written on the bank's own checking account, & signed by a bank official?
voucher
cashiers
certified
counter
42
which option allows patients to arrive at their own convenience, will be seen on a first-come, first-serve basis ?
Wave scheduling
Open-hours scheduling
Cluster scheduling
Double booking
43
The recommended procedure for handling billing inquiries is to ____.
forward the patient's call to the physician
pull the patient's chart and billing information
notify the patient that the physician will not see him until he pays bill
insist that the patient pay the current charges
44
Which type of hormone can cross a cell membrane easily?
Steroidal
Prostaglandins
Gonadal
Adrenal
45
patient, is at risk for cirrhosis of the liver. The physician would like you to education the patient on what?
"Avoid drinking alcohol."
"Limit your intake of red meat to no more than twice a week."
"Use only over-the-counter drugs when you are ill."
"Wash your hands frequently."
46
Payment by credit card for a medical practice ____.
provides prompt payment from the credit card company
increases the complexity of preparing statements
decreases the cash flow in the office
increases the time spent on paperwork
47
Which gland or organ has cells that release glucagon?
Parathyroid
Pancreas
Adrenal
Hypothalamus
48
9. A special bank check that allows the depositor to withdraw funds from her account only is called a ____ check.
certified
traveler's
counter
voucher
49
Saliva contains an enzyme called ____.
chyme
amylase
pepsin
trypsin
50
Telephone calls that require the physician's personal attention include ____.
administrative questions
reports from hospitals regarding a patient's satisfactory progress
billing inquiries
patient requests to discuss abnormal test results