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Entrepreneurship: Module 10 - Business Communications Flashcards | StudBud
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Entrepreneurship: Module 10 - Business Communications
Active listening skills include
The order of the writing process is
Entrepreneurship: Module 10 - Business Communications
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1
The order of the writing process is
planning, editing, composing, publishing.
composing, planning, editing, publishing.
planning, composing, publishing, editing.
planning, composing, editing, publishing.
2
Active listening skills include
refraining from interrupting.
all of the above.
using techniques that support and encourage a speaker.
asking relevant questions to clarify.
3
Professional messages can generally be categorized as
audience and purpose.
constructive and critical.
informal and formal.
active and passive.
4
It is important for an entrepreneur to consider the flow of communication when establishing a new venture.
False
True
5
Any type of promotion for a product that takes place in an electronic format is referred to as
digital marketing.
technological marketing.
social media marketing.
direct marketing.
6
When people in low levels of a business communicate with those in upper levels it is known as
upward communication.
horizontal communication.
vertical communication.
downward communication.
7
A format of writing that utilizes very short descriptions and is often limited to 140 characters is called
a website.
an advertisement.
a brochure.
a microblog.
8
Speaking, writing, and listening are examples of
communication skills.
technical skills.
labor skills.
implementation skills.
9
A strategy in which businesses communicate marketing messages directly to customers is referred to as
personal selling.
in-person marketing.
face to face marketing.
direct marketing.
10
Common methods of business communication include all of the following EXCEPT for
advertising.
texting.
websites.
brochures.
11
The communication process follows the following steps:
decoding, transmitting, receiving, encoding.
encoding, transmitting, receiving, decoding.
decoding, receiving, transmitting, encoding.
encoding, receiving, transmitting, decoding.
12
Which is NOT a part of the communication process?
repeating
encoding
transmitting
decoding
13
The act of using sounds to orally share information between individuals is called
speaking.
listening.
reading.
writing.
14
What communication method is often one of the first points of contact between a business and its customers?
interview
brochure
website
report
15
When creating a visual aid, graphic design concepts such as balance, alignment, proportion,& white space are important.
False
True