Pathways state board

 Marketing can include which type of communication

The movement and position of your body is a communication skill

An extremely important skill that will affect your retention, referrals and rebooking is your ability to

 Marketing to your desired demographic

 A document the employer provides that gives specific information about a job, including the qualifications or skills

The money a typical Guest spends on services and products during their salon visit determines:

Certain regulatory agencies and taxing laws require that you maintain correct

 Keeping and using a cancellation list, and the perception it creates for your Guests, is an example of

Shampoo and conditioner your Guest purchases to maintain their style at-home

Being respectful of others, ethical and honorable are traits of

What communication uses body gestures and eye movement to send and receive information

Paraphrasing uses your

The moral standards that guide a person’s conduct

A ___________ should include the Guest’s name and contact information, and original time and date of appointment

An organized system to track all business transactions and expenses

. What is a strategy to use so that your Guest returns within a specified time for their next service

 Budgeting, employee management, inventory and purchasing are necessary skills in

 An individual who has total responsibility for all profits and losses of a business

 Identify the open-ended question

An agreement between you and an employer that states that if you decide to leave the salon, you will

A document that provides details of your work history, education and qualifications for a position:

Connecting with potential Guests in a social setting is

 __________ is when a stylist rents space in a existing establishment and has ability to independently generate revenue

 Individuals hired and compensated by a company to provide services

A __________ is required when seeking financial assistance to open your salon

Your personal assessment of self-worth is your

Supplies used in daily salon operations

 ___________ is using verbal and non-verbal cues to show you are interested in the conversation

Pictures of your best work, awards or certificates displayed professionally in an album or electronic folder

 Showering, brushing your teeth and shampooing your hair are all examples of personal

 Scheduling your Guest’s next appointment while they are still at your station

An image or trademark that represents you or your business:

To set, monitor, and achieve a personal or organizational desired end-point within a specific time frame

Percentage of total dollars you receive from services and retail products sold is:

Finding solutions to your Guest’s concerns and developing a picture of your Guest’s expectation is determined during the

 Describing your recommendations in a clear, detailed way so that your Guest understands your vision is a form of

Recommending that your Guest adds some highlights and/or lowlights to their existing haircolor, is known as

The benefits of Guest retention can include growth of paycheck, job security and

 All people in the cosmetology field wear bright, vibrant haircolor. This is an example of a/an

The steps you take to ensure your Guest always leaves with a positive impression

What is an arrangement which two or more parties agree to share all costs, profits, and responsibilities of a business

A form of ownership by a group of people that requires the highest level of legal consideration

Running late, deadlines, or personal issues can be demanding situations that can cause

 Gaining new Guests through word-of-mouth recommendation