Habits 5 and 6

Question 1

What is the title of Habit 5?

Accepted Answer

Seek first to understand, then to be understood

Question 2

True or false: Mirroring is helpful because it shows that you understand what they have said.

Accepted Answer

True

Question 3

During the class activity, why was it difficult to get your partner to stand up?

Accepted Answer

Couldn't think of synonyms for 'stand' and 'up', Couldn't say "stand" and "up", Couldn't model how to do it

Question 4

In the video, Nobody's Listening, how did Max finally get through the door to the outside?

Accepted Answer

He sat down and really listened to his employee.

Question 5

When you are listening, don't just listen to what they are saying, listen to what they___.

Accepted Answer

aren't saying

Question 6

What is the first step to Genuine Listening?

Accepted Answer

Listen with your eyes, heart and ears

Question 7

What is Habit 6 about?

Accepted Answer

Differences should be valued

Question 8

What is the fourth step in the Synergy Action Plan?

Accepted Answer

Brainstorm

Question 9

True or false: it is better to mimic than to mirror.

Accepted Answer

False

Question 10

When we know what to say and how to say it to get what we want, this is called _?

Accepted Answer

Manipulation

Question 11

True or false: Mimicking is a caring way to show you are listening.

Accepted Answer

False

Question 12

What were we trying to create with the ball throwing activity?

Accepted Answer

Synergy

Question 13

True or false: mimicking is when you do or say exactly what someone else does or says.

Accepted Answer

True

Question 14

What is the second step for Genuine listening?

Accepted Answer

Stand in their shoes

Question 15

Genuine listening is made up of what percentages of words, tone/feeling/ and body language?

Accepted Answer

7% Words, 40% Tone/feeling, 53% Body Language

Question 16

How did Max use body language to show that he was too busy to listen to Leo?

Accepted Answer

He walked ahead of Leo, He didn't look Leo in the eye, He caused several accidents due to lack of attention, He walked fast

Questions 16