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A4 OES Practice 5 Flashcards | StudBud
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A4 OES Practice 5
A4 OES Practice 5
69 terms
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StudBud Administration
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84 plays
Imported from external platform
Flashcards
69 cards
F
Practice quiz
P
Host live
L
Questions
69
Answers
1
This tool is used by the DM as an extension of the Field Guide to generate insights related to the SMs plans
Period Planning Guide
Guide to Coaching
2
In the SS Pattern, what are the three things we Check In during Prepare?
Yourself, Your Store, Communications
Yourself, Your Store, Your Team
Yourself, Your Team, Communications
3
A place to capture the DM's next steps in order to support SM activity
PPV Notes
DM Planning Guide
4
Core tools are designed to build capability
False
True
5
Uses the right systems to consistently deliver the Starbucks Experience and Guide Improvement
Ops Standards and Continuous Improvement
Coaching for Performance and Development
Culture and Effective Communication
6
Information and planning details related to company that support planning for shoulder-to-shoulder and preparation work
PPV Notes
DM Planning Guide
7
A leader's responsibility in developing partners by working shoulder-to-shoulder to help partners be their very best.
True
False
8
Anticipates Problems and uses their resources to calmly and confidently respond
Running Shifts with Customers at our Core
Solving Problems in the moment
Leading Operations Activity
9
Hand Off Support Routine: _____ » Gather » Finish
Receive Order
Check receipt
Welcome
10
Used by partners at each level to identify what success works like by role for a system change or initiative
Work Methods
Success by Role
Teaching Model
11
Contributes to the success of the team and supports others to do their best work
Be Committed to Customers
Be Dedicated to Each Other
Be Focused on Quality
12
Used daily when preparing to start and transition work
Daily Coverage Report
Station Assessment
Deployment Planning Tool
Daily Plan
13
Hiring Expectations Key Behaviors: GENUINE
Immediate and infectious smile
Enthusiastic
Positive attitude and energy
Warm and genuine personality
14
Used to know which tasks to complete next as a part of the Customer Support Cycle
Duty Roster Notebook
Cycle Task List
Clean Plan
15
Help those leading the shift understand how to keep the store safe, welcoming and meeting customer and partner needs
SM Weekly Guide
Daily Plan
ACT Decision Making Model
Shift Pattern
16
When a partner says "I want to know more about this" he/she is in what stage of development as part of accepting change?
Owning
Engaging
Advising
17
Rotates through responsibility for Ops Activities at SM/DM discretion based on individual with the needs of the business
Running Shifts with Customers at our Core
Solving Problems in the Moment
Leading Operations Activity
18
Demonstrate working routine while
explaining the major steps, key points and reasons why.
Present
Prepare
Practice
Follow Up
19
PPK posts for market is ___weeks out
6
12
5
13
20
Helps partners create development plans and has meaningful coaching conversations that drive performance
Culture and Effective Communication
Teaching and Training
Coaching for Performance and Development
Ops Standards and Continuous Improvement
21
Works in partnership with the SM to create store plans and ensure the team is workingtogether to make every moment right
Solving Problems in the Moment
Leading Operations Activity
Running Shifts with Customers at our Core
22
Promotes an atmosphere of engagement and pride in creating the Starbucks Experience and achieving goals
Leading Operations Activity
Coaching for Performance and Development
Creating the Environment
23
SMT First 30 Modules is given as early as the 5th month onwards (30 day completion) and endorse by the District Manager
False
True
24
Solving Problems in the moment understands when and how to flex the play to optimize the customer experience.
True
False
25
Vision + Skills + (No Benefits) + Resources + Support =
Gradual Change
Anxiety
Frustration
Confusion
26
Ensures the right partners are in the right place doing the right work to serve the customers.
Staffing and Scheduling
Running Shifts with Customers at Our Core
Deployment Plan
27
In working Shoulder-to-Shoulder with partners, it is important for leaders to Know the Business
False
True
28
They create an environment that enables the store team to work together to consistently ensure operational excellence.
Store Manager
Shift Supervisor
District Manager
29
One of the 4 basic steps in analyzing food business is to identify the bottom selling items.
False
True
30
A reference for up-to-date information to support barista and shift food activities
Food Cards
Pastry Tracking Sheet
Food Operations Resource Manual
31
When a partner says "I can help others with this", he/she is in what stage of development?
Learning
Owning
Advising
32
When the learner is in the Advising Stage, the leader is
Encouraging Growth
Coaching Behaviors
Teaching New Skills
33
Shifts from owning assigned responsibilities to identifying ways to enhance the Starbucks Experience within the store
Guiding Others
Taking Initiative
Demonstrating Responsibility
34
This is used to capture your plan for growth.
Partner Development Plan
Core Training
Guide to Coaching
35
Work methods are designed to organize the work
False
True
36
Used to identify trends to diagnose either skill or frequency gaps/ Used to document standard gaps within a station
Daily Coverage Report
Barista Completion Chart
Station Assessment
Clean Plan
37
Ensures the right products are in the right place and quantity to grow sales and minimize waste
Prioritizing and Planning
Business Analysis and Problem Solving
Sales and Inventory
Ops Standards and Continuous Improvement
38
It is when the learner will demonstrate the routine
while saying the major steps, key points and reasons why.
Follow Up
Prepare
Practice
Present
39
In Prepare, you put the learner at ease, assess prior knowledge and explain what will be taught
False
True
40
Core Training is designed to reveal gaps or reduce effort
False
True
41
An OS must be assigned a till in POS2 so that the OS could run through the whole Order Support Cycle when needed
True
False
42
"Taking the next order" is the third step in Order Support Cycle.
False
True
43
Excellence expectation of Market Ops Leaders
Operations Services
Portfolio and Leadership Development
Operations and Leadership Development
44
Provides partners with the role -specific expectations approach and core tools that will set them up for success
Core Training
Core Tools
45
It occurs when Starbucks standards are not being achieved.
Opportunity gaps
Standards gaps
46
While the learner is in the owning stage, the leader is ____
Coaching Behaviors
Encouraging growth
Teaching new skills
47
The way we share progress,generate excitement & support conversations related to priorities&products for the next period
Barista Guide
DM Planning Guide
Barista Completion Chart
Period Planning Guide
48
Shifts from teaching and motivating others to identify potential and actively encouraging growth in others.
Guide to Coach
Coaching for performance and development
Demonstrating ownership
Identifying talent
49
Are expected from a partner in the "owning' phase of their development.
Owning Behaviors
Advising Behaviors
Working Behaviors
Observable Behaviors
50
Shifts from executing the plan to being aware of how today's actions link to success & opportunities w/in the store
Identifying Talent
Demonstrating Ownership
Position Balancing
51
Shifts from a focus on maintaining peer relationships to balancing positional & personal influence to solve problems
Identifying Talent
Acting Courageously
Demonstrating Ownership
52
A tool to take a holistic look at the customer experience through the lens of our expected store operations.
Store Walk Thru
Period Planning Guide
Big Opportunity Breakdown
53
The Coffee Master Topic program with the longest Non Coverage hours of 2 hours and 30 minutes.
Coffee Agriculture and Farming
Our Coffee Expertise
Ethical Sourcing and Sustainability
54
This is used to guide performance and development for yourself and others
Ops Excellence Field Guide
Performance & Development Questions
Partner Development Plan (PDP)
55
In the Barista Pattern, what are the two things we Check Out with during Transition?
Your Team and Yourself
Yourself and Communications
Your Team and Communications
56
Vision + Skills + Benefits + (No Resources) + Support =
Frustration
False Starts
Anxiety
Confusion
57
Knowledge Base are designed to catalog information
True
False
58
Excellence expectation of Regional Directors
Portfolio and Leadership Development
Operations Services
Operations and Leadership Development
59
Awareness and Empathy are meaningless if you do not do this in the service of others.
Connnection
Passion for Service
Awareness
Action
60
Vision + Skills + Benefits + Resources + (No Support) =
False Starts
Confusion
Gradual Change
Frustration
61
At Starbucks, 'Approaches' are consistent role-based frameworks, designed to: Support problem solving and collaboration
True
False
62
This report shows cost for each item and determines which items drive the greatest profitability and which one's won't
Daily Food Sales Report
Time Out Report
Markout Report
63
PPK posts for stores is ___weeks out
4 weeks
12 weeks
5 weeks
13 weeks
64
It is the way we teach partners new and complex skills, such as routines.
Core Training
Teaching Model
Training Basic Principle
65
____ is the desire to focus on improving the foundational behaviors and functional standards that shape our business
Operations Standards
Operations Excellence
66
Designed to organize the work
Core Tools
Work Methods
Core Training
67
DM can use this to assess the SM is (L>O>A) for each dimension of the SM role.
PPV Discussion Guide
Work Dimensions
Core Tools
68
Training is often a combination of self-paced, independent learning and trainer/leader-led content
False
True
69
Vision + Skills + Benefits + Resources + Support
Responsive Change
Change Equation
