AICE Travel & Tourism Vocab

A type of sustainable, mass personal use transport available for public use in many destinations 

A market research technique. Customers answer pre-set questions.

When tourists travel to destination to spend time with people they know

The provision of products and services such as transport, accommodation, etc

A visit to a place considered to be a special place to show respect or pay homage.​

M = Meeting ​I = Incentives ​C = Conference​ E = Events

A large event where many people who do a similar job or have a similar business, travel agents

A business that sells travel and tourism provided by other travel and tourism businesses. ​

A serious disease outbreak on a world scale. ​

Government funded organization that provides a service to both the local and visiting populations. 

The provision of products and services.

A budling or monument that appeals to tourists, such as a museum or theme park.​

A persons surroundings at work.

A destination that is planned and built especially for tourism. 

Extra support services for tourists.

A site that appeals to tourists because of links with the past or present ways of life or traditions of the local people

A place or event that appeals to tourists; it could be a built, cultural or historical attraction, or an event.​

A place where Eco-tourists visit on holiday, to relax, and to sometimes take part in conservation activates.​

A place where people can stay, for example, a hotel.

A small group of people discussing or being interviewed about different options. 

Is external customers returning or use a travel and tourism organization.  

A major tourist attraction with many amusements and rides. ​

Paying attention to the needs and opinion of customers.

A flight less than three hours.

When a tourist travel away from a country where they live.​

The opposite of packaged tourism.

Travel and tourism bookings made instantly. ​

A flight longer than three hours

The number of beds used out of the number of beds available at a hotel.

A travel and tourism business that organized tour products for customers

In a travel and tourism context, events are time limited happenings that appeal to tourists.

A variety of animal and plant life.  

The effect that tourism can have on a destination including on the people who live in the destination & the environment

United Nation Educational, Scientific, and cultural organization.

Is a measure to show the size of a country's economy

Reviewing and improving how well staff members deliver customer service.

Making holiday or tour packages from components

A type of rail transport used in some city destinations to transport large groups of people quickly and often cheaply.

A travel document permitting a person to enter, leave or stay in a country.

The preference of customers for how their needs might be fulfilled

Refers to attention given to something by the media.

Ability to move around freely. Some tourists are persons with reduced mobility. 

Pieces of digital information about a person’s appearance that are used to establish a person’s identity.

When tourists visit destinations in their country. 

The money an organization makes after paying costs & taxes financial gain deference between amount speed & amount bought

Analyzing the customer service provided by an organization so as to identify possible improvements

Managing tourism provision with the intention of doing so sustainably

The amount of money that one country’s currency is worth in another country’s currency​

Money lost from a destination through foreign labor, foreign ownership and imports.​​

Growing and progressing personally and at work.

Grades or marks awarded to travel and tourism providers

Relating to the structure or balance of a population.

An ongoing performance management dialogue between a staff member and supervisor or manager.​

Visiting a destination to enjoy the natural environment without causing damage. 

The amount of money people have to spend after subtracting cost of necessities such as food and shelter form net income.

In a tourism and travel context, a way in which patterns of travel have developed over time.​

Areas that attract tourists. ​

Usually a large natural area that is protected by government rules to conserve the landscape for tourists to enjoy

A place that appeals to tourists because of the environment, such as a beach or waterfall.

A large event where many people meet together, to talk and/or discuss travel industry business

Relating to the way in which people live together. 

When many tourists often travel to popular holiday destinations.​

Places tourists come form. Net tourism generating areas have more outbound tourists then inbound tourists.

The range of computer and other electric devices, such as smartphones, used to store, send, and share information. 

Ships or boats that link destinations or places within a destination.

Any activity that creates interest in a customer or potential customer.

Travel with physical ticket.

Refers to the collective group of buyers and consumers for a particular good or service.

Feeling fulfilled by carrying out a work role. 

A market researcher acting as a customer.

This describes a customer’s willingness and ability to purchase particular products and services.​

Internet platforms and applications that allow users to create and share content and information.​

A natural is protected to keep rare animals and plants safe from damage caused by people.​

In reference to a package holiday put together by a tour operator are the individual parts of the holiday

Expected levels of customer service quality. ​​

The amount of money travel and tourism organization gains by providing products and services to external customers.

Small-scale forms of accommodation that are environmentally sustainable, often found in rural destinations.

Customers who uses the products and services of a travel and tourism business and are not a member of staff or business

A holiday to visit the natural environment while causing no damage

This refers to how many times money spent by tourists in a destination circulates through the local economy

An event in which people business show or exhibit their products and services to customers.

Tourists in a destination behaving respectably towards the natural environment and towards the local people. 

The basic human requirements of a customer, e.g. food, clothing, shelter, safety etc.

An event where travel and tourism organizations show their products and services to someone

When tourists visit destinations in their country. 

When tourists visit destinations because of particular special interests such as painting or cooking.​

A person within a travel and tourism origination who receives customer service from the organization. ​

Meeting the needs and wants of customers by providing them with products and services ​

Merging of travel and tourism businesses belonging to different industry components. 

A travel and tourism business that sells travel and inbound tourism products.

The basic systems and services that support local people and tourists in an area.

Ease of reaching or moving around a destination.  

A destination or hotel that provides a wide range of products and services on one site.

Tourism travel and visits organized by a travel & Tourism business

Self-arranged travel.​

Merging of travel and tourism businesses belonging to the same industry components. ​​