What is the purpose of the Veterinary Practice Act?

state regulations for all veterinary professionals

A lack of emotion on a client's part after the loss of the animal

does not necessarily mean they do not care

The VA ensures the vet and vet tech can:

complete their tasks efficiently

Which should do this with regards to the human-animal bond?

understand, respect and encourage

A vet that has not examined your pet in person is _______

not allowed to diagnose the pet's condition or prescribe tx

A vet with a DVM/MPH degree is:

likely going to work in a public health related field

It is important to understand each position in the hospital to:

anticipate material prep and work to be done

What does the FDA regulate?

Pharmaceuticals and supplements that enter into food animals

Which career(s) require a state and national board exam as part of their certification?

veterinarian, veterinary technician

Which is an example of good body language?

Keeping your hands out of your pockets

An IACUC should consist of at least:

one vet, one scientist, one non scientist, one non employee

can help detect and prevent disease in an animal

The front desk is really important because:

they are well versed in proper communication with clientele, are the first thing customers see, are experts in proper customer service, they are the last place that customers interact

Front desk personnel are tasked with:

communicating in a positive and confident manner, copying, faxing, and emailing docs, keeping the reception area clean, scheduling apts at the correct time and with the correct Dr

Verbal skills include:

using proper tone, acknowledging what the client said, avoiding words such as "um" and "like", using terms that are easy to understand

studbud

Duplicate of NAVTA Study Guide 2: Communication and Client Relations

77 termsStudBud Administration

Communication/Education/Professional Conduct

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Questions 77

Answers

1
What is the purpose of the Veterinary Practice Act?
enforce veterinary rules for staff
regulate pharmaceuticals
enforce veterinary rules for pet owners
state regulations for all veterinary professionals
2
Veterinary technicians are a lot like:
veterinary nurses
veterinary assistants
office managers
none of these
3
A lack of emotion on a client's part after the loss of the animal
does not necessarily mean they do not care
all of these
probably means they did not view their pet as a child
always means they are cold and uncaring
4
The VA ensures the vet and vet tech can:
prescribe medications
clean the floor
complete their tasks efficiently
clean a cage
5
A vet is expected to provide ____ during emergency situations.
full service treatment covered out of his/her pocket
nothing
a simple hello and nothing else
minimal essential care
6
Some vets work in medical schools where they are involved in study of dz. This is known as:
comparative medicine
interspecies medicine
lab animal medicine
intraspecies medicine
7
Veterinarians that are studying advanced clinical or surgical medicine in a hospital are:
interns and residents
externs and residents
kennel assistants
volunteers
8
The ___ tx of animals is to tx them in a way that causes the least amount of harm
abusive
humane
human
inhumane
9
A veterinarian is a person that has earned which degree?
PhD
DVM or VMD
DDS
MBA
10
Which should do this with regards to the human-animal bond?
understand, reconstruct and interfere
encourage, critique and judge
respect, tolerate and undermine
understand, respect and encourage
11
A vet that has not examined your pet in person is _______
allowed to diagnose and treat the patient
not allowed to diagnose the pet's condition or prescribe tx
allowed to diagnose, but not treat the patient
able to prognose the final outcome of treatment
12
What is the first stage of grief?
anger
bargaining
denial
acceptance
13
A vet with a DVM/MPH degree is:
able to treat animals and people
a diplomat of a college
likely going to work in a public health related field
a specialist in cardiology
14
It is important to understand each position in the hospital to:
anticipate material prep and work to be done
diagnose disease
place a catheter if the tech is busy
step in and perform surgery
15
Which is the basic expectations of all employees?
ability to work with others
all of these
follow directions
adhere to policies and procedures
16
POMR stands for Problem-Oriented Medical Record
True
False
17
Who sets the standards for veterinary medical ethics?
AAHA
AVMA
PETA
ASPCA
18
A graduate of a 4 year AVMA vet technology program that graduates with a bachelors degree is a:
veterinarian
veterinary assistant
veterinary technician
veterinary technologist
19
A graduate of a 2-3 year AVMA accredited program in veterinary technology is a:
veterinary technician
veterinarian
veterinary technologist
veterinary assistant
20
A diplomate is a:
professor
board-certified specialist
researcher
general practicioner
21
A valid VCPR cannot occur without the vet ____ examining the animal.
virtually
telephonically
telepathically
physically
22
Liability means:
legally not responsible
legally responsible
a failure to perform what is necessary
lying
23
What does the FDA regulate?
veterinary practices for the nation
Pharmaceuticals and supplements that enter into food animals
controlled drugs
animal welfare
24
A medical practitioner trained and licensed to diagnose and treat animals is known as a:
physician
nurse
veterinarian
veterinary technician
25
Which career(s) require a state and national board exam as part of their certification?
veterinarian
veterinary assistant
office manager
veterinary technician
26
Team members that are tasked with feeding, walking, and cleaning boarding facilities are:
residents
maintenance personnel
kennel assistants
janitors
27
Individuals that maintain proper hygiene of animals are called:
shelter volunteers
externs
kennel assistants
groomers
28
Which legal document would specify rules and regs for vets and techs?
statutory law
veterinary practice act
AVMA
government law
29
Which is the customer in the veterinary hospital?
the patient
the veterinary team
the client
all of these
30
Which is an example of good body language?
Clenching your jaw
Keeping your hands out of your pockets
Looking away all of the time
Crossing your arms
31
Science of protecting community health by preventing dz, through education, and controlling dz
veterinary health
community health
public health
zoonotic health
32
Having the ability to understand another person's feelings is called:
kindness
empathy
patience
tact
33
A vet with a DVM/PhD is someone who
is trying to become a human doctor
is seeking to go into research
spent less time in school than someone with a DVM
none of these
34
An IACUC should consist of at least:
one vet, one scientist, one human dr, and a lawyer
one vet, one scientist, on non scientist, one human dr
one vet, one human dr, one non-scientist, and a non employee
one vet, one scientist, one non scientist, one non employee
35
The clinic you work in has one vet on staff,Rebecca Clause. How should you address her?
Dr Becca
Dr Clause
Clause
Rebecca
36
When choosing appearance which must be considered?
ability to move effectively
patient and personal safety
all of these
potential for disease transmission
37
Vet that provides guidance & leadership to medical staff to ensure the highest quality of care
medical director
hospital administrator
office manager
hospital manager
38
What is a carcinogen?
A dermatitis causing agent
An asthma causing agent
A zoological agent
A cancer causing agent
39
An oncologist is a doctor that specializes in:
arthritis
heart problems
neurological issues
cancer
40
Which is an example of bad body language?
Looking at the person speaking
Smiling when appropriate
Looking at your watch
Nodding
41
Exhaustion from long term stress can lead to an uncaring attitude towards patient care
burnout
none of these
Caregiver eustress
burnin
42
Stage of grief where a person wants to help in a situation for giving something in return
bargaining
depression
acceptance
anger
43
Groomers
only make animals look pretty
can help detect and prevent disease in an animal
are trained to treat animals
are good at diagnosing lumps by looking at them
44
These are rules and principals that govern proper conduct:
Dos and Don'ts
Rules
VA instructor rules
Ethics
45
The front desk is really important because:
they are well versed in proper communication with clientele
are the first thing customers see
are experts in proper customer service
they are the last place that customers interact
46
One of the most important aspects of professional conduct is punctuality, or:
Compassion
Courtesy
Timeliness
Punctuation
47
Purposeful harm to an animal, or the failure to take care of an animal properly
animal welfare
animal rights
animal abuse
humane animal treatment
48
The AWA, from which the IACUC derives legal authority, is the:
animal wrights act
american welfare association
animal welfare act
american welfare act
49
Front desk personnel are tasked with:
communicating in a positive and confident manner
copying, faxing, and emailing docs
keeping the reception area clean
scheduling apts at the correct time and with the correct Dr
50
Verbal skills include:
using proper tone
acknowledging what the client said
avoiding words such as "um" and "like"
using terms that are easy to understand
51
What does the DEA regulate?
pharmaceuticals and supplements that enter into food animals
controlled pharmaceuticals
animal welfare
national veterinary compliance
52
Protection of animals from inhumane treatment and neglect is known as:
biomedical warfare
animal rights
animal welfare
veterinary welfare
53
The first and most important responsibility in veterinary medicine is:
avoiding slander
practicing below the standards of care
giving copies of medical records to clients
putting the needs of the pt 1st to relieve suffering & pain
54
Veterinary nurses are not allowed to:
act as an anesthetist
administer treatment under the supervision of a Dr
diagnose
educate clients
55
Which is needed before we do anything for the pet?
technician-veterinarian-client relationship
technician-veterinarian-assistant relationship
veterinarian-patient-technician relationship
veterinarian-client- patient relationship
56
If a veterinary staff member is under direct supervision, that means:
the veterinarian is in the hospital with them
the veterinarian is available by phone
the veterinarian is watching over their shoulder
the veterinarian is in the same room as them
57
Attitude and behavior are important to be successful. Your attitude can have an affect on:
yourself
co-workers
client and patients
all of these
58
Person that is responsible for direct oversight of the receptionist is the:
office manager
medical director
hospital administrator
practice manager
59
What is the front desk?
area at the back of the hospital near the treatment rooms
reception area where doctors work
desk where the receptionists work
desk outside the front of the hospital
60
It is important to maintain the medical record by:
not entering your tasks
making prompt entries in pencil
making prompt entries in ink
making incomplete entries
61
A kennel worker just let a dog get loose, and it was HBC. Who's legally liable for that action?
the hospital owner
veterinarian
driver of the car
kennel worker
62
This is a method of nonverbal communication using physical behavior.
visual communication
auditory communication
body language
written communication
63
This person usually has a grad degree in business & is responsible for leading vets and staff
hospital administrator
veterinary nurse
receptionist
office manager
64
After a client stops speaking it's important that you:
Repeat, word for word, everything they just said
Ignore anything they said that sounds sad or angry
Briefly acknowledge what they said
Leave the room without saying anything
65
Front desk staff should never:
diagnose
provide a medical prognosis
treat
prescribe medication
66
What does IACUC stand for?
institutional animal care and use compliance
institutional animal care and utility committee
institutional animal compliance and use committee
institutional animal care and use committee
67
Doing and saying the right thing at the right time is known as:
courtesy
kindness
empathy
tact
68
The art and science of providing medical support to veterinarians and patient is called:
veterinary assisting
veterinary technology
veterinary medicine
veterinary technicianry
69
Where is veterinary medicine in need?
universities
corporations
private practice
government agencies
70
In some states, it is not only an ethical obligation, but a legal obligation to report:
animal abuse
animals that are verbally chastised by their owners
the humane treatment of animals
owners forgetting to come in for an appointment
71
What is the last stage of grief?
bargaining
denial
acceptance
anger
72
When hiring a person, which of these questions would be appropriate to ask?
what is your religion
what qualities and skills would you bring to our clinic
do you have children
all of these answers are correct
73
The business manager does NOT do this:
pay bills
order equipement
schedule employees
perform surgery
74
This is a team member that helps to assist vets and vet techs with their roles in the clinic.
veterinary nurse
receptionist
hospital manager
veterinary assistant
75
Which of these should you never do in a workplace?
Publically berate your coworkers
Gossip
Publically (especially online) berate your employer
Spread rumors
76
Professionalism does NOT include:
loss of temper
professional grooming
professional language
professional appearance
77
To avoid a lawsuit, it's important all members of the vet facility ensure that:
all clients sign an estimate form
all drugs are locked in the drug cabinet
all clients sign a consent form
all conversations, phone calls, tx, etc. are documented

Duplicate of NAVTA Study Guide 2: Communication and Client Relations Flashcards | StudBud