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HRGB Final Review 2 Flashcards | StudBud
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HRGB Final Review 2
HRGB Final Review 2
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#HRGBFinal
Flashcards
36 cards
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Questions
36
Answers
1
What type of business needs EPLI coverage?
any business with employees
small businesses with 1-49 employees
large business with 50+ employees
2
What does ACORN stand for?
Acknowledge, clarify, overcome, regain, next steps
Answer, correct, open up, regain, next steps
Accurate, clarify, object, rephrase, negotiate
Approval, correct, object, repeat, negotiate
3
There are _______ report sub-categories to search from in WebORS.
4
6
7
5
4
Workers’ Comp Payment Services works with the ER's carrier providing payroll information for:
all of the above
audits
renewals
policy changes
5
Who is responsible for processing a health & benefits enrollment form for a new employee?
agency account manager
new client specialist
service specialist
adds, terms, and changes specialist
6
What is the main WebORS screen?
Paychex Reports
WebORS Search
Report Type Selection
Report Criteria
7
What are the MMS Distinguishers?
Customized report writing
All of the above
50 or more clients
Total compensation statements
8
Under federal compliance, what is the minimum grace period for making COBRA payments?
60 days
0 days
45 days
30 days
9
As an HRG, who might your internal HR Service team partners be?
Regional Trainers
Area Manager
Other HRGs
All of the above
10
How long does someone have to report to Paychex a disability in order to get a COBRA extension?
10 days
60 days
14 days
45 days
11
There are strict requirements for recordkeeping with it comes to OSHA safety.
False
True
12
Which HR360 tool allows you to select the states ER's do business in to filter necessary info?
custom job description tool
salary benchmarking tool
state law notifications
multi-state law comparison tool
13
True or False: Within Paychex Flex HR Online (HRO), the client is able to create job titles.
True
False
14
What four Paychex payroll platforms will you encounter as an HRG?
HRIS.net, Core Advanced, Paychex Preview, NCS
Paychex Preview, Paychex, Flex, Advantage, Core Advanced
HRIS, PRS, ADP, and Advantage
Paychex Preview, Core Advanced, Paychex Core Flex, Advantage
15
Roles and responsibilities of the HR Generalist regarding safety and loss control include:
all of the above
contacting the Safety Rep for the client
reporting potential safety issues to the Safety Rep
notifying the Safety Rep of significant headcount changes
16
Which of the following are signals of client concern and a potential to leave Paychex?
Requests company paperwork
Direct or indirect communication
All of the above
Silent treatment, disengagement
17
In HR Online, what tool can be used to track an employee’s performance during a review period?
Performance Log
Training Curriculum
Audit Report
Custom Reporting
18
Which would you
not
include in a JD?
job title, objective, and purpose statement
list of individual tasks to be performed
skills and qualifications required for the position
starting salary
19
What does granting user access to Paychex Flex entail?
Completing the onboarding process for a new hire
Enabling the ability to assign employees a pay grade
Customizing access within Paychex Flex for Human Resources
The ability to terminate an employee
20
In WebORS you can view payroll journals, quarterly reports, and cash requirements.
True
False
21
The purpose of a job description (JD) is to:
outline the essential and non-essential job functions
All of the above
identify main duties, responsibilities, and qualifications
22
What is HR360?
The HRG Resource Center
An HRG manual
An online HR support tool
23
Who loads employee insurance deductions in payroll when a client adds Health & Benefits?
new client specialist
agency account manager
service specialist
adds, terms, changes specialist
24
There is a ____ feed between Paychex Flex HR Online, People, Company, and Payroll.
one-way
no
bi-directional
25
Which of the following resources are listed in the Internet Resources training?
HR360
Ask JAN
All of the above
DOL
26
Aa participant elects COBRA, how long does he have to make his initial payment?
45 days from election
60 days from termination date
30 days from termination date
0 days
27
On the Paychex product operations side, who are your partners?
Safety Representative
Payroll Specialist or Client Service Representative
All of the above
Agency Account Manager
28
The best way to build trust with your clients is to:
none of the above
communicate only when the client contacts you first
reach out to the client only at renewal time
communicate regularly and send monthly look-back newsletters
29
The purpose of HR360 is to find information on
various HR Apps and tools
all of the above
training videos
state laws
30
What is WebORS?
An online platform that allows you to manage your documents
A learning management system
A payroll platform
An online platform that allows created client data reports
31
How long does Paychex have to send out COBRA paperwork once notified of a qualifying event?
7 days
15 days
10 days
14 days
32
In general, the safety territories align with those of the Paychex HR Solutions organization.
True
False
33
A client says they don’t need any additional products or services, how should you respond?
Thank them for their business and drop the subject
Disregard the client
Empathize, respond, regain commitment
Ask what you should do differently
34
What does OSHA stand for?
Organizational Safety and Health Administration
Organizational Security and Health Act
Occupational Safety and Health Administration
Occupational Safety and Health Act
35
The custom HR360 JD and the Paychex custom JD process can be used for the same client.
True
False
36
When it comes to small-market clients, there are ________ types of payroll clients.
3
5
4
2
