116 week 3

What is the first step in marketing

The office manager is v responsible for making sure that employees adhere to office policies and procedures

employees dealing with race and gender issues

All staff Membe should be encouraged to participate in professional organizations and complete continuing education unit

what is used to help maintain practice on task

when the effort is made to create/ make an attitude change about the office:

The most important part of the website is the graphics

An effective source to find employees is:

when you are a new employee you will have a:

what should be done before scheduling an interview

External materialistic motivation

apt navigator are healthcare providers so they can offer advise and perscribe meds. They are used to help

A facility with ___ or more employees should delegate a supervisor or office manager

Burnout is defined as long term exhaustion due to:

The best time to terminate an employee is at the beginning of the dsy

Employee morale is not an important consideration when management decisions are made

What is true about employees and employers becoming close friends

Long term internal motivation

this is used to let patient be directed to another page

Medical assistants should not be expected to provide good customer service along with their other duties

Office management problems are eliminated by:

The more difficult duties the office manager can perform the more valuable he or she is to the physician

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting

what is the best way to increase the number of pts.

empolyees of the office should participate in marketing/advertising because

A URL is a web address

what allows you to have advantages over other competitors:

Variables affecting responsibilities

MA can play a role in practicing branding by

in order for search engine to pick up site key words need to be entered. Office should update the pictuyres of key words

The four p's do not include

what can not be accessed on the webportal

occupation and safety health act does:

Management problems can often be avoided by careful definition of the areas of responsibility for each staff

What is the key component to developing successful employees

legal question:

what behaviors in the workplace are means for immediate termination:

Incentives give the employee reasons to perform over and above the level expected of them

Working together in a close knit group is called

the most benefitial/ popular way of advertising

The biggest issue is friction among workers. Defining responsibility will help prevent discrepancies among staff

Staff meetings are not a good time to brainstorm about target market

an unlawful preemployment question

Interviews should be conducted when no one is in the office

without growth in a business; the business will

The employees withholding allowance certificate form ie is w-4

What should be used to help employees to preform over/above expectations

What makes a team member an effective member

Continuous staff development and training are crucial parts of managing a successful medical practice

accquaint the new employees with the: