An individual who has been identified as a potential client

Which statement best describes the second stage of the sales process?

Communicating solutions for the customer's needs

What's the best way to get noticed by hiring manager for Drew (NASM-CPT) who submitted application through PT website

Wear a suit & tie to give resume to hiring manager, in person application

What has become an effective way to deliver customized exercise solutions to clients based on their individual needs?

Offering online coaching programs

What statement best describes a nonprofit health club?

Uses revenue to cover operation costs, improve facilities, community-based

Technique to help predict how much work is needed to meet revenue goal

When working in a health club, what piece of equipment would it be essential to know the location of?

The AED, in the PT needs to perform CPR on a health club member

Dan (NASM CPT) had a successful interview with manager at studio. What is his best action plan moving to next phase

Handwritten thank you note to manager for job interview opportunity

Why it's important for professionals to pay attention to their personal grooming when working in a fitness facility?

Professional appearance's can ensure clients treat PT's as professionals

How can fitness professionals earn CEUs?

Attending fitness industry conferences

What statement best describes a mid-market health club?

Low-cost, high-end locker rooms, snack, supplement sales in the price

How are open-ended questions best used during the sales process?

Identifies the customer's desires, fears, needs, wants

What option would be best for Eli,recently retired military veteran/NASM-CPT cert,to access clients in all locations?

Conducting online coaching and personal training

Before working with a client, what is most important priority when starting an independent personal training business?

Purchasing liability insurance and appropriate business licenses

Which statement best describes the final stage of the sales process?

Make sale by asking for financial commitment to solve the customer's needs

For a Certified Personal Trainer, what would provide the most time-efficient option for increasing income potential?

Learning how to lead group training programs

What is the purpose of a professional personal training certifications?

To ensure candidates can demo the ability to perform tasks required for job

What is the most effective way to learn about a large health club company before an interview with a hiring manager?

Reviewing company website/social media to learn programs/services offered

What statement best describes a low-cost health club?

Low-price membership with amenities other than access to exercise equipment

Which option best indicates the primary difference between working as an independent contractor and an employee?

Independent, pay their own taxes, employees taxes withheld by employer

Which would be the best for increasing Kim's (used to be copywriter, now NASM CPT at fitness studio) earning potential?

Marketing her services as a writer to create blogs/social media posts

Which previous experience would Ari want to be sure to discuss when interviewing for a studio to show qualities of CPT?

Repeatedly recognized as top salesperson at clothing store she's worked at

Karim (NASM CPT) just retired from professional football, beginning career in industry. Best way to promote experience

Athlete create USP allowing club members to exercise with former athlete

Sarah (NASM CPT, no formal experience) is asked how much she can contribute as PT in the field. What's a good response?

Worked in busy daycare, Good at multitasking, Good for demand of busy floor

What statement best describes a premium health club?

Multiple group-fitness studios options, selection of high-end amenities

What most correctly identifies the purpose of a resume?

Present their job skills to a potential employer

What is Jay's (NASM CPT) most important step before starting a job as an independent contractor at a popular health club

Purchasing liability insurance to protect his personal assets

What is the most appropriate way to conclude a sales presentation with a potential client?

Asking for the sale and scheduling the first session

What would indicate the primary difference between working as an independent contractor and working as an employee?

Independent,pays their own taxes,employees taxes withheld by employer

What is an important step after conducting an interview with a potential employer?

Sending a handwritten thank-you letter or an email

What statement best describes the main benefit for establishing a brand identity?

A brand identity establishes a top-of-mind presence

What is something that allows a fitness professional to stand out from others in featuring their services?

Unique selling proposition (USP)

Why is continued education required for NASM Certified Personal Trainers?

To stay current on the latest understandings & findings in the industry

Sam earned her NASM CPT certs & has been hired at a club. What quality would help her the most to attract clients?

Providing accountability, support, feedback and guidance, and results

If Dee's primary goal's to learn a stable income/help clients reach their fitness goals, which would be the best option?

Working for a premium health club company

Bridget's (NASM CPT)looking for ways to satisfy her CEU requirement. What will fulfill this requirement?

Completing NASM specialization 1.9 CEUs, CPR/AED course 0.1 CEUs

What has the modern personal trainer has evolved to a professional responsible for producing which of the following?

Improving overall health and movement quality for their clients

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Questions 50

Answers

1
How many pages are most appropriate for a resume?
1-2 pages
2-3 pages
3-4 pages
1 page only
2
How many CEUs does the mandatory CPR/AED certification provide for renewal of the NASM-CPT credential?
1
0.5
0.2
0.1
3
What is a prospect?
A method of creating a service identified by specific characteristics
An individual who has been identified as a potential client
A potential career advancement opportunity
Technique that helps predict how much work is needed to meet revenue goal
4
Which statement best describes the second stage of the sales process?
Discussing discounts on various personal training packages
Communicating solutions for the customer's needs
Communicating the negative side effects of a sedentary lifestyle
Discussing the customer's budget
5
What's the best way to get noticed by hiring manager for Drew (NASM-CPT) who submitted application through PT website
Wear a suit & tie to give resume to hiring manager, in person application
Call health club, ask to speak to hiring manager, he's perfect for the job
Showing up in workout clothes, he's an applicant, asking for free workout
Posting workout videos, tagging heath club and hiring managers
6
What has become an effective way to deliver customized exercise solutions to clients based on their individual needs?
Creating exercise programs to heal injured body parts
Offering online coaching programs
Teaching group fitness workouts
Offering customized meal plans for each client
7
What statement best describes a nonprofit health club?
Complimentary memberships and free child services for low income families
Extra fitness studios, towels, hygiene products, cafes, pools, childcare
Low-price membership, few amenities
Uses revenue to cover operation costs, improve facilities, community-based
8
What is forecasting?
Rapport-building, professionals walk around gym not overtly presenting sale
Two understand others' ideas, respect for one another, communicate well
Learning system about needs of client to identify/present # of solutions
Technique to help predict how much work is needed to meet revenue goal
9
When working in a health club, what piece of equipment would it be essential to know the location of?
Rags and cleaning supplies
Vaccuum cleaner, in case a PT has to clean during the shift
The AED, in the PT needs to perform CPR on a health club member
The remote control for the TV's or sound system
10
Dan (NASM CPT) had a successful interview with manager at studio. What is his best action plan moving to next phase
Calling the manager to ask when the first day of work will be scheduled
Posting a video on social media showing him working out at the health club
Handwritten thank you note to manager for job interview opportunity
Sending a text to the manager saying, "Thanks for your time"
11
Why it's important for professionals to pay attention to their personal grooming when working in a fitness facility?
Professional appearance's can ensure clients treat PT's as professionals
Will make it easier to make friends while working
Critical for creating engaging social media posts
Can help PT's appear more in shape, is important for attracting clients
12
How many CEC units that a NASM Certified Personal Trainer needs to complete in a 2-year cycle to renew the certification
1.5
4.5
2
3
13
How can fitness professionals earn CEUs?
Attending fitness industry conferences
Reading scholarly research journals
Accumulate hours training clients either independently or in a health club
Reading exercise-science textbooks
14
What statement best describes a mid-market health club?
Locker rooms, snack, supplement sales, & group fitness included in price
Low-cost, high-end locker rooms, snack, supplement sales in the price
Low-price membership, few amenities
Uses revenue from fitness programs and memberships to cover operation costs
15
What job would be most appropriate for Mac (NASM CPT, Personal Trainer for almost 3 year, positive evaluations)
General manager
Group fitness manager
Area fitness manager
Fitness manager
16
How are open-ended questions best used during the sales process?
Helps PT learn if customers's workout schedule fit with PT's availability
Identifies the customer's desires, fears, needs, wants
Simple yes or no answer. Require critical thinking
Help a PT learn about a customer's family medical history
17
What option would be best for Eli,recently retired military veteran/NASM-CPT cert,to access clients in all locations?
Conducting online coaching and personal training
Working as an in-home independent personal trainer
Hosting boot camps in a local park
Working in a non-profit facility
18
In a SWOT analysis, which of the following would be an example of a strength?
Competition from other health clubs/training studios in the immediate area
Needing to learn more about marketing and sales
Having the NASM-CPT credential
Taking workshop to learn more about sales/marketing for professionals
19
How often does a NASM CPT need to renew their certification?
Every 2 years
Every 5 years
Every 3 years
Every year
20
Before working with a client, what is most important priority when starting an independent personal training business?
Purchasing fitness equipment
Purchasing liability insurance and appropriate business licenses
Having consistent names on all social media accounts
Designing a website to advertise personal training services
21
Which statement best describes the final stage of the sales process?
Communicating solutions for the customer's needs
Make sale by asking for financial commitment to solve the customer's needs
Asking for referrals
Identifying a customer's needs
22
Which job from Bob's previous non-fitness industry work experience demos qualities that would be best to apply to PT?
Restaurant server
Driver for a ride-sharing service
Warehouse worker
Nightclub security guard
23
For a Certified Personal Trainer, what would provide the most time-efficient option for increasing income potential?
Learning how to lead group training programs
Become a registered dietitian nutritionist to give nutritional counseling
Pursuing a degree in exercise science
Earning a massage therapy license to be able to offer massage treatments
24
What is the purpose of a professional personal training certifications?
To ensure gyms and health clubs follow rules established by OSHA
To demonstrate an individual is committed to the field of personal training
To ensure candidates can demo the ability to perform tasks required for job
To abide federal guidelines that requires certs for fitness professionals
25
What is the most effective way to learn about a large health club company before an interview with a hiring manager?
Following the most popular instructors from the club on social media
Reviewing company website/social media to learn programs/services offered
Visiting to ask members what they think about their experience at the club
Reading reviews of the company and its programs on rating websites
26
What statement best describes a low-cost health club?
Low-price membership with amenities other than access to exercise equipment
Locker rooms, supplement sales, group fitness included in price
Uses revenue from fitness programs + memberships to cover operational costs
Extra fitness studios, towels, hygiene products, cafes, pools, childcare
27
Which option best indicates the primary difference between working as an independent contractor and an employee?
Employee established hours, independent contractor, specific schedule
Independent, pay their own taxes, employees taxes withheld by employer
28
Which would be the best for increasing Kim's (used to be copywriter, now NASM CPT at fitness studio) earning potential?
Marketing her services as a writer to create blogs/social media posts
College instructor
Becoming a NASM master instructor
College football conditioning coach
29
Which previous experience would Ari want to be sure to discuss when interviewing for a studio to show qualities of CPT?
Mara worked as a camp counselor at a youth sports camp while in college
Maria was a co-captain on state champion volleyball team in high school
Maria placed second in her first bikini competition
Repeatedly recognized as top salesperson at clothing store she's worked at
30
Karim (NASM CPT) just retired from professional football, beginning career in industry. Best way to promote experience
Professional athlete allows him to establish a recognizable brand identity
Athlete create USP allowing club members to exercise with former athlete
Professional athlete builds immediate rapport with clients
Professional athlete gives ability to create an accurate business forecast
31
Sarah (NASM CPT, no formal experience) is asked how much she can contribute as PT in the field. What's a good response?
High school athlete. She was a good athlete so she'll be a good PT
Worked in busy daycare, Good at multitasking, Good for demand of busy floor
Cashier at snack bar. Ability to run a cashier, complete daily cash reports
Trained for figure competitions, so she can help clients train too
32
Technique that helps individual identify their strengths and weaknesses, opportunities to grow, threats to success
Forecasting
Building rapport
A SWOT analysis
A unique selling proposition
33
What statement best describes a premium health club?
Uses revenue from fitness programs and memberships to cover costs
Low price membership, few amenities
Multiple group-fitness studios options, selection of high-end amenities
This statement does not best describe a premium health club
34
What most correctly identifies the purpose of a resume?
Identify athletic accomplishments
To highlight their expertise in a particular field
Present their job skills to a potential employer
Express a personal statement about their passion
35
What is Jay's (NASM CPT) most important step before starting a job as an independent contractor at a popular health club
Designing cute t-shirts with his logo to give away to potential clients
Purchasing social media followers to enhance his profile
Buying new outfits so other members will notice her while he's working out
Purchasing liability insurance to protect his personal assets
36
What is the most appropriate way to conclude a sales presentation with a potential client?
Ask the member for a personal phone number to use to follow up via texting
Agreeing to call the potential client in 2 days to follow up
Asking for the sale and scheduling the first session
Swap social media handles so the trainer and client can follow each other
37
What would indicate the primary difference between working as an independent contractor and working as an employee?
Employee can earn more per hour than an independent contractor
Independent,pays their own taxes,employees taxes withheld by employer
Independent, expect referrals, employee finds clients on gym floor
Employee established hours, independent contractor, specific schedule
38
What is an important step after conducting an interview with a potential employer?
Texting hiring manager to thank them for their time during the interview
Posting on social meda how much fun & cool working at the company would be
Sending a handwritten thank-you letter or an email
Having a parent call to about the interview results
39
What option would be the best chance to provide mentorship to professionals, use managements skills, respond to members
General manager
Fitness manager
Master instructor
Strength and conditioning coach
40
What is the best choice of attire to an interview at a health club?
Jeans and a polo shirt
Brand-new workout clothes
Professional business attire
Business casual
41
What statement best describes the main benefit for establishing a brand identity?
It provides more opportunities for being featured in magazines
Allow professional to design a colorful logo that attracts attention
A brand identity establishes a top-of-mind presence
A brand identity could make it easier to create a social media profile
42
What is something that allows a fitness professional to stand out from others in featuring their services?
Statement of work (SOW)
PERT estimate
Unique selling proposition (USP)
SWOT analysis
43
Why is continued education required for NASM Certified Personal Trainers?
To stay current on the latest understandings & findings in the industry
To elevate professional's status and reputation within fitness community
To promote economic prosperity for fitness industry and certifying org.
To abide federal guidelines that require CEUs for allied health care
44
Sam earned her NASM CPT certs & has been hired at a club. What quality would help her the most to attract clients?
Providing accountability, support, feedback and guidance, and results
Creating social media pages to post client results + hashtag they can use
Offering services as an in-home training to people in her immediate area
Providing custom exercise prescription with added meal plan for each client
45
What term describes the process of building a relationship based on a communication and trust?
Developing a unique selling proposition
Working the floor
Forecasting
Building rapport
46
If Dee's primary goal's to learn a stable income/help clients reach their fitness goals, which would be the best option?
Working for a low-cost health club company
Working for a premium health club company
Creating online coaching programs
Offering in-home training services
47
Bridget's (NASM CPT)looking for ways to satisfy her CEU requirement. What will fulfill this requirement?
Reading textbook on a related fitness topic
Completing approvec CEU course for 0.9 CEUs, CPR/AED for 0.1 CEUS
Attending an 8-hour fitness seminar
Completing NASM specialization 1.9 CEUs, CPR/AED course 0.1 CEUs
48
What has the modern personal trainer has evolved to a professional responsible for producing which of the following?
Help clients get shredded to stand out/gain more followers on social media
Improving overall health and movement quality for their clients
Designing meal plans that can help clients shed unwanted fat
Creating exercise programs to heal injured body parts
49
What marketing strategy is most effective at helping fitness professionals create a recognizable level of service?
Advertising sales and discounts
Providing complimentary water bottles
Creating a brand identity
Offering free t-shirts
50
Which statement best describes the first stage of the sales process?
Promote benefits of personal training for improving health and longevity
Identifying a customer's needs
Discussing pricing options
Asking for referrals

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