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213 Ch 20 wk 4 Quiz study Flashcards | StudBud
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213 Ch 20 wk 4 Quiz study
213 Ch 20 wk 4 Quiz study
20 terms
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Questions
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Answers
1
Which of the following statements is true about electronic banking?
The computer used for banking must be locked up at the end of the day.
Cash flow in the office becomes slower and more difficult.
You will no longer be responsible for recording and depositing checks.
The computer computes the new balance each time you record a check.
2
Which of the following information about a patient should a medical assistant provide to the collection agency?
impression of the patient's ability to pay
date of the last payment or charge on the account
patient's income
patient's educational level
3
Which of the following governs the methods that can be used to collect unpaid debts?
Truth in Lending Act
Fair Credit Reporting Act
Telephone Consumer Protection Act
Fair Debt Collection Practices Act
4
Which of the following would be your
best
response to Mrs. Redding, if her card is 2 months expired?
"Mrs. Redding, this card has expired; would you like to be billed instead?"
"I'm sorry but this card has expired. Do you have another card to use?"
"Mrs. Redding, I can't use this card because it expired two months ago."
"Why are you trying to pay us with an expired credit card?"
5
What are business checks with stubs attached called?
voucher checks
traveler's checks
counter checks
limited checks
6
Which type of checks are preprinted in $10, $20, $50, and $100 denominations?
voucher
traveler's
certified
counter
7
The balance in your practice records is $11,760 and the bank's total is $12,160. What is the
first
thing you should do?
Review each item against your records to find the $400 difference.
Inform the provider that the books do not balance this month.
Adjust the practice records to match the bank's total.
Call the bank and inform them of the error on the statement.
8
Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?
Truth in Lending Act
Telephone Consumer Protection Act
Equal Credit Opportunity Act
Fair Credit Reporting Act
9
When is it appropriate for a medical provider to assess finance charges or late charges on past-due accounts?
only when the patient is notified in advance
after the account has been sent to a collection agency
after the patient has ignored two bills
when the provider feels it is necessary
10
If your medical practice does not have an authorization device for credit card payment, __________.
omit this step completely if you have seen the patient before
ask the patient for verification that the payment will go through
call the credit card company for authorization
insist that the patient pay by cash or check
11
Which type of check is usually used for payroll in the medical office?
cashier's
voucher
counter
limited
12
What should you do if a pt comes in to be treated and denies giving insurance info, stating her relative is the manager?
Check with the provider or office manager.
Write "professional courtesy" on the patient's chart.
Ask to see her identification to prove that she is the provider's daughter.
Send a statement for services to the provider's home address.
13
A type of check that states it is void after a certain time limit is a __________ check.
voucher
limited
cashier's
counter
14
Most appropriate way to determine which parent has consent ability & payment responsibility for a minor child is to __.
assume parent bringing child in has consent ability/payment responsibility
check with the court system to see who was awarded custody
require a letter from one of the parents guaranteeing payment
ask about financial responsibility before making the appoitment
15
A written-contract account is __________.
when the practitioner and pt sign an agreement for payment installments
an account with only one charge
one that is open to charges made occasionally
the total of the outstanding balance on the patient ledger cards
16
When do
most
smaller practices send out their statements?
daily
at the end of the month
whenever the medical assistant has time to prepare the statements
weekly
17
The process of classifying and reviewing past-due accounts from the first date of billing is a(n) __________.
invoice
age analysis
statement
superbill
18
When the office manager or practitioner decides that an account is uncollectable, he or she will __________.
send the account to the state regulator's office
send one last notice to the patient to pay the amount due
adjust the amount due off the account
send the account to a collection agency
19
The part of the accounting process that consists of the systematic recording of business transactions is __________.
bookkeeping
vouching
reconciliation
endorsement
20
Which of the following is a diplomatic way to ask a patient for payment?
"That will be $74. What is your check number?"
"We need a $74 payment by cash, check, or credit card."
"For today's visit, the total charge is $74. How would you like to pay?"
"I need $74 for today's visit."
