Bus Mgt Chapter 3

Managers should ignore the personal problems of employees, because they will not affect the employee's work

All leaders tend to share several common characteristics

A democratic leader

Employee assistance programs

Managers allow employees a great deal of control over their own work if the managers believe that employees

Which is an example of a hard skill?

Most people who work at a job for any length of time are not totally satisfied or dissatisfied with their jobs

In the past, managers had little authority over the employees in a business

Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess

The type of leader who is usually most efficient is

Managers who believe employees are lazy and work only because they get paid will provide close supervision and control

Any manager who is able to get employees to do what he or she wants is a leader

Employers usually look for hard skills instead of soft skills when hiring young employees

Not every manager is currently an effective leader, but leadership skills can be developed

When mgrs increase employees' salaries when they meet the goals established for them, what type of power are they using?

Two managers who possess the same leadership qualities will probably respond to a specific situation in

Since employees are aware of work rules, any violation should result in termination

Effective leaders are born with the necessary skills, the skills cannot be learned

Which of the following is not an effective practice in enforcing work rules?

Work rules are created in order to maintain an effective work environment

The type of power that results from the manager's knowledge and skills is

A manager who knows about industry trends, competition, and new technology is likely to influence behavior through

What types of power are granted to managers by employees because the employees determine the managers are worthy of it?

Managers usually find greater employee respect and support for work rules when

Relationships are important for managers, because they are responsible for getting work done through others

Which of the following would be a member of a professional network?

Managers can actually influence whether employees like or dislike their work

Both expert and identity power are related to effective leadership characteristics

A type of power often invested in experienced or well-liked employees is

The manager who understands the needs of employees will be a better manager

Which of the following statements about leadership is true?

Power is the ability to control behavior

Which management style would work best with employees who have their own specialized jobs and are expert at them?

Leaders can be effective without good human relations skills

An important duty of a manager is to encourage employees to do their best work to make the business successful

A manager who realizes that each employee has different background, attitudes, skills, and needs is demonstrating

Managers should make job assignments based on seniority not matching the job to the needs and interests of employee

If some employees do not seem to enjoy their work, a manager can

Managers are the only people in an organization who need leadership skills

Leaders have ambition and persistence in reaching goals. They are self-starters. This leadership trait is called