Unit 2 exam

Client compliance is the # or % of clients who accept recommendations made by the team.

GAP Analyses helps us

Marketing without thought

Transferable skills are skills that have been gathered through various jobs, hobbies, sports, or experiences.

The largest expense to a budget

What needs to be done if a client want to see their pet after death?

Compassion fatigue only happens with

Burnout can happen in any industry.

when you call about an outstanding debt you need to verify the client, who your with, and offer a payment plan

It would not be a wrong decision if you chose euthanasia is what we tell people who are asking if they should.

Career planning is an ongoing process

Personal skills are positive attitude, adjust to team environments, strong work ethic

Resumes layout

what makes a practice unique?

unintentional marketing is poor signage or parking lot debris

How many years in advance should strategic plans be made?

When should your MVV's be

SWOT

Successful interviews:

The average person changes jobs every

4 Stages of strategic planning

Marketing skills can start with a benign conversation,

what information do we collect when paid with a check?

What percentage of people who seek treatment for depression are successful or successfully treated.

The most important part of a message is non verbal ( body language)

Successful interviews include

Copies of blood work is internal marketing

Types of client education

Fair Debt Collection Act

Personal skills are your attitude, work ethic, and ability to adjust to team enviornments.

Premium is the amount you pay monthly or annually

Burnout is

You should start your retirement plan when?

Marketing skills can start with a benign conversation

Transferable skills are gathered through various jobs, hobbies, sports, or experiences.

Two things needed to experience compassion fatigue

what the 4 stages of the business cycle

5 steps of Greif

Managing CF and Burnout

Make difficult subjects easier to talk about

pet insurance

Consent forms should always be signed before euthanasia

STS is secondary traumatic stress

What do we do when get in to decline

Compassion fatigue peeks during

Folded arms likely means the person is non-receptive to the information they are being told

A deductible is an amount the owner must pay before the insurance will pay.

Owning a pet lowers blood pressure, tension, stress, and over protection

If a client was to walk in and say that life isn't worth living without their pet what stage of grief are they in?

What should we do when a client wants us to hold a check for payment

External marketing is

Accounts receivable is defined as the money owed to a veterinary practice

what is part of the formulation stage of strategic planning

Learning organization is characterized by

A wellness plan promotes preventative care

You should start a retirement plan as soon as possible

5% is lost annually to employee theft