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103E Professional Development Flashcards | StudBud
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103E Professional Development
103E Professional Development
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Lesson Challenge questions from sections 103E.1-3
Flashcards
30 cards
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Practice quiz
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Host live
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Questions
30
Answers
1
All of the following examples represent the team approach EXCEPT:
Having common goals
Reaching out to other professionals
Not managing downtime constructively
Sharing knowledge
2
Which of the following descriptions identifies the meaning of clientele?
persons who have never visited the salon and are not likely to visit
persons who live out of the area & visit the salon only once in five years
persons who make habitual use of the services of another person
persons who do not prebook appointments following the first visit
3
Details of a short term goal might include all of the following examples EXCEPT:
Own your own salon/spa in 5 years
Save $3,000 for education
Get a job at XYZ spa
Create a social media plan
4
Which of the following concepts involves convincing new clients into return clients?
client retention
target market
client factor
client profile
5
Setting what type of SMART goal will help you avoid procrastination?
Tmely
Measurable
Achievable
Specific
6
Pareto's principle is also called___.
80/20 rule
bottom 80
top 20
20/80 rule
7
A goal you believe can be accomplished represents which of the following SMART goals?
Timely
Realistic
Measurable
Realistic
8
Showing up on time and ready to work is the work principle:
efficiency
dependability
teamwork
initiative
9
What document introduces you and offers a brief summary of why you would like to be employed at a salon/spa?
application
profile
resumé
cover letter
10
Tracking your progress is accomplished in which of the SMART goals?
Measurable
Achievable
Specific
Timely
11
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
avoid alternate plans
include alternate plans
consider your budget
be specific
12
During a job interview it is very important to:
tell a lot of stories
stay calm and be yourself
tell the interviewer whatever you think she/he wants to hear
stretch the truth is necessary
13
Of the items listed, which one is NOT considered a benefit
sick day
paid vacation
salary
paid holiday
14
Which of the following statements describes what you should do if you are asked a question that seems discriminatory?
Give a false answer
Remain defiantly silent
Answer the question truthfully
Politely decline to answer
15
A collection of your creative work and documents to show potential clients or employees
Resumé
Cover letter
Application
Portfolio
16
Jane noticed in her appointment book that all available appointments were scheduled on Thursday. This is called..
Target market
Prebook
Full book
Upsell
17
All of the following descriptions apply to an independent salon/spa EXCEPT:
owner(s) make all the decisions in terms of pricing and services
owner(s) make all the decisions in terms of decor
uses a set of business plan provided by a parent company
represents the majority of salon/spas you will probably encounter
18
A brief, written account of personal, educational and professional qualifications and experience is known as a:
Resume
Reference
Portfolio
Cover letter
19
A goal you know you can complete because someone did it before is considered:
Timely
Measurable
Specific
Achievable
20
Which of the statements below represents a specific goal?
I will most likely get a job somewhere close to where I live.
I will very easily get a job.
I will get an entry-level job in a reputable spa after graduation.
I will get a job.
21
Which of the following time periods identifies the consideration for a short term goal?
1 year
3 years
2 years
5 years
22
A client retention strategy that involves clients booking a future appointment before leaving is known as
Pre-booking
Up selling
Balancing
Word of mouth
23
Shelly had a client who was very pleased with her service. She recommended Shelly to a friend this is known as:
Pre book
Referral
Client factor
Upswell
24
Which of the following time periods identifies the consideration for a long range goal?
3 months
6 months
1 year
5 years
25
Relevant client attributes and characteristics combined with the financial value of a client
client market trends
average ticket
client factor
average price
26
Before an interview begins you might be asked to fill out a
Application
Portfolio
Cover letter
Resume
27
The average amount spent on services and retail by a salon/spa client during one visit is known as a
Full book
Client factor
Target marketing
Average ticket
28
The process that gives you access to people and resources within the industry that can provide you with opportunities...
networking
marketing
cont... for career advancement and continuing education is:
client factor
29
Selling additional services to clients beyond what they originally scheduled for a visit is called:
promoting referrals
upselling
client retention
prebooking
30
Passion as a work principle can be described as
getting along with co-workers
not waiting to be told what to do
showing up on time and ready to work
showing that you love what you do
