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Food Service Weeks 1-7 (part 1)
Food Service Weeks 1-7 (part 1)
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Answers
1
What is a system?
designed to increase time to complete a task
designed to have a established arrangement
systems are above subsystems
designed to accomplish an objective
2
a balance sheet is assets, liabilitie, capital or owners’ equity at the end of an accounting period
True
False
3
what are some government agencies that help with regulations?
dept of homeland security
Dept of Health (FDA)
department of agriculture and commerce
CDC
4
what tools for data collection are used?
internal reviews and outside opinions
check sheets and control charts
bar graphs and customer reviews
effects analysis and value stream mapping
5
what is the purpose of commercial foodservice?
selling food for profit is the primary activity
selling food for profit is the secondary activity
selling food at a location in general
6
which ratio definition matches
liquidity: ability to pay bills when due
solvency: ability to meet long term obligations
activity: productivity or efficiency
profitability: ability to generate profit
7
what function(s) does the control do?
stored information and provides a historical record of system operations
action or activity used in changing input into output
transforming the input and achievement of the system's goal
proper resource use, functioning legally, and provides standard for evals
8
What is one of the functions that the control performs?
effective and efficient in accomplishing objectives
control affects output
provides a baseline
functions without legal and regulatory constraints
9
what is an example of liquidity ratios?
acid-test ratio
current ratio
deby to equity ratio
solvency ratio
10
when did the age discrimination in employment act become law?
1967
1973
1978
1970
11
Quality of meals, customer satisfaction, and financial accountability are also outputs in the foodservice model
False
True
12
top skills for purchasing managers is interpersonal communication, customer focus, decision-making, negotiation,
True
False
13
what is equifinality?
things outside the system that can impact the system operation
limits of a system that set the domain of organizational activity
Same and similar output can be achieved by different inputs
person who creates and assumes risk for a new venture or business
14
what is the fair labor standard act?
forbids discrimination against employees between 40 and 70 years of age
requires payment of minimum wage and overtime pay, restricts child employ
forbids discrimination on the basis of race/color/religion/gender/origin
requires equal pay for equal work regardless of gender
15
when did the fair labor standards act become law?
1967
1963
1964
1938
16
when did the pregnancy discrimination act start?
1938
1978
1986
1963
17
Food production is the process by which products are created
False
True
18
why does orientation happen in the job?
internal and external hiring
to find the best candidate
for organization/team/department to explain how the job works
19
What is the goal of total quality management (TQM)?
to become a dictator in the workplace and have total control
to improve organization performance in response to customer needs and wants
to increase how much effort management puts into quality control
to do whatever you want as long as the quality is good and customer = happy
20
what is the definition of staffing?
ensuring that plans are being followed
function concerned with individual and group behavior
the recruitment, selection, training, and development of people
Organizational objectives and procedures
21
what is money as a unit of measure?
Yen for the European Union
Euro for China
Pesos for China
US dollars for USA
22
what does OSHA stand for?
octopi stay having assumptions
occupational safety and health administration
occupational safety and haven administation
Oh snap, hella ass
23
who has the ability to meet wages?
analysts
employee
government
BOD
24
what are the aspects of menu psychology?
eye gaze, mouth feel, smell, and touch
primacy/recency, eye gaze, font size/style, color/brightness, and spacing
primacy, color, sense of smell, and reading difficulty
spacing/grouping, hard-to-read, hard-to-pronounce food, and size/style
25
what is not an example of wholesalers?
sysco
walmarts
resturants
costco
26
what are some factors that affect menu planning?
food waste, worker satisfaction, socioeconomic
customer satisfaction, socioeconomic, sustainability
customer satisfaction, sociocultural, food habits, sustainability
management decisions, government regulations, sociocultural
27
what are some duties of interpersonal roles?
monitor, disseminator, spokesperson
figurehead, leader, liason
entrepreneur, disturbance handler, resource allocator, negotiator
28
what is the occupational safety and health act?
prohibits discrimination based on citizenship or nationality
specifies workplace safety rules
broadens gender discrimination to include pregnancy or childbirth etc
affirmative action in hiring and accomodation provisions for the handicap
29
what act and date is accurate to the government regulations of unions?
Norris-LaGuardia Act - 1932
Wagner Act (National Labor Relations Act) - 1947
Landrum-Griffin Act - 1959
Taff-Hartley Act - 1935
30
what is required for human skill?
Requires effective communication
ability to understand the organization within the environmental context
specialized knowledge/analytical ability/ expertise in tool/procedure use
31
table d'hote is when items are priced at an individual rate
True
False
32
which two are a component of TQM?
disempowerment of employees
change the people, not the processes
long-term organizational commitment
focus on the customer
33
what are the three types of specification?
vendor, performance, technical
technical, approved brand, performance
customer, approved brand, performance
technical, standard, approved brand
34
What is conceptual skill?
ability to view the organization as a whole
understanding proficiency involving methods or techniques
interpersonal skill working with people and their behaviors
35
Pareto analysis is also known as 80-20 rule
True
False
36
the two types of networks is:
Critical path method (CPM)
return of investment (ROI)
Game processing unit (GPU)
Program evaluation and review technique (PERT)
37
what are the advantage(s) of C corporation ownership?
costly and time consuming
unlimited personal liability
limited ability of owners; ease in transferring ownershop
easy to initiate and discontinue
38
What are types of sensory analysis?
customer vs worker sensory analysis
sense of smell and sense of taste analysis
analytical and affective sensory test
efferent and effective sensory test
39
what is ASQ
armenian silk quanitity
american society for quality
assure self qatar
assume selfish questions
40
ISO 9000 has 9 principles
False
True
41
what definition matches for quantity demand?
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
efficient foodservice operation requires estimated guest # or serving #
42
when did the immigration reform and control act begin?
1964
1986
1938
1963
43
what is adequate disclosure?
once business selects accounting method it can’t be changed
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
moderation in recording transaction and assigning values
44
why is quantity of meals an important output?
all the other outputs influence quantity so its basically the sum
impacts both financial performance and customer satisfaction
the more meals you make the lower cost because of donating
because making too many meals is impossible
45
what is the correct order of the communication process?
send message, decoded, send message, encoded, understanding, feedback
encoded, send message, transmitted, decoded, understanding, feedback
send message, encoded, transmitted, decoded, understanding, feedback
transmitted, decoded, encoded, send message, understanding, feedback
46
what is depreciation?
once business selects accounting method it can‘t be changed
costs of an assets purchase and installation allocated over its life
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
47
what does DMAIC stand for?
define, measure, analyze, improve, control
disciplined, management, assurance, idealize, create
During Mondays, am I crazy?
Don't make anyone include children
48
who has the ability to pay bills?
government
employee
creditors
analysts
49
What is the difference between efficiency and effectiveness?
efficiency is doing things right; effectiveness is doing the right thing
effectiveness is doing things right; efficiency is doing the right thing
efficiency is doing things right; authority is doing the right thing
authority is doing things right; effectiveness is doing the right thing
50
what is one example of outputs in the foodservice systems model?
quantity of meals
labor cost
menu planning
worker satisfaction
51
what is the 80-20 rule?
80% of outcomes come from 20% of the input
20% of outcomes come from 20% of inputs
80% of inputs come from 20% of outputs
80% of outcomes come from 80% of inputs
52
what is the definition of directing?
process of grouping activities, delegating authority to accomplish activity
function concerend with individual and group behavior
organizational objectives and procedures
ensuring that plans are being followed
53
cost benefit is when you compare cost and benefit of possible solutions
False
True
54
Def: new forecast = (judgement factor x last demand) x (1-JF x last forecast)
subjective model
exponential smoothing
casual model
55
how many standard deviations is 6-sigma from the mean
8
5.5
6
7
56
who is concerned with taxes?
owner
BOD
government
manager
57
What definition is correct for just-in-time purchasing?
purchase for immediate consumption
dept in organization authorized to purchase
cash and carry, low prices
specified dept purchases for all depts in organization
58
yield grades are for beef to provide a nationwide uniform method to identify cutability differences among beef carcasses
False
True
59
income statement is net income or profit of a business for the accounting period
False
True
60
what is the definition of controlling?
the recruitment, selection, training, and development of people
ensuring that plans are being followed
organizational objectives and procedures
process of grouping activites, delegating authority to accomplish activity
61
which one is not a stage in decision making?
problem definition
programmed
identification & analysis of solutions
selection of the course of action
62
What definition is correct for warehouse club purchasing?
purchase for immediate consumption
dept in organization authorized to purchase
cash and carry, low prices
specified dept purchases for all depts in organization
63
what is the civil rights act?
forbids discrimination on the basis of race/color/religion/gender/origin
forbids discrimination against employees between 40 and 70 years of age
affirmative action in hiring and accommodation provisions for the handicap
specifies workplace safety rules
64
what is the definition of ASQ?
providing quality despite what the customer may want or need
product or service that is free of defects
pushing out product as quickly as possible with possible defects
characteristics of a product or service is its ability to satisfy needs
65
what conditions should be considered in making decisions?
certainty
risk
staffing
uncertainty
66
What definition is correct for group purchasing?
purchase for immediate consumption
An external organization joining various purchases together for discount
dept in organization authorized to purchase
cash and carry, prices low
67
which decision-making technique matches the definition
linear programming: objective to identify lowest cost/highest profit
simulation: imitating real-life occurrence (model, mathematical, physical)
game theory: relationship of waiting in line and expanding line quantities
AI: creating prompts; reviewing/revising outputs for accuracy
68
what are some duties that the informational roles have?
entrepreneur, disturbance handler, resource allocator, negotiator
monitor, disseminator, spokeperson
figurehead, leader, liaison
69
what tools are used for process analysis
outside review and internal responses
flowcharts, value stream mapping, and failure mode
bar graphs and scatterplots
histograms and scatter grams
70
how many different types of convenience stores are there?
4
9
7
6
71
Static menu is offered every day while single-use menu is when the menu rotates to offer different items
True
False
72
when did the civil rights act become law?
1964
1967
1973
1970
73
what is the difference between efficiency vs effectiveness?
doing the right things vs doing things right
doing things right vs doing the right things
74
what is the difference between proprietorship, partnership, and a corporation?
two or more ppl vs ownership held by stockholders vs single individual
single individual vs two or more people vs ownership help by stockholders
ownership held by stockholders vs single individual vs two or more people
75
The joint commission is an independent, not-for-profit organization that sets standards for/accredits healthcare orgs.
False
True
76
what is the age discrimination in employment?
affirmative action in hiring and accommodation provisions for the handicap
forbids discrimination against employees between 40 and 70 years of age
specifies workplace safety rules
broadens
77
The quantity adjustment is done by converting ingredients to a weight multiplied by the yield factor desired
True
False
78
what is the materiality principle?
costs of an assets purchase and installation allocated over its life
all must be shared that makes a difference in the financials
record revenue and expenses in the accounting period they occur
enough information explained so reader can understand financials
79
what is matching revenues and expenses?
once business selects accounting method it cant be changed
enough information explained so reader can understand financials
costs of an assets purchase and installation allocated over its life
record revenue and expenses in the accounting period they occur
80
authority is delegated from the top level to lower levels of management
False
True
81
what is consistency principle?
all must be shared that makes a difference in the financials
record revenue and expenses in the accounting period they occur
once business selects accounting method it can’t be changed
moderation in recording transaction and assigning values
82
What definition is correct for independent purchasing?
specified dept purchases for all depts in org
dept in org authorized to purchase
cash/carry, low prices
external org joining various purchases together
83
what is the proper flow for the marketing channel?
manufactureres, producers, customers, suppliers, distributors
producers, manufacturers, distributors, suppliers, customers
customers, producers, manufacturers, distributors, suppliers
distributors, producers, manufacturers, supplies, customers
84
what is an example of onsite foodservice?
cruise ships
zoos
sports events
military
85
what is an ability to needed for conceptual skill?
understanding proficiency involving methods or techniques
interpersonal skill working with people and their behaviors
ability to understand the organization within the enviromental context
86
what are the tools used in process improvement?
quality assurance, ISO 9000, and benchmarking
lean method, kaizen and six sigma
benchmarking, cause and process analysis, data collection, and project plan
reengineering, theory of constraints, and quality assurance
87
what type of resources would be included in the human input?
food and supplies
space and equipment
labor and skills
money and time
88
What definition is correct for centralized purchasing?
cash and carry, low prices
external organization joining various purchases together to get a discount
purchase for immediate consumption
specified dept purchases for all depts in organization
89
Def:selling price, number of customers, market availability, and almost anything else that might influence item forecast
subjective model
exponential smoothing
casual model
90
what are the roles for decisional managers?
entrepreneur, distbance handler, resource allocator, negotiator
monitor, disseminator, spokesperson
figurehead, leader, liaison
91
what are the key aspects of accounting?
auditing
cost accounting
managerial accounting
financial accounting
92
what is the advantage/disadvantage of a limited liability company (LLC)
can have multiple owners/higher tax rate then C corporation
avoids double taxation/costly and time consuming to create
ease in transferring/unlimited liability
limited liability/less than 75 stockholders
93
Who ensures the effectiveness of manager running the business?
creditors
manager
owner
BOD
94
who evaluates the budgets?
creditors
employee
manager
analysts
95
what are the five management functions
planning, manage, execute, facilitate, controlling
planning, organizing, staffing, directing, controlling
organizing, managing, controlling, directing, preparing
staffing, charting, ordering, overseeing, managing
96
when did the equal pay act become law?
1963
1967
1970
1964
97
what is an example of moist heat cooking?
blanching, braising, roasting
steaming, pan frying, barbecuing
boiling, simmering, stewing
poaching, baking, broiling
98
what techniques can you do to improve communication?
sensitivity to receiver
symbolic meanings
feedback
repetition
99
what is a big difference between analytical and affective sensory test?
affective is done by a specially trained panel while analytical is consumer
nothing
analytical is done by a specially trained panel while affective is consumer
Analytical is quantitative and affective is qualitative
100
what are some principles of ISO 9000?
customer focus, leadership, involvement, process and systems approach
poor product, poor management, poor service
team member focused, community, no standard
employee-driven, increase profits, expedite service
101
The five aesthetic factors are flavor, texture, consistency, color, and shape
False
True
102
what are the four components of performance appraisal?
objectives, due process, methods, participants
performance, due process, objectives, particpants
objectives, participants, methods, appraisal interviews
checklist, methods, objectives, appraisal interviews
103
what are disadvantage(s) of C corporation ownership type?
mass amounts of liability
increased control
easy to fun
costly and time consuming; double taxation
104
what is the Malcolm Baldrige National Quality Award?
biannual award for quality and performance acheivements
award for nonprofits achievements in quality and performance
award to recognize companies for achievements in quality and performance
presidential medal of honor equivalent for companies
105
Change the processes, focus on the customer, and employee empowerment are all components of total quality management
False
True
106
What is root cause analysis?
focuses on the root of the issue that is causing any given problem
digging up roots and causing mass overturn
letting things get swept under the rug
focuses on the effects of a problem
107
what is technical skill?
understanding proficiency involving methods or techniques
ability to view the organization as a whole
interpersonal skill working with people and their behaviors
108
what are some techniques to assess customer satisfaction?
audits, talking with guests, exit interviews, focus groups
mystery shopping, entrance interviews, talking with workers
not caring, being rude, having below par service
109
how is the concept of balance defined?
informal communication channel in which info is passed from employees
occurrence of future events cannot be predicted
adequate info is available to assure results of decision
managerial adaptation to change enviroment/politics/social/tech changes
110
what type of resources are examples of facilities
information and money
equipment and space
skills and labor
supplies and food
111
what is NOT a type of decision making?
nonprogrammed
programmed
organizational/personal goals
selection of the course of action
112
what is kaizen?
A Korean philosophy that emphasizes daily growth in every aspec
A Japanese philosophy that emphasizes daily growth in every aspect
An American philosophy that emphasizes daily growth in every aspect
A Chinese philosophy that emphasizes daily growth in every aspect
113
the purpose of an ingredient room is designed for measuring ingredients to be transmitted to the various work centers
True
False
114
def: scarce information; use expert opinion (DELPHI) or questionnaires
subjective model
exponential smoothing
casual model
115
what is the purpose of the selection?
to find best candidate
internal and/or external hires
for an oranganization/team/job to sell, coach, or delegate
116
what is the cost principle?
assets equal liabilities plus owner’s equity
recording or valuing assets in money at time of transaction
time of cash inflow/outflow vs when earned and expenses when incurred
business is separate from owners
117
what is six-sigma?
data-driven approach to improve quality by removing defects and their cause
a greek philosophy used to ensure good business standards and practices
something that happens in the 6th year of company growth
a frat
118
What is the purpose of the Wagner Act
federal govt behind employees efforts to organize and bargain collectively
labor racketeering organizations and employers were denying employee rights
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
119
what is the immigration reform and control act?
requires payment of minimum wage and OT pay; requires record keeping
requires equal pay for equal work regardless of gender
forbids discrimination against employees between 40 and 70 years of age
requires employers to verify employees are authorized to work in the US
120
what is financial accounting?
reporting transactions, creating balance sheets & income statements
uses historical and financial data to plan; change plans to meet goals
determing and interpreting costs; control expense in operations
121
what is the pregnancy discrimination
requires payment of minimum wage and overtime pay, restricts child work
requires equal pay for equal work regardless of gender
prohibits discrimination based on citizenship or nationality
broadens gender discrimination to include pregnancy and childbirth
122
what are examples of commercial foodservice locations?
hospitals
colleges and universities
military
zoos and museums
123
what are some actions that interpersonal roles partake in?
focus on effectiveness, aware of industry changes, make decisions abt staff
decision to change, responds to situations, develop contracts
ceremonial duties, responsible for the work of the staff, hiring, training
124
which is one point of Deming's 14-point system for quality?
don't pick suppliers solely based on price
eliminate quotas
create culture of continual improvement
focus on quality not quantitity
125
what is the purpose of onsite foodservice?
selling food for profit
selling food is the primary reason
provides food service as a secondary activity
126
what is the going-concern concept?
the business will continue indefinitely
US dollars for USA
time of cash inflow/outflow vs when earned and expenses when incurred
recording or valuing assets in money at time of transaction
127
what is the equal pay act?
forbids discrimination against employees between 40 and 70 years of age
requires equal pay for equal work regardless of gender
specifies worplace safety rules
forbids discrimination on the basis of race/color/religion/gender/origin
128
who makes sure the financials are accurate?
government
analysts
BOD
owner
129
what is managerial accounting?
determing and interpreting costs; control expenses in operations
reporting transactions, creating balance sheets, and income statements
uses historical and financial data to plan; change plans to meet goals
130
what is the vocational rehabilitation act?
broadens gender discrimination to include pregnancy/childbirth
requires payment of minimum wage and overtime pay, restricts child work
prohibits discrimination based on citizenship or nationality
affirmative action in hiring and accomodation provisions for the handicap
131
what are the 5 steps of lean?
identify, document, improve flow, customer influenced, and perfect
improve flow, customer influenced, identify, perfect, and document
document, perfect, improve flow, customer influenced, and identify
customer influenced, identify, improve flow, document, and perfect
132
what are advantages of sole proprietorship?
least costly form of ownership; easy to initiate and discontinue
personal liability
access to cash may be limited
increased sources if knowledge, ability, and capital
133
what type of skills are required for technical skill?
specialized knowledge/analytical ability/ expertise in tool/procedure use
ability to understand the orf within the enviromental context
requires effective communication
134
what is common-size statements?
relationship with 2 assets
compare results over time or to a benchmark
data presented in %
point at which cost = revenue
135
what are the criteria components of the Malcolm Baldridge Award?
management, employee retention, customer focused, diversity
leadership, strategic planning, customer/market focus, human resource focus
leadership, management, HR focus, business practices, community efforts
market-only focus, management styles, new practices implemented
136
What is the purpose of the Landrum-Griffin Act?
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
federal govt behind employees efforts to organize and bargain collectively
labor racketeering organizations and employers were denying employee rights
137
What is the purpose Taft-Hartley Act?
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
federal govt behind employees efforts to organize and bargain collectively
labor racketeering organizations and employers were denying employee rights
138
what is a reason for joining an union?
management attitude
job security
labor contracts
management w/ compensation
139
a broker does independent sales and contracts with manufacturers and processes to sell to wholesalers and/or operators
True
False
140
what is the advantage/disadvantage of S corporation?
avoids double taxation/general partner has unlimited liability
limited liability of owners/75 or less stockholders
least costly/unlimited personal liability
limited liability of owners/transferability of ownership requries approval
141
what can be a barrier to communication?
ignoring conflicting information
cultural differences
hearing an expected message
linguistics
142
what is a union steward?
organizers who apply for positions in non-unionized companies and when hire
ability to produce accurate results
voluntary or involuntary termination of a job
elected to represent other union members in their relations w/ managers
143
What group decision making method definition is correct?
delphi: panel of experts
interacting: group convenes a single time to share feedback
nominal: problem presented; members write up solution; vote on best
focus: group members discuss/negotiate/build consensus of alt action
144
what are methods of group decision making
focus groups
interacting groups
nominal groups
delphi groups
145
what are outputs of the foodservice system?
marketing accountability
meal quantity and quality
customer and employee disatisfaction
146
what is human skill?
interpersonal skill working with people and their behaviors
an understanding proficiency involving methods or techniques
ability to view the organization as a whole
147
what are a few important factors for production sheet planning?
weather, actual yield, quantity to prepare, the unit, menu item
production date, special instructions/comments, meal, weather
time schedule, menu item, prep quantity, substitutions, actual yield
the unit, production date, meal, customer count, employee assignments
148
what is the business entity concept?
business is separate from owners
US dollars for USA
assets equal liabilities plus owner’s equity
the business will continue indefinitely
149
how many essential steps are there in lean?
4
5
14
6
150
what is the definition of planning?
Function concerned with individual and group behavior
organizational objectives and procedures
the recruitment, selection, training, and development of people
process of grouping activities, delegating authority to accomplish activity
151
which of these definitions are correct?
permeable boundaries: define limits of system and environmental interaction
interdependency: each part affects the performance of its specific part
dynamic equilibrium: sporadic response/adaptation of the internal system
hierarchy: singular system composition, doesn't use subsystems
152
what are 2 examples of inputs in the food service system?
functional and facilities
opinion and culture
human and animal
materials and operational
153
Which is a definition for quality assurance?
disciplined, data-driven approach for improving quality by removing defects
improving customer satisfaction while promoting positive change and culture
procedure that defines and ensures maintenance of standards for a product
focused philosophy for providing leadership, structure, training, etc
154
What are some dry heat cooking methods?
deep fat frying, barbecuing, blanching
pan frying, rotisserie cooking, boiling
oven frying, baking, steaming
broiling, roasting, grilling
155
what type of resources are examples of materials?
space and equipment
labor and skills
utilities and information
food and supplies
156
what does self-operation mean?
an agreement bewtween two or more persons to do or not to do something
rights granted to mark a company's concepts
foodservice operation is managed by a company employee
157
when did the Vocational Rehabilitation act begin?
1938
1978
1986
1973
158
what definition matches for historical records?
forecasting not only is a production function but also for procurement
selecting a forecast model for a foodservice operation can be difficult
efficient foodservice operation requires estimated guest # or serving #
adequate historical record constitute the basis for most forecasting
159
what is more important: flow of resources or basic elements?
basic elements
flow of resources
160
what is trend analysis?
relationships w/ 2 assets
data presented in %
point at which cost = revenue
compare results over time or to a benchmark
161
what is break-even analysis?
point at which cost = revenue
data presented in %
compare results over time or to a benchmark
relationship w 2 assets
162
what is cost accounting?
uses historical and financial data to plan; change plans to meet goals
reporting transactions, creating balance sheets & income statements
determing and interpreting costs; control expense in operations
163
what is greenwash
any resource required to accomplish objectives of the system
inaccurate or misleading information distributed by an orgsanization
parts are blended together into a unified whole
where two systems or subsystems come in contact with each other
164
what is the ISO 9000?
Interior service order that describes how managements should run
a process that is manipulated to cater to each business
a national quality award in the US
related international standards on quality management developed by the ISO
165
what is the purpose of the Norris-LaGuardia Act?
federal govt behind employees efforts to organize and bargain collectively
balance the powers of labor and management
anti-injunction, restricted employers from federal injunctions
forbids yellow-dog contracts, requires workers to state they were not membe
166
state of their investment?
employee
manager
creditors
owner
167
what are disadvantages of partnership business
avoids double taxation of business and owner
easier to attract capital
costly and time consumin
general partner has unlimited liability
168
what is an operating ratio?
ability to meet long term obligations
productivity or efficiency
measures success of operation to generate profit and control expenses
ability to pay bills when due
169
what is the definition of the organizing?
ensuring that plans are being followed
process of grouping activities, delegating authoriy to accomplish activitiy
function concerned with individual and group behavior
the recruitment, selection, training, and development of people
170
what are the impacts of globalization?
technological
economics (tariffs, common markets)
political/legal (subsidies, quotas, alliances)
sociocultural, culture and values of each country
171
interpersonal roles focus on relationships
False
True
172
what category does the menu go under in the expanded systems model?
feedback
control
input
output
173
What is reengineering?
just being an engineer
recreating a process designed for minimal improvement
remaking a product for fun
redesign of a process for dramatic improvement
174
what does GAAP stand for?
Good apple apply pressure
great adams around people
goofy authors articulate papers
generally accepted accounting principles
175
what is a channel of communication?
phone
F2F
zoom
text
176
What is the definition of single use menu?
a make it yourself, build your own menu option for customers to try
menu items are offered every day
menu items offered on a weekly/biweekly/monthly rotational basis
used for special events; planned for foodservice for a particular day/event
177
what are disadvantages of sole proprietorship?
easy to attract capital
costly and time consuming; general partner has unlimited liability
unlimited personal liability; business managament limited to skills/ability
avoids double taxation of owner and business
178
what is the goals of JIT purchasing?
secure a steady flow of raw materials
reduce the inventory amount in the storage and production areas
increase the lead time required for ordering a product
increase the cost of purchased materials
179
what is a ratio analysis?
compare results over time or to a benchmark
relationship with 2 assets
point at which cost = revenue
data presented in %
180
when did the Occupational Safety and Health act start?
1978
1970
1973
1986
181
what is a characterist of an effective performance appraisal system?
due process
standardization
performance expectations
job-related criteria
182
what are some actions taken by decisional roles?
focus on effectiveness, aware of industry changes, make decisions abt staff
ceremonial duties, responsible for the work of the staff, hiring, training
decision to change, handles situations beyond their control
183
what definition matches for production demand?
efficient foodservice operation requires estimated guest # or serving #
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
184
A la carte is when food is priced together and put into a meal/combo
False
True
185
definition: the state of being responsible to oneself, to some organization, or even to the public
efficiency
authority
effectiveness
accountability
186
what is informal purchasing?
required by gov. supported foodservice
price quotations are given and orders made by phone and/or salesperson
spending money with no regard to budget or price
competitive bid that is optional for private foodservice
187
what is cash vs accrual bases?
business is separate from owners
time of cash inflow/outflow vs when earned and expenses when incurred
assets equal liabilities plus owner’s equity
the business will continue indefinitely
188
what is conservatism?
moderation in recording transaction and assigning values
record revenue and expenses in the accounting period they occur
costs of an assets purchase and installation allocated over its life
enough information explained so reader can understand financials
189
what is the structure/function of unions
training programs for local union officers
financial assistance during strikes
union-sponsored pension plans & benefits
labor contracts
190
how is recruitment/sourcing done?
to find the best candidate
for an oranganization/team/job to sell, coach, or delegate
internal/external
191
what definition matches for forecasting models?
efficient foodservice operation requires estimated guest # or serving #
adequate historical record constitute the basis for most forecasting
forecasting not only is a production function but also for procurement
selecting a forecast model for a foodservice operation can be difficult
192
what is the fundamental equation?
recording or valuing assets in money at time of transaction
the business will continue indefinitely
US dollars for USA
assets equal liabilities plus owner’s equity
193
what is the purpose of the manager role?
focus on customer disatisfaction
focus on employee retention
help create the vision
berate employee
194
what are included in management decisions?
food cost, production capability, service type, and food availability
guest reaction, food cost, labor cost, and inventory
food cost, inventory, labor cost
menu type, customer satisfaction, service type, and labor
195
what are the advantage(s) of partnership business type?
owner has total control
avoid double taxation of owner and business
easier to attract capital
limited control for person who starts company
196
Responsibility is the obligation to perform an assigned activity or see that someone else performs it
True
False
197
the three different types of forecasting models are time series, subjective, and casual model
True
False
198
PERT is the longer of the two network paths
True
False
199
what are usually bargaining issues?
management rights
job security
working conditions
economic issues
200
Quality grades relate to the palatable qualities of beef, such as tenderness, while yield grades are for the cut type
True
False
