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Final Assesment Test
Final Assesment Test
94 terms
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Brace Yourselves
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Answers
1
What are the benefits of a fixed process rate? *
Enables the hub management team to run a controlled hub environment
Stagger start times
Consistent flows
All of the above
None of the above
Same loader dispatch
2
What are the two main benefits of the 45/15 Model?
You will be able to shorten the back half of your day
Your frontline supervisors will be better trained
be able to minimize the fires/problems that happen during a sort shift.
All of the above
3
What are the characteristics of an Effective Team?
Decision-making by consensus
Supportive climate
Effective problem solving
Involvement of all team members
Healthy conflict management
Excited, energetic team members
4
Option #3 is secondary or start a new shelf.
False
True
5
What are the five key expectations you will learn in HSTS
Develop
Tyrann
Teach
Mentor
Train
Lead
6
What is a fragmented team?
to move in different directions
Existing or functioning as though broken into separate parts.
The process of creating multiple, unique ideas or solutions
well integrated, unified
7
Defining a System is: Interrelated and Interconnected components that work together to achieve a desired outcome.
True
False
8
What are some of the credible characteristics of a full-time supervisor
Holds others accountable
Demonstrates personal responsibility
Demonstrates integrity
Speaks poorly of others
Not invested in the Team dynamic
Communicates openly and frankly
9
Lock in each shelf on the ____________ ________of the wall
Left Side
Right Side
Up Down
Middle Out
10
What are four signs of non-verbal communication?
eye contact
hand gestures
facial expressions
answering questions
Body Language
speaking loud enough to hear
11
Identify good ways for full-time supervisors to take control of their day and improve their time management skills.
All of the above
Utilize a Daily Action Summary to track results and guide your typical day
Create a personalized Typical Day schedule to follow
Track your tasks and problems; identify and eliminate “time wasters”
12
Place retainer strap in "ready position" Secure the top right fitting in the highest slots on the right side trailer
False
True
13
What are the characteristics of an effective Presort meeting?
The meeting is POSITIVE!
The meeting follows a planned agenda with a regular reporting order
All attendees are prepared
Only discuss Dashboard items
14
When frontline supervisors train and develop their employees, they will produce quality, productive, and safe work
False
True
15
When frontline supervisors properly train and develop their employees it increases the need for direct supervision.
True
False
16
What is the benefit of using the 3 X 5 approach?
To establish credibility amongst your employees
To get them to double shift during Peak season
You can obtain commitment from your employees to change their behavior
You can use the 3 x 5 to build trust and confidence in your employees
17
It's important to take time at the beginning of each day to review your plan and prioritize tasks in order of importance
True
False
18
Smalls sort containerization impacts Net versus Gross volume
False
True
19
The cornerstone package should always be loaded in the right corner against the previous wall
True
False
20
What are the roles of a Full-Time Hub Supervisor?
Trainer / Coach
Mentor/Leader
Problem Solver
Communicator / Facilitator
Planner/Organizer
Business Team Leader
21
To develop a good loader dispatch plan, you need to know a few things:
The flow for each hour into each trailer
Employee’s seniority date
The Best Demonstrated Consistent Performance of the loaders or “BDCP”
All of the above
22
The Cornerstone Training Profile is completed by the Training Team and the Hub Team.
False
True
23
to create awareness, it is important to follow best practices such as:
Misload information review with loaders/pick offs within 15 minutes if sort
All of the above
Daily Feedback to our hub team on all misloads
Misload information posted by area and by destination
24
What is a cohesive team?
existing or functioning as though broken into separate parts
to move in different directions
happens when the different parts of an organization stop working in tandem
well integrated, unified
25
The 3 C’s of the trust model are ___________________, _______________________ and _____________________.
Communication
Credible
Competent
Caring
26
Each week the full-time and frontline supervisors must take time to talk to each new employee:
Document the discussion
Knowing your employees’ interest outside of work can help you motivate them
Discussion is designed to learn more about each person
Discussions can be work- related
27
What is the purpose of the presort?
All that apply
Communicate the days plan
Update your Facebook status
Correct timecards from previous day
Eat lunch with your peers
None apply
28
Frontline supervisor should report to work with enough time to complete all presort tasks before the start of the sort.
True
False
29
__ refers to successfully producing the expected or desired result. It’s the degree to which you achieve your objectives
Efficiency
Effectiveness
30
one of the keys to success for loader dispatch is to implement one belt at a time.
False
True
31
What are the primary reasons Frontline supervisors leave UPS?
Lack of Training by FT Supervisor
All the above
School and work schedule conflicted
To find a full-time job (career-related work)
32
Competent frontline Supervisors need to follow a planned typical day routine to be effective. *
False
True
33
When loading if the next selected package is shorter than the primary shelf you start a new shelf
False
True
34
Three level shelves must be consecutive.
False
True
35
What are the benefits of being staffed?
Hub work areas have constant staffing
Consistency in planning
Feeder Drivers pull on time
Inconsistent work force
36
What are the 5 main points of a PCM?
Introduction
Conclusion
Safety Tip
Get the audiences’ attention – Dynamic Warm-up and Fun Fact
Review/Preview
Body
37
What are the key benefits of active listening?
Demonstrate concern
Helps you to talk over people
All of the above
Building Trust and establish rapport
38
When we properly use the smalls sort, we improve safety in the following ways:
Eliminates loose smalls on trailer floor (Slips/Falls)
When proper bagging methods are followed, eliminates bags over 70 lbs.
All of the above
Can reduce egress issues
39
When does Wrap-up begin?
None of the above
At the start of the sort
When your first employee clocks in
When the last package is sorted to the outbound belts.
40
The Smalls Sort uses standardized training for containerization on the inbound to improve retention of our employees
True
False
41
Keys to success for loader dispatch is, if the sort fixed process rate is changed the loader dispatch must be adjusted.
False
True
42
What tasks do Frontline supervisors think that full-time supervisors should spend their time on?
All of the above
Disciplining employees
Working with them (Training and Coaching)
Communicating performance
43
What are the three Key Goals of HSTS
Understand your role as a full-time supervisor
Achieve performance excellence
Communicate and execute the plan
Develop a Defragmented team
44
What Does ATTACK mean?
Team-up
Awareness
Accountability
Keep them happy
Control
Training
45
What is the key to time management?
Self-Management
Micromanaging
Procrastinating
All of the above
46
Training our employees correctly will improve our misload frequencies and create best practices such as:
Verify correct awareness and response to LED lights, beeps,
All loaders trained and certified in proper job methods. updated quarterly
Part-time supervisors work with employees 20 minutes of every hour everyday
Allowing one loader to read labels while the other loader loads.
47
What are the three Keys to Retention Success *
Partnership
Consistency
None of the above
MBWA (Manage by walking around)
48
Which steps from the 7 steps of effective training below impact the auditory learner?
Trainee performs the job w/trainer
Trainer follows up with trainee
Trainee explains job to trainer
Trainer reviews job with trainee
Trainer prepares to train
Trainer explains the job thoroughly
49
How does the Smalls Sort improve process rate? *
All of the above
Decreases production
Decreases building capacity
Reduces wrap-up time
Reduces service failures
Improves down-time
50
A wall sweep employee is an employee who?
Is the most senior employee
Wall sweeps should have a staggered start times
Requires little or no supervision and is self-motivated
Has been properly trained
51
What are the three rules for developing methods?
Safest way
Easiest way for employees to perform
We do not develop methods
All of the above
The slowest way
Most efficient way
52
Your role with the mentor and wellness champions is to allow them dedicated time with new employees
True
False
53
What skills do Frontline supervisors think Full-Time supervisors need to develop?
Communication Skills
Training Skills
Planning
Better Treatment
54
Competent frontline Supervisors need to spend 20 minutes each day training/ developing their non-management employees.
False
True
55
Being an engaged listener will improve communication skills in group presentations
False
True
56
Competent characteristics of a full time supervisor usually are:
Demonstrates subject expertise
Results driven
Does not take initiative
Is a good trainer
57
Always continue the bottom shelf left to right , pushing all packages back to maximize cube utilization
False
True
58
The Purpose of HSTS is to improve the effectiveness of the hub operation by developing the full-time hub supervisors
True
False
59
The benefits of Flat line hiring allows you to have trained people in place before peak start.
False
True
60
What are the benefits of Effective Communication
Promotes Team Building
Providing Clarity and Direction
Building Trust
Eliminates Relationships
Improves Productivity
Preventing or Resolving problems
61
When frontline supervisors properly train and develop their employees, they will show a decrease in skill and knowledge
False
True
62
Use the back to front mid power zone method when standing on the floor
False
True
63
Getting the same results from measuring the same motion patterns in various departments or locations is
Understandable
Consistent
Economical
Reproducible
64
Upstream thinking is defined as looking up the process stream to see where it begins and assess each step along the way
True
False
65
A fixed process rate is the same flow of packages per hour over a variable sort span
True
False
66
What is your role in the new employee training program?
Have contact with your trainers and operators on the progress of new hires
Ensure safety, service and performance goals are met before training ends
Engagement during training field trips
Audit the profiles to confirm they complete necessary training on schedule
67
is the accomplishment of a job with the minimum expenditure of time, effort, and cost—the shortest distance in a goal
Effectiveness
Efficiency
68
Work Measurement- The determination of the time required to perform a given task:
Exercising normal skill
Exercising normal skill
All of the above
Working under normal conditions
Exercising normal effort
Exercising normal skill
69
How to build your confidence
try something new
reject compliments
gain some perspective
all of the above
list your strengths
accept your limitations
70
Misloads, Rejects, and test packages tracked and documented will continue to improve accountability.
False
True
71
On the 3x5 approach what are the 5 levels of Intensity? *
Awareness
Strong Reminder
Serious
Reminder
Discipline
Stronger Reminder
72
The keys to Wall Sweep success are? *
Select the right person for the job
All of the above
Hold them accountable
Train the Wall Sweeper properly
Work with loaders to improve PPH – OJS Daily
Have an accurate updated loader dispatch plan
73
Caring characteristics of a full time supervisor are?
Being respectful of others’ time
Treating others fairly
Showing genuine concern for individual’s interests
Being impatient
All of the above
Selfish behavior
74
What are the benefits of using the Daily Action Summary?
Full-time supervisors will be more organized and follow up on sort issues
You will not be able to plan your daily work withs.
The Manager will know when you are on break or lunch.
benefit of using Daily Action Summary is to improve your time management
75
One result of following the 45/15 model is that you will be adding more value to your daily routine.
False
True
76
What is the correct unload sequence?
Top right, top left, bottom left, bottom right
Middle down top out
Top left, Top right, bottom right, bottom left
Top, down, middle out
77
Option #2: Fill empty space or level shelves
True
False
78
Which steps from the 7 steps of effective training below impact the visual learner?
Trainee performs the job w/trainer
Trainer prepares to train
Trainer reviews job with trainee
Trainer demonstrates the job correctly
Trainer explains the job thoroughly
Trainer follows up with trainee
79
We must be able to improve, modify and apply the measurement quickly and with a minimum of training
Understandable
Economical
Reproducible
Consistent
80
Full Time Supervisor topics for the presort meeting should include:
Planned production
Service results and corrective action
Most-to-Gain
Staffing by area
Planned activities from action plans
Recognition or disciplinary action
81
What are the benefits of an effective smalls sort?
Improved Process Rate
Improved Service
Gain in Production
Improved Safety
Improved Retention
Improved Morale
82
What is a divergent team?
well integrated, unified
to move in different directions
existing or functioning as though broken into separate parts
to measure of how well team members work with one another
83
Accessibility to and/or regeneration of basic original data must be possible.
Understandable
Reproducible
Consistent
Economical
84
Adults learn by solving realistic problems.
False
True
85
Three ways to impact the misload frequency during the operation are:
Loaders are salted within the first hour of the Sort.
Small Sort supervisor checks all targeted destination bags
Each loader locked into loads
Full-time supervisor talks with all loaders that are below goal.
86
Effective teams trust each other
False
True
87
Operators and engineers must both be able to read and interpret the measurement system
Economical
Consistent
Reproducible
Understandable
88
One of the best skills to learn while building a wall is to learn to turn package to utilize all sides of each package
False
True
89
What are the primary reasons frontline supervisors stay at UPS?
They want a full-time job at UPS
They need to build their resume
All of the above
They need the money
90
Adults learn best in a formal environment.
False
True
91
Human nature generally dictates a “what’s in it for me” attitude which makes the employee’s viewpoint an easier sell.
False
True
92
Which steps from the 7 steps of effective training below impact the kinesthetic learner?
Trainer prepares to train
Trainee performs the job w/trainer
Trainer demonstrates the job correctly
Trainer reviews job with trainee
93
Effective teams do not have a common purpose
False
True
94
Team–up is when all levels of Management are involved in investigating misload problems
True
False
