MAA is closing the office for the day which of the following tasks should be performed

Prepare cash & check payments for bank deposit

MA receives a call from an angry pt about a past due bill, which response is appropriate

I understand your concern, let me review and call you back

After going over instructions with a pt what should be done to confirm understanding

Ask the patient to repeat the instructions

What should be included on a phone message

Administrative Assistant;s initials

PT wants to use a facility outside of her PPO

Your out of pocket cost might be higher

What should the MAA do prior to submitting a claim for a pt who has Medicaid insurance

Contact the state carrier to determine eligibility

Pt has both Medicare & Medicaid insurance what is the explanation of the pts insurance benefits

Your Medicaid coverage is secondary to ur Medicare coverage

After receiving an NSF check from the bank the MAA should do what to reconcile the pts account

Add the check amount to the patient's account

For your MRI be at 5218 Oak st at 2pm. What other info should you give the pt

The facility's telephone number

pt angry about a past due bill that should have been covered by insurance MAA should reply with

I understand ur concern let me review & call you back

The MAA should understand that the term "dilate" means which of the following

The expansion of a body structure

ileostomy means which of the following

A new opening into the small intestine

what must be done to ensure the appropriate transmission of PHI to another provider

Fax a cover sheet contain a confidentiality disclosure

MAA should do what when a 3rd party has denied a claim due to an incorrect subscriber #

Check the pts chart to confirm the subscriber number

Which of the following should be considered when updating a providers Medicare fee schedule

Resource-Based Relative Value Scale

Which of the following is the most effective way to collect payment for services rendered

Collect the amount due at the time of service

A MAA composes a business letter, under what circumstances must the physician sign the letter

Letters to colleagues or officers of a medical society

In which of the following situations should a MAA use an encounter form

to submit a claim for services rendered

After realizing the file doesnt include the patients advance directives the MAA should reply by

going to give you some info so youll understand ur rights

Pharmacist request a refill pts expired schedule II prescription what how should the MAA reply

Let me discuss this with the provider & call you back

Which of the following information is provided on an MSDS

flammability of hazardous substances that the facility uses

studbud

cram

90 termsStudBud Administration31 plays

MAA

Flashcards90 cardsFPractice quizPHost liveL

Questions 90

Answers

1
What department should the MAA instruct a pt to go for a barium enema for ulcerative colitis
Cardio-pulmonary
Radiology
Laboratory
Internal medicine
2
Pt reports having blue & gray fingers & toes, which medical terms describes the pts condition
Pallor
Vitiligo
Jaundice
Cyanosis
3
Correspondence between provider & a pt who is being discharged by which class mail
Media Mail
First-Class Mail
Priority Mail
Certified Mail
4
When should a pts original medical record be removed from the providers office
When the provider is seeing the pt in a emergency department
When a subpoena has been issued
When an insurance carrier is conducting an internal audit
When the patient is deceased
5
What is being assessed during a pericardiocentesis procedure
Lymphatic
Respiratory
Nervous
Circulatory
6
Pt calls in to request a refill, which abbreviation is used for prescription
Sx
Rx
Hx
Tx
7
MAA is closing the office for the day which of the following tasks should be performed
Turn off the answering service
Make sure Rx pads are available in the provider's office
Ensure that the examination rooms are stocked & clean
Prepare cash & check payments for bank deposit
8
The practice of underlining significant words and phrases during sorting is called
Conditioning
Indexing
Annotating
Releasing
9
When making travel plans for a group of providers, which arrangements should the MAA make
Complete the expense forms
Provide petty cash for incidentals
Develop the itinerary
Supply the providers with emergency contact forms
10
MA receives a call from an angry pt about a past due bill, which response is appropriate
Im sorry for ur frustration. However this is a billing issue
I understand your concern, let me review and call you back
you should contact your insurance company
there is no need to become upset Im sure it was a mistake
11
Which of the following stipulates that a patient may charged for copies for her medical record
HIPAA
PHI
NCHS
OSHA
12
After going over instructions with a pt what should be done to confirm understanding
reschedule the procedure so the pt has time to process info
tell the patient to have a family member or friend call
Ask the patient to repeat the instructions
have the patient write the instructions out
13
Used for tracking and tallying suppies
calender
spreadsheet
tickler
database
14
Someone with type 1 diabetes should see which of the following specialists
gastroenterologist
rheumatologist
endocrinologist
oncologist
15
What should be included on a phone message
Guarantor's phone number
Patient's address
Administrative Assistant;s initials
Insurance information
16
Which suffixes applies to the procedure of puncturing a pts lung to remove fluid
-ectomy
-centesis
-stomy
-lysis
17
pt is concerned about out of pocket cost what document will address pts concerns
utilization review
superbill
explanation of benefits
insurance claim tracer
18
Which of the following is a characteristic of a block style letter
The body of the letter is double spaced
The first line of each paragraph is indented five spaces
The salutation is flush left
The typed signature begins in the center
19
PT wants to use a facility outside of her PPO
You are not allowed to contact that facility
Your out of pocket cost might be higher
Your PPO will still cover your procedure in full
We will have to arrange a referral for you to have an out pt
20
What should the MAA do prior to submitting a claim for a pt who has Medicaid insurance
Complete an Advance Beneficiary Notice for covered services
Contact the state carrier to determine eligibility
Collect coinsurance from the patient
Run a credit check on the patient
21
2 pt at the beginning of each hr 1 pt 20mins after the beginning of each hr
double-booking
stream
modified wave
clustering
22
Pt has both Medicare & Medicaid insurance what is the explanation of the pts insurance benefits
pay your copayment I will bill the rest to your insurance
Medicare will cover 50% of your costs
Your Medicaid coverage is secondary to ur Medicare coverage
pay for the services up front, & ur insurance will reimburse
23
What right does an emancipated minor have according to the patients bill of rights
Refuse treatment
Sign over care to a legal guardian
Ask the provider to accept payment
Apply to Medicaid for coverage
24
Which of the following must a MAA observe before filing laboratory results
Provider's signature
Insurance information
Laboratory requistion
Preauthorization number
25
After receiving an NSF check from the bank the MAA should do what to reconcile the pts account
Contact the bank regarding the returned check
Send the returned check to the provider
Add the check amount to the patient's account
Return the check to the patient
26
For your MRI be at 5218 Oak st at 2pm. What other info should you give the pt
The technician's last name
The facility's website address
The facility's telephone number
The facility's typical wait times
27
pt angry about a past due bill that should have been covered by insurance MAA should reply with
There is no need to become upset Im sure it was a mistake
Im sorry for ur frustration However this is a billing issue
I understand ur concern let me review & call you back
contact your insurance company if you there was an error
28
Two pt have the same name what info should the MA use to confirm to select the correct record
Insurance policy number
third-party payer
Zip code
Date of birth
29
The MAA should understand that the term "dilate" means which of the following
The creation of a surgical opening
The absorption of fluid inside the body
The restoration of a body structure to its usual function
The expansion of a body structure
30
When payments are sure to a practice from a minor, who do you collect the amount due from?
Insurance carrier
Subscriber
Guarantor
Beneficiary
31
ileostomy means which of the following
Necrosis of the hip bone
A new opening into the small intestine
Inflammation of the large intestine
A hip bone fracture
32
what must be done to ensure the appropriate transmission of PHI to another provider
Fax a cover sheet contain a confidentiality disclosure
Call the receiver prior to sending the fax to verify medical
De-identify the patients record
Include the HIPAA policy with the fax
33
pt has a f/u visit in 45 days how can the MAA ensure the pt is notified for his next visit
Appointment card
Wave schedule
Tickler file
7 day advance phone call
34
Following government-sponsored health program requirements & benefits vary from state to state
TRICARE
Medicaid
Medicare
CHAMPVA
35
MAA should do what when a 3rd party has denied a claim due to an incorrect subscriber #
Check the pts chart to confirm the subscriber number
Have the patient call his insurance carrier to confirm
Bill the patient for the claim balance
Verity the subscriber number with the pts employer
36
Which is the proper procedure for a MAA when updating a patient's address in her medical record
Obtain the provider's signature
Date & initial the change
Obtain insurance authorization
White out the old info & write in the new address
37
Which of the following should be considered when updating a providers Medicare fee schedule
Resource-Based Relative Value Scale
Usual, customary, and resonable
Insurance payment
Utilization review
38
Pt has questions about potential complications of surgery which staff member should you refer
triage nurse
Anesthesiologist
Provider
Clinical medical assistant
39
Which of the following is the most effective way to collect payment for services rendered
Collect the amount due at the time of service
Provide a courtesy reminder call to the patient
Use an outside collection agency
Send a monthly statement to the patient
40
Which of the following determines the fee schedule?
The office manager
The joint commission
The provider
the third-party payer
41
What should petty cash pay for?
Staff lunch
Patient refunds
Postage stamps
Clinical supplies
42
What is the predetermined amount a pt must pay out of pocket each yr before insurance covers
co-payment
premium
deductible
allowable amount
43
A MAA composes a business letter, under what circumstances must the physician sign the letter
Notifications to patients
Letters of solicitation
Letters arranging or rescheduling appointments for patients
Letters to colleagues or officers of a medical society
44
In which of the following situations should a MAA use an encounter form
to verify remaining referrals
to authorize a charge to a credit card
to deposit payments collected
to submit a claim for services rendered
45
MA should inform pt to expect authorization for urgent referral in what time frame
24 hr
3 days
5 days
immediately
46
completes & signs assignment of benefits form he agrees the payment 4 covered services 2 who
The insurance carrier
The patient
The patient's employer
The provider
47
After realizing the file doesnt include the patients advance directives the MAA should reply by
We will have to postpone your appointment
going to give you some info so youll understand ur rights
Youll need 2 contact the office manager 2 prepare ur advance
Youll need to sign a waiver refusing advance directives
48
Pharmacist request a refill pts expired schedule II prescription what how should the MAA reply
Let me discuss this with the provider & call you back
Can you please hold while I check the pts chart for past Rx
I'll have that emailed to you right away
Can you please fax me the old Rx so we can update it
49
MAA can find which of the following information on a medical history form?
Social history
Insurance history
Referring provider
Guarantor name
50
Which of the following information is provided on an MSDS
flammability of hazardous substances that the facility uses
Summaries of the most common workplace injuries
Floor plans that note storage locations hazardous substance
A list of needle devices that have specific safety risks
51
Signed & dated copy of what document needs to be on file for every pt
encounter form
HIPPA release form
preauthorization
treatment consent form
52
Which of the following pieces of info is found on the patient encounter form and the CMS-1500
Insurance carrier phone number
Patient status
Diagnosis code
Employment status
53
Identify which of the following acronyms as a setting for medical and nursing care
DME
SNF
HMO
CPC
54
Which of the following tasks should a MAA complete when closing the office?
Print an aging report
Turn off the answering service
Verify patients' insurance benefits
Arm the security system
55
What should the MAA do when retrieves a pts a CBC results from the fax machine
Attach the results to the pts medical record
Schedule a f/u appointment w/the pt based on the results
Call the pt to inform him of the results
File the results in the pts medical record
56
Which of the following references should be used to determine the code for a patient consult
CPT
ICD-10
CMS
HCPCS
57
antepartum, the prefix "ante" means
before
below
after
against
58
What does the MAA do when 2 providers will be out of the office for 3 days at a conference
Share the conference info w/other providers in the office
Erase the appointments scheduled on those days
Block the schedule for the days the providers will be gone
Send a letter to inform pts about the providers' absence
59
Which of the following is a goal of the patients' Bill of Rights?
Address patients' health insurance policy concerns
Reduce the cost of experimental treatments
Develop a relationship between the provider & patient
Lower administrative costs
60
HIPAA the MAA should take which of the following actions when transferring records to storage
Notify patients of the record transfer
Lock the storage area
Have the provider sign each folder
Shred the records of patients who are deceased
61
MAA should expect what when the provider charges more 4 a covered service than insurance allows
The patient pays the full amount that the provider charged
The insurance carrier pays the full amount
The provider writes off the difference
The clearinghouse resubmits the claim for payment
62
Which diagnoses as fulfilling Medicare eligibility requirements?
AIDS
End-stage liver disease
COPD
End-stage kidney disease
63
How should a MA make a correction to a notation he made on a pts paper chart?
Erase the inaccurate entry
Give the chart to the provider to fix
Use correction fluid to cover the inaccurate entry
Draw a line through the inaccurate entry
64
Who decides how and whom confidential info is communitcated
the office manager
the patient
the MAA
the provider
65
MA should do which of the following when greeting a patient
Address the patient by the full name that is on the chart
Avoid using the patient's name until she introduces herself
Use the name the patient writes on the sign in sheet
State the patient's name & scheduled procedure
66
Medicare & Medicaid programs are overseen what agencies
CDC
FDA
CMS
WHO
67
The Bloodborne Pathogens Standard falls under which of the following regulatory agencies?
FEMA
OSHA
WHO
CMS
68
Pt missed appointment due to hospitalization, what should you do
cancel future appointments
Notify the family of the pts hospitalization
bill the patient for the missed appointment
alert the provider of the pts status
69
Using indexing rules in which of the following section would MAA file pt Ann-Marie Jensen-Davis
A
M
D
J
70
What can be accessed by multiple authorized providers from more than 1 health care organization
EHR
EMR
PMS
PHR
71
MAA is making a copy of all medications to identify polypharmacy concerns. what is polypharmacy
The presence of toxicity levels in the blood
The act of taking several medications at once
The decreased use of herbal remedies
The alternation between medication doses by the patient
72
Attorney who has a power of attorney document for a pts request to see the pts medical record
Release the record to the attorney
Make an appointment for a record review
Call the patient to verify
Ensure that the pt has an updated emergency contact on file
73
Characteristic of a patient who is gravida 3
This is the patient's third biopsy
The patient has stage three carcinoma
This patient has that three concussions
This is the patient's third pregnancy
74
Which of the following is the owner of a patients medical record?
Patient
Insurance carrier
HIPAA compliance officer
Creator
75
Which of the following new patient forms becomes part of the patient's medical record
Authorization
Health history
Consent
Encounter
76
Which of the following data should the assistant verify as part of the patients demographics
Occupation
Allergies
Credit Score
Medications
77
MAA should take which of the following actions prior to opening the office?
Retrieve phone messages
Call the patients on the day's schedule with reminders
Print billing statements
Reconcile the daily log
78
During OSHA training requirements for the HEP B vaccine series includes what information
employee has the right 2 decline vaccine but must sign form
Can declines the vaccine series may receive at a later date
Employee should receive vaccine within 1 yr of employment
Vaccine series must be available within 20 working days
79
Pt with elevated WBC count should see which of the following specialist?
Hematologist
Pulmonologist
Cardiologist
Nephrologist
80
Pt w/chronic pain syndrome ask to see the Dr bc he has no one else to talk to. what do you do
Refer the patient to mental health services
Inquire about the patient's support system
Instruct the pt to discuss his concerns at his next visit
Schedule a 20 min appointment with the provider
81
When scheduling a pt appointment with a specialist what action should the MAA take
Find out if the patient has single coverage or dependent
Calculate the patient's deductible
Tell the patient to bring copies of the insurance claim form
Verify that the practice accepts the patients insurance
82
Which pt file should be filed last
John Racier
John Antonio Racey
Jon Reginald
Jon S. Raccy
83
Which of the following medical terms means the removal of the liver?
Hysterectomy
Hemostatic
Hepatectomy
Hysteroscopy
84
Calendar notations to follow up on data such as lab reports, before next visit.
tickler file
correspondence file
transitory file
patient file
85
transferred form acute care to nursing facility which allows transfer of records with the pt
HIPPA
notice of privacy practices
continuity of care
concurrent care
86
Which of the following requires an MSDS
Biohazard container
Carbon monoxide alarm
Chemical solution
Personal protective equipment
87
Flexible spending account should be post on the transaction on the ledger as...
Debit
Credit
Write-off
Adjustment
88
A provider that does not obtain informed consent from a patient can be charged with...
Battery
Misconduct
Libel
Negligence
89
What file format should the MA use to create a letter to a referring provider
doc
ppt
txt
jpg
90
MAA can minimize wait times when the Dr is consistently taking additional time for each pt
Reschedule the providers waiting pts to see a CMA
Increase the intervals between appointments when scheduling
Give the pts the option of seeing a different provider
Approach the provider about the length of time taken

cram Flashcards | StudBud

cram

90 termsStudBud Administration31 plays

MAA

Flashcards90 cardsFPractice quizPHost liveL

Questions 90

Answers

1
What department should the MAA instruct a pt to go for a barium enema for ulcerative colitis
Cardio-pulmonary
Radiology
Laboratory
Internal medicine
2
Pt reports having blue & gray fingers & toes, which medical terms describes the pts condition
Pallor
Vitiligo
Jaundice
Cyanosis
3
Correspondence between provider & a pt who is being discharged by which class mail
Media Mail
First-Class Mail
Priority Mail
Certified Mail
4
When should a pts original medical record be removed from the providers office
When the provider is seeing the pt in a emergency department
When a subpoena has been issued
When an insurance carrier is conducting an internal audit
When the patient is deceased
5
What is being assessed during a pericardiocentesis procedure
Lymphatic
Respiratory
Nervous
Circulatory
6
Pt calls in to request a refill, which abbreviation is used for prescription
Sx
Rx
Hx
Tx
7
MAA is closing the office for the day which of the following tasks should be performed
Turn off the answering service
Make sure Rx pads are available in the provider's office
Ensure that the examination rooms are stocked & clean
Prepare cash & check payments for bank deposit
8
The practice of underlining significant words and phrases during sorting is called
Conditioning
Indexing
Annotating
Releasing
9
When making travel plans for a group of providers, which arrangements should the MAA make
Complete the expense forms
Provide petty cash for incidentals
Develop the itinerary
Supply the providers with emergency contact forms
10
MA receives a call from an angry pt about a past due bill, which response is appropriate
Im sorry for ur frustration. However this is a billing issue
I understand your concern, let me review and call you back
you should contact your insurance company
there is no need to become upset Im sure it was a mistake
11
Which of the following stipulates that a patient may charged for copies for her medical record
HIPAA
PHI
NCHS
OSHA
12
After going over instructions with a pt what should be done to confirm understanding
reschedule the procedure so the pt has time to process info
tell the patient to have a family member or friend call
Ask the patient to repeat the instructions
have the patient write the instructions out
13
Used for tracking and tallying suppies
calender
spreadsheet
tickler
database
14
Someone with type 1 diabetes should see which of the following specialists
gastroenterologist
rheumatologist
endocrinologist
oncologist
15
What should be included on a phone message
Guarantor's phone number
Patient's address
Administrative Assistant;s initials
Insurance information
16
Which suffixes applies to the procedure of puncturing a pts lung to remove fluid
-ectomy
-centesis
-stomy
-lysis
17
pt is concerned about out of pocket cost what document will address pts concerns
utilization review
superbill
explanation of benefits
insurance claim tracer
18
Which of the following is a characteristic of a block style letter
The body of the letter is double spaced
The first line of each paragraph is indented five spaces
The salutation is flush left
The typed signature begins in the center
19
PT wants to use a facility outside of her PPO
You are not allowed to contact that facility
Your out of pocket cost might be higher
Your PPO will still cover your procedure in full
We will have to arrange a referral for you to have an out pt
20
What should the MAA do prior to submitting a claim for a pt who has Medicaid insurance
Complete an Advance Beneficiary Notice for covered services
Contact the state carrier to determine eligibility
Collect coinsurance from the patient
Run a credit check on the patient
21
2 pt at the beginning of each hr 1 pt 20mins after the beginning of each hr
double-booking
stream
modified wave
clustering
22
Pt has both Medicare & Medicaid insurance what is the explanation of the pts insurance benefits
pay your copayment I will bill the rest to your insurance
Medicare will cover 50% of your costs
Your Medicaid coverage is secondary to ur Medicare coverage
pay for the services up front, & ur insurance will reimburse
23
What right does an emancipated minor have according to the patients bill of rights
Refuse treatment
Sign over care to a legal guardian
Ask the provider to accept payment
Apply to Medicaid for coverage
24
Which of the following must a MAA observe before filing laboratory results
Provider's signature
Insurance information
Laboratory requistion
Preauthorization number
25
After receiving an NSF check from the bank the MAA should do what to reconcile the pts account
Contact the bank regarding the returned check
Send the returned check to the provider
Add the check amount to the patient's account
Return the check to the patient
26
For your MRI be at 5218 Oak st at 2pm. What other info should you give the pt
The technician's last name
The facility's website address
The facility's telephone number
The facility's typical wait times
27
pt angry about a past due bill that should have been covered by insurance MAA should reply with
There is no need to become upset Im sure it was a mistake
Im sorry for ur frustration However this is a billing issue
I understand ur concern let me review & call you back
contact your insurance company if you there was an error
28
Two pt have the same name what info should the MA use to confirm to select the correct record
Insurance policy number
third-party payer
Zip code
Date of birth
29
The MAA should understand that the term "dilate" means which of the following
The creation of a surgical opening
The absorption of fluid inside the body
The restoration of a body structure to its usual function
The expansion of a body structure
30
When payments are sure to a practice from a minor, who do you collect the amount due from?
Insurance carrier
Subscriber
Guarantor
Beneficiary
31
ileostomy means which of the following
Necrosis of the hip bone
A new opening into the small intestine
Inflammation of the large intestine
A hip bone fracture
32
what must be done to ensure the appropriate transmission of PHI to another provider
Fax a cover sheet contain a confidentiality disclosure
Call the receiver prior to sending the fax to verify medical
De-identify the patients record
Include the HIPAA policy with the fax
33
pt has a f/u visit in 45 days how can the MAA ensure the pt is notified for his next visit
Appointment card
Wave schedule
Tickler file
7 day advance phone call
34
Following government-sponsored health program requirements & benefits vary from state to state
TRICARE
Medicaid
Medicare
CHAMPVA
35
MAA should do what when a 3rd party has denied a claim due to an incorrect subscriber #
Check the pts chart to confirm the subscriber number
Have the patient call his insurance carrier to confirm
Bill the patient for the claim balance
Verity the subscriber number with the pts employer
36
Which is the proper procedure for a MAA when updating a patient's address in her medical record
Obtain the provider's signature
Date & initial the change
Obtain insurance authorization
White out the old info & write in the new address
37
Which of the following should be considered when updating a providers Medicare fee schedule
Resource-Based Relative Value Scale
Usual, customary, and resonable
Insurance payment
Utilization review
38
Pt has questions about potential complications of surgery which staff member should you refer
triage nurse
Anesthesiologist
Provider
Clinical medical assistant
39
Which of the following is the most effective way to collect payment for services rendered
Collect the amount due at the time of service
Provide a courtesy reminder call to the patient
Use an outside collection agency
Send a monthly statement to the patient
40
Which of the following determines the fee schedule?
The office manager
The joint commission
The provider
the third-party payer
41
What should petty cash pay for?
Staff lunch
Patient refunds
Postage stamps
Clinical supplies
42
What is the predetermined amount a pt must pay out of pocket each yr before insurance covers
co-payment
premium
deductible
allowable amount
43
A MAA composes a business letter, under what circumstances must the physician sign the letter
Notifications to patients
Letters of solicitation
Letters arranging or rescheduling appointments for patients
Letters to colleagues or officers of a medical society
44
In which of the following situations should a MAA use an encounter form
to verify remaining referrals
to authorize a charge to a credit card
to deposit payments collected
to submit a claim for services rendered
45
MA should inform pt to expect authorization for urgent referral in what time frame
24 hr
3 days
5 days
immediately
46
completes & signs assignment of benefits form he agrees the payment 4 covered services 2 who
The insurance carrier
The patient
The patient's employer
The provider
47
After realizing the file doesnt include the patients advance directives the MAA should reply by
We will have to postpone your appointment
going to give you some info so youll understand ur rights
Youll need 2 contact the office manager 2 prepare ur advance
Youll need to sign a waiver refusing advance directives
48
Pharmacist request a refill pts expired schedule II prescription what how should the MAA reply
Let me discuss this with the provider & call you back
Can you please hold while I check the pts chart for past Rx
I'll have that emailed to you right away
Can you please fax me the old Rx so we can update it
49
MAA can find which of the following information on a medical history form?
Social history
Insurance history
Referring provider
Guarantor name
50
Which of the following information is provided on an MSDS
flammability of hazardous substances that the facility uses
Summaries of the most common workplace injuries
Floor plans that note storage locations hazardous substance
A list of needle devices that have specific safety risks
51
Signed & dated copy of what document needs to be on file for every pt
encounter form
HIPPA release form
preauthorization
treatment consent form
52
Which of the following pieces of info is found on the patient encounter form and the CMS-1500
Insurance carrier phone number
Patient status
Diagnosis code
Employment status
53
Identify which of the following acronyms as a setting for medical and nursing care
DME
SNF
HMO
CPC
54
Which of the following tasks should a MAA complete when closing the office?
Print an aging report
Turn off the answering service
Verify patients' insurance benefits
Arm the security system
55
What should the MAA do when retrieves a pts a CBC results from the fax machine
Attach the results to the pts medical record
Schedule a f/u appointment w/the pt based on the results
Call the pt to inform him of the results
File the results in the pts medical record
56
Which of the following references should be used to determine the code for a patient consult
CPT
ICD-10
CMS
HCPCS
57
antepartum, the prefix "ante" means
before
below
after
against
58
What does the MAA do when 2 providers will be out of the office for 3 days at a conference
Share the conference info w/other providers in the office
Erase the appointments scheduled on those days
Block the schedule for the days the providers will be gone
Send a letter to inform pts about the providers' absence
59
Which of the following is a goal of the patients' Bill of Rights?
Address patients' health insurance policy concerns
Reduce the cost of experimental treatments
Develop a relationship between the provider & patient
Lower administrative costs
60
HIPAA the MAA should take which of the following actions when transferring records to storage
Notify patients of the record transfer
Lock the storage area
Have the provider sign each folder
Shred the records of patients who are deceased
61
MAA should expect what when the provider charges more 4 a covered service than insurance allows
The patient pays the full amount that the provider charged
The insurance carrier pays the full amount
The provider writes off the difference
The clearinghouse resubmits the claim for payment
62
Which diagnoses as fulfilling Medicare eligibility requirements?
AIDS
End-stage liver disease
COPD
End-stage kidney disease
63
How should a MA make a correction to a notation he made on a pts paper chart?
Erase the inaccurate entry
Give the chart to the provider to fix
Use correction fluid to cover the inaccurate entry
Draw a line through the inaccurate entry
64
Who decides how and whom confidential info is communitcated
the office manager
the patient
the MAA
the provider
65
MA should do which of the following when greeting a patient
Address the patient by the full name that is on the chart
Avoid using the patient's name until she introduces herself
Use the name the patient writes on the sign in sheet
State the patient's name & scheduled procedure
66
Medicare & Medicaid programs are overseen what agencies
CDC
FDA
CMS
WHO
67
The Bloodborne Pathogens Standard falls under which of the following regulatory agencies?
FEMA
OSHA
WHO
CMS
68
Pt missed appointment due to hospitalization, what should you do
cancel future appointments
Notify the family of the pts hospitalization
bill the patient for the missed appointment
alert the provider of the pts status
69
Using indexing rules in which of the following section would MAA file pt Ann-Marie Jensen-Davis
A
M
D
J
70
What can be accessed by multiple authorized providers from more than 1 health care organization
EHR
EMR
PMS
PHR
71
MAA is making a copy of all medications to identify polypharmacy concerns. what is polypharmacy
The presence of toxicity levels in the blood
The act of taking several medications at once
The decreased use of herbal remedies
The alternation between medication doses by the patient
72
Attorney who has a power of attorney document for a pts request to see the pts medical record
Release the record to the attorney
Make an appointment for a record review
Call the patient to verify
Ensure that the pt has an updated emergency contact on file
73
Characteristic of a patient who is gravida 3
This is the patient's third biopsy
The patient has stage three carcinoma
This patient has that three concussions
This is the patient's third pregnancy
74
Which of the following is the owner of a patients medical record?
Patient
Insurance carrier
HIPAA compliance officer
Creator
75
Which of the following new patient forms becomes part of the patient's medical record
Authorization
Health history
Consent
Encounter
76
Which of the following data should the assistant verify as part of the patients demographics
Occupation
Allergies
Credit Score
Medications
77
MAA should take which of the following actions prior to opening the office?
Retrieve phone messages
Call the patients on the day's schedule with reminders
Print billing statements
Reconcile the daily log
78
During OSHA training requirements for the HEP B vaccine series includes what information
employee has the right 2 decline vaccine but must sign form
Can declines the vaccine series may receive at a later date
Employee should receive vaccine within 1 yr of employment
Vaccine series must be available within 20 working days
79
Pt with elevated WBC count should see which of the following specialist?
Hematologist
Pulmonologist
Cardiologist
Nephrologist
80
Pt w/chronic pain syndrome ask to see the Dr bc he has no one else to talk to. what do you do
Refer the patient to mental health services
Inquire about the patient's support system
Instruct the pt to discuss his concerns at his next visit
Schedule a 20 min appointment with the provider
81
When scheduling a pt appointment with a specialist what action should the MAA take
Find out if the patient has single coverage or dependent
Calculate the patient's deductible
Tell the patient to bring copies of the insurance claim form
Verify that the practice accepts the patients insurance
82
Which pt file should be filed last
John Racier
John Antonio Racey
Jon Reginald
Jon S. Raccy
83
Which of the following medical terms means the removal of the liver?
Hysterectomy
Hemostatic
Hepatectomy
Hysteroscopy
84
Calendar notations to follow up on data such as lab reports, before next visit.
tickler file
correspondence file
transitory file
patient file
85
transferred form acute care to nursing facility which allows transfer of records with the pt
HIPPA
notice of privacy practices
continuity of care
concurrent care
86
Which of the following requires an MSDS
Biohazard container
Carbon monoxide alarm
Chemical solution
Personal protective equipment
87
Flexible spending account should be post on the transaction on the ledger as...
Debit
Credit
Write-off
Adjustment
88
A provider that does not obtain informed consent from a patient can be charged with...
Battery
Misconduct
Libel
Negligence
89
What file format should the MA use to create a letter to a referring provider
doc
ppt
txt
jpg
90
MAA can minimize wait times when the Dr is consistently taking additional time for each pt
Reschedule the providers waiting pts to see a CMA
Increase the intervals between appointments when scheduling
Give the pts the option of seeing a different provider
Approach the provider about the length of time taken