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Fright Night Trivia Flashcards | StudBud
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Fright Night Trivia
Fright Night Trivia
10 terms
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StudBud Administration
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181 plays
Imported from external platform
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
Setting Expectations:
Did the agent correctly set expectations?
True
False
2
You need to click the confirm button after clicking Amend to DMC during amendment
True
False
3
BNPL Currency Exchange Rate
True
False
4
Booking Status
E-wallet/Digital Payment
Credit/Debit Card
Online Banking
Offline Banking
5
Booking Status
320 Manual CVV-BNPL
307 Wait for Full Charge
292 Wait for full authorization
900 Booking Routed to Technical Problem
6
CANCELLATION PROCESS
Dependencies/Limitations
Outcome
Timeframe
Next Steps
7
Cancellation
Inform pax to contact the property directly
Contact the property and handle the case as normal
Escalate to TM/TC to absorb the fee
Escalate to PMT
8
Setting Expectations:
Did the agent correctly set expectations?
False
True
9
Setting Expectations:
Did the agent correctly set expectations?
True
False
10
Setting Expectations:
Did the agent correctly set expectations?
False
True
