When using the internet, what is the homepage?

First page you see on a website

Which of the following would be found in the person specification and not the job description?

Skills, knowledge and abilities

NOT a principle of GDPR:

Personal info does not need security

GDPR stands for what?

General Data Protection Regulations

If you were asked to 'outline' a duty of an administrator, which of these would be a suitable response?

An administrator will answer the telephone

Which of the following is an employee NOT responsible for in relation to the security of information?

Set up appropriate access rights for files

Which of the following is NOT a benefit of good customer service?

High staff turnover/absenteeism

What should a company NOT do when ensuring the quality of customer service?

Only provide customer service training to employees who really need it

Which of the following is NOT the responsibility of the employer in relation to the security of people?

Ensure visitors report to and sign in at reception

Which of the following is NOT included in the Computer Misuse Act?

Illegal to access computers to research information on a competitor

Which of the following would NOT help to prevent slips or trips in the workplace?

Store heavy materials in a hard to reach place

What is the main purpose of a mission statement?

To give an outline of the main intentions of the organisation

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N5 Admin Theory Challenge 22-23

82 termsStudBud Administration91 plays

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Questions 82

Answers

1
Which of the following is NOT an effect of poor customer service?
Decreased sales
Increase in loyal customers
The organisation ceasing to exist
Decreased profits
2
What does 'Bcc' stand for in an e-mail?
Blind Customer Copy
Batch Carbon Copy
Blind Carbon Copy
Batch Customer Copy
3
Which of the following would be found in the job description and not the person specification?
Personal Qualities
Experience
Qualifications
Holiday Entitlement
4
When using spreadsheets, which function should you use to count the number of entries in a list?
COUNTA
SUM
COUNT
MAX
5
Which of the following is NOT a benefit of having a corporate image?
An instantly recognisable brand
Consistency
A professional reputation
A tidier shop
6
Notices should be placed in appropriate areas to remind staff of their health and safety duties.
True
False
7
A must have skill or quality can be classed as what?
Desirable
Essential
8
Which of the following is NOT a benefit of video conferencing?
Increased productivity
Increased carbon footprint
Less time spent travelling
Cost saving
9
The more text I type in answer to Admin theory questions the more chance I'll pick up a mark:
True
False
10
'Describe' answers require the main features of how something works/looks:
True
False
11
Who is responsible for making sure office doors and windows are locked when leaving?
Employer
Employee
12
You should not send confidential information via e-mail.
True
False
13
Which of the following is not a quality?
Patient
Good IT skills
Organised
Good communicator
14
In a database, 'address' is an example of a what?
Record
File name
Database
Field name
15
When using the internet, what is the homepage?
First page you see on a website
The website of your internet provider
A frequently visited website
16
What is the best graphical form to use when you want to show trends over a period of time?
Pie chart
Bar chart
Column chart
Line graph
17
Which of the following does an employer NOT have to do in relation to Fire Precautions Regulations?
Test all fire extinguishers
Provide and regularly check warning systems
Train employees in fire procedures
Assess fire risks in the organisation
18
How many records are in the following database?
3
4
5
12
19
An e-diary cannot prevent double-bookings.
True
False
20
In a database, what is the best data type for a name?
Alphanumeric
Numeric
Text
Date
21
Which of the following would be found in the person specification and not the job description?
Skills, knowledge and abilities
Hours of work
Duties associated with the post
Salary
22
NOT a principle of GDPR:
Personal info must be shared with the data subject
Personal info must be protected by secirity
Can only hold personal info they have registered for permission to hold
Personal info does not need security
23
When inserting a date in a letter, what date format would be acceptable?
3/31/21
31st of March 2021
31 March 2021
The 31st of March 2021
24
What does the following manuscript correction sign mean?
Use 'alter'
Use 'change'
Delete both words
25
Which electronic communication method allows the audience to ask questions and chat with the host live?
Podcast
Webinar
Audio Conference
Vodcast
26
One word answers are suitable for Outline, Describe and Explain answers:
True
False
27
File names should be what?
Long
Meaningful
Hard to remember
Short
28
Who is responsible for marking equipment with UV pens?
Employee
Employer
29
'Our mission is to provide a global online marketplace where practically anyone can trade practically anything'.
Arnold Clark
Sony
eBay
Apple
30
Which of the following is NOT a feature of good customer service?
Putting the customer first
Monitoring staff performance
Not having staff targets
Hiring suitable, friendly and helpful staff
31
DTP stands for what?
Desktop Programming
Desktop Publishing
Desktop Printer
Desktop Package
32
The ability to do something well, either through practising it or by gaining knowledge in it is called what?
A skill
A quality
33
Which of the following is NOT a social media website?
LinkedIn
Facebook
Firefox
Instagram
34
A mystery shopper can be used to measure customer satisfaction.
False
True
35
What does a padlock sign at the end of the URL window mean?
The website is not working
Nobody can access the website
The website is secure
The website is locked
36
GDPR stands for what?
General Design Paper Regulations
General Data Protection Regulations
Grand Data Protection Regulations
General Data Password Regulations
37
Which of the following would NOT help to prevent fires in the workplace?
Report any faults immediately
Prop open fire doors
Empty waste bins regularly
Never overload power sockets
38
If you were asked to 'outline' a duty of an administrator, which of these would be a suitable response?
An administrator will answer the telephone
An administrator will repair any telephone faults
Answer the telephone
Telephone
39
Which of the following is an employee NOT responsible for in relation to the security of information?
Set up appropriate access rights for files
Change their passwords regularly
Lock computers when not in use
Only use reliably sourced files/pen drives
40
Podcasts/vodcasts cannot be downloaded to a device.
False
True
41
All employees must have access to the organisation's health and safety policy.
False
True
42
'Explain' answers require details of how and why something is as it is. The impact of your point should be clear:
False
True
43
Which of the following is NOT a benefit of good customer service?
Fewer complaints
Reduced costs
High staff turnover/absenteeism
Competitive edge
44
What should a company NOT do when ensuring the quality of customer service?
Only provide customer service training to employees who really need it
Provide regular customer service training for employees
Regularly review the customer service policy
Provide employees with a copy of the customer service policy
45
When using spreadsheets, which function should you use to identify the highest number from a list?
SUM
COUNT
MAX
AVERAGE
46
Which of the following is NOT the responsibility of the employer in relation to the security of people?
Employ security guards
Ensure visitors report to and sign in at reception
Provide all staff and visitors with ID badges
Install CCTV
47
Which of the following is NOT a feature of current legislation in relation to Health and Safety?
Fire Safety
Poor Lifting Regulations
Display Screen Equipment Regulations
First Aid
48
Which of the following is NOT included in the Computer Misuse Act?
Illegal to access computers to research information on a competitor
Illegal to access computers with the intention of committing a crime
Illegal to access computers to change details without permission
Illegal to access computers without permission
49
Which of the following would NOT help to prevent slips or trips in the workplace?
Store heavy materials in a hard to reach place
Keep passageways free from obstacles
Position filing cabinets away from the door
Mop up liquids that have been spilled
50
What is the main purpose of a mission statement?
To let customers know your slogan
To give an outline of the main intentions of the organisation
To let customers know how they will deal with complaints
To answer common questions asked by customers
51
How many fields are there in the following database?
4
12
3
5
52
Which of the following is NOT a consequence of poor file management?
Storage space can be saved
Time is wasted
Files are duplicated
Efficiency levels are reduced
53
If information in a website is considered bias, is this an advantage or disadvantage to an organisation?
Disadvantage
Advantage
54
An employer is responsible for what in relation to the security of information?
Installing anti-virus software
Ensuring files are backed up regularly
All of the above
Providing locks on filing cabinets
55
Slide master can be used to set the layout and standard formatting on all slides in a presentation.
False
True
56
Which of the following is NOT a current legislation in relation to security in the workplace?
Computer Misuse Act
GDPR
Copyright, Designs and Patents Act
Security at Work Act
57
'Outline' requires a brief description:
False
True
58
If you wanted to share some recipes with others who also enjoy cooking, what is the best way to do this?
Blog
E-mail
E-diary
Presentation
59
If an administrator has little direct contact with customers, their customer service skills do not matter.
True
False
60
To make a cell reference absolute, which symbol is used as part of the formula?
£
*
%
$
61
A customer service policy helps to ensure that customers get what?
A price that is acceptable
The standard they want
The product/service they want
All of the above
62
Staff wearing a name badge helps to protect the security of what?
Property
Information
People
63
Which of the following is a feature of a reliable internet source?
The information on the website is accurate
The author of the website is unknown
The website is poorly designed
The website is not updated regularly
64
It is not necessary for an organisation to maintain a record of all accidents in the workplace.
False
True
65
If something is protected by copyright law, can it be copied or reproduced?
Yes but you need permission
Yes and you do not need permission
Not at all
Yes if the person is no longer alive
66
This act is designed to minimise the potential risks associated with the use of visual display units.
Display Screen Equipment Regulations
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
First Aid Regulations
Fire Precautions Regulations
67
Which of the following would an organisation use the internet for?
To advertise any job vacancies
All of the above
To look up competitors' prices/promotions
To gain customer feedback and reviews
68
The purpose of a job description is to do what?
To find the best person suited for the job
To provide details specifically relating to the job advertised
69
Which of the following would an employer NOT do to protect property?
Keep a list of all equipment
Install locks on doors and windows
Employ security guards
Provide a reception area
70
Which of the following is NOT a benefit of using reliable internet sources of information?
A vast range of information is available
It can reduce costs
Decision-making is more reliable
It can increase costs
71
According to the Health and Safety at Work Act, which of the following is NOT the responsibility of an employee?
Not misuse or interfere with anything provided for H&S reasons
Ensure an accident report form and accident book are kept and maintained
Co-operate on health and safety matters
Report any accidents or hazards immediately
72
An employer is required to do many things in relation to First Aid Regulations. Which of the following is incorrect?
Inform staff of first aid procedures
No need to keep a well-stocked first aid box
Appoint a first aider
Keep a record of all accidents
73
Which of the following is NOT a consequence of poor customer service?
Poor reputation
Legal action
Fewer customer complaints
Demotivated employees
74
'I'm lovin' it' is an example of a what?
A slogan
A logo
A policy
A mission statement
75
What is the most appropriate method of communication to contact managers urgently regarding a problem?
Text
E-mail
Website
Social Media
76
If a website is 'non-biased', does this mean it is reliable or unreliable?
Reliable
Unreliable
77
Security cables can help to protect the security of what?
People
Property
Information
78
NOT a principle of GDPR:
Personal info must be kept accurate and up to date
Personal info can automatically be shared with anyone else
Personal info must be obtained fairly and lawfully
Personal info must be kept no longer than necessary
79
Failure to comply with GDPR may result in substantial fines.
True
False
80
What should a company NOT do when communicating with customers?
Leave the phone to ring at least 6-7 rings before answering
Respond to letters or e-mail promptly
Keep the customer informed at all times
Answer the phone politely
81
Bigger files such as spreadsheets and database files cannot be attached to an e-mail.
True
False
82
What should be updated regularly?
Anti-virus software and passwords
Anti-virus software
None of these
Passwords

N5 Admin Theory Challenge 22-23 Flashcards | StudBud