Nordstrom Review

Question 1

Did Nordies enjoy working for Nordstrom?

Accepted Answer

True

Question 2

In 1987 union employees risked their reputation and voiced their grievances against Nordstrom.

Accepted Answer

False

Question 3

Local 1001 began a campaign against Nordstrom, challenging the legality of labor practices. What was one of the claims?

Accepted Answer

The company coerced workers to work “off the clock” without compensation

Question 4

What year was Nordstrom founded?

Accepted Answer

1901

Question 5

Sales clerks who planned to work at home could punch out but indicate that they worked in store the next couple of days.

Accepted Answer

False

Question 6

Local 1001 President Joe Peterson was estimated to pay how much in back claims from its Washington employees?

Accepted Answer

30-40 Million

Question 7

Did The SPH incentive put inappropriate pressure on the employees?

Accepted Answer

True

Question 8

In the mid 1960s Nordstrom introduced what kind of system?

Accepted Answer

innovative commission system

Question 9

What kind of store did Nordstrom start as?

Accepted Answer

Shoe Store

Question 10

What are some complaints that came from employees?

Accepted Answer

Not paying the employees for full amount of time working, Decentralized management

Question 11

Nordstrom management denied the allegations and dismissed them as union ploy “to drum up support for their cause”

Accepted Answer

True

Question 12

What was part of the Nordies unmatched customer service?

Accepted Answer

Delivered purchases to doors, Thank you notes and follow-up calls,

Question 13

The incentive compensation system was driven by:

Accepted Answer

Sales per hour (SPH)

Question 14

Why was the Sales per hour (SPH) put in place?

Accepted Answer

Required workers to sell in order to make money

Question 15

What bar did the group go to, to finalize their project and roles?

Accepted Answer

The Tap

Questions 15