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chapter 30 31 and 32 milady
chapter 30 31 and 32 milady
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1
it should always be your type priority to meet which of the following financial obligations?
utility bills
payroll
vendor bills
rent or mortgage
2
during you career journey, when is a great time to achieve significant accomplishments that will strengthen your resume?
after obtaining your first position
while you are in cosmetology school
after achieving success
after graduation
3
having the drive to take necessary action to achieve a goal is known as ___
motivation
integrity
work ethic
enthusiasm
4
it is recommended that you select which of the these people as a role model?
a friend
a client
a vendor
a stylist in the salon
5
the basic question or problem in a test question is known as a ____
query
stem
post
response
6
which type of salon shares a national name, consistent image, and business formula that is used at every location?
franchise salon
valued-price salon
day spa
medical spa
7
part of business plan outlines employees and management levels and describes how the business will run administristively
mission statement
vision statement
organizational plan
financial documents
8
when choosing a location for your business, you should select on that ____
offers easy access
has low traffic
has limited parking
is secluded
9
the practice of recommending and selling additional services to your clients is known as ____
hard selling
retailing
incentivizing
ticket upgrading
10
once you understand the principles behind selling, you can also feel good about providing your clients with _____
a valuable service
more products than needed
a gift certificate
a friendly smile
11
form of business in which a firm that is already successful enters into a continuing contractual relationship w others__
a franchise
a corporation
a sole proprietorship
a partnership
12
an ____ is an essential set of benchmarks that, once achieved, helps you realize your mission and your vision
assignment
obligation
result
goal
13
which of these strategies will help you to effectively meet your clients needs?
always put yourself first
once you have a job stop learning
be punctual
say whatever is necessary to make a sale
14
a ____ document is a collection of photos and documents that reflect your skills, accomplishments, and abilities
employment portfolio
cover photo
resume
employment
15
when planning and constructing the best physical layout for a salon, the primary concern should be _____
salon furniture
salon carpeting
maximum efficiency
color scheme
16
when answering a multiple choice question ___
if two choices are opposites, one is probably correct
you should never guess under any circumstances
you should stop reading the choices when you see the one that looks correct
responses such as all of the above are usually not the correct choice
17
which part of a business plan is a long term picture of what the business is to become and what it will look like
marketing plan
salon policies
mission statement
vision statement
18
someone who is trained to do everything from recording sales and payroll to generating a profit and loss
a manager
a financial director
a full charge bookkeeper
a receptionist
19
being a good team player includes ____
striving to help others
focusing on your own work
withholding your knowledge
refusing to be subordinate
20
what is the third step in the process of securing employment?
targeting the salon
requesting and interview
showing up for a spontaneous interview
observing the salon
21
when taking the practical exam, which of the following behaviors is not likely to be beneficial?
listen carefully to the instructions and follow them explicitly
observe other practical exams prior to taking yours if allowed to do so
focus on what the other test candidates are doing as you work
follow all infection control and safety precautions throughout exam
22
which of these words is an example of an absolute?
sometimes
never
good
equal
23
the process of reaching logical conclusions by employing logical reasoning is called ____
intuition
postulating
deciphering information
deductive reasoning
24
which of these is considered the very best form of advertising for a salon?
satisfied clients
radio spots
newspaper ads
television ads
25
on the day of an exam, it is important to arrive early with a self-confident attitude and be alert, calm, &,
eager to pass
anxious
ready for a challenge
ready for a break
26
a ____ is a written summary of a person’s education and work experience
portfolio
resume
cover letter
personal history
27
after doing a salon site visit, it is important to send the salon representative a ____
personal photo
thank you note
resume
cover letter
28
supplies purchased by a salon that are to be sold to clients are ____
consumption supplies
client supplies
retail supplies
inventory supplies
29
which of the following information is not typically included in a job description?
the specifics of the individual employees salary
all of the employees duties
the attitudes the employee is expected to have
all of the employees responsibilities
30
the internet is a powerful medium to ____ and attract new clients
reach lost relatives
share secrets
improve your skills
build your reputation
31
supporting materials that should be taken to an employment interview include your resume, employment portfolio, and ____
your medical history
your birth certificate
fact and figures
your ideas for change
32
for cosmetologist who has a large, steady clientele and who does not have to rely on the salons general clientele
a limited liability company
booth rental
an S corporation
a franchise
33
when is the best time to think about getting your client back into the salon?
just after they leave the salon
several days after they leave the salon
while they are still in the salon
before they arrive at the salon
34
the first goal of every business should be to ____
compensate employees
attract new clients
maintain current clients
upgrade existing equipment
35
when developing your resume, use concise, clear sentences and avoid overwriting or ____
relevant experience
direct language
action verbs
flowery language
36
make yourself available for speaking anywhere that will put you in front of people in your community who are _____
potential friends
potential clients
already have a stylist
ready to listen
37
which part of a business plan summarizes your plan and states your objectives?
executive summary
marketing plan
salon policies
mission statement
38
smooth business management depends on sufficient investment capital as well as ____
adequate business procedures
excellent customer service delivery
personnel with only basic training
minimal computer skills
39
which of these is a recommended method of increasing your income?
lowering your prices for services
spending more money
retailing less
working more hours
40
having ____ means being committed to a strong code of moral and artistic values.
a strong work ethic
integrity
enthusiasm
motivation
41
it is recommended that you create a digital portfolio or _____
after photos of your work
an online showcase of your work
limited review of accomplishments
written summary of your career highlights
42
costs to create even a small salon in an existing space can range from ___ per square foot
$20 to $35
$30 to $80
$75 to $125
$5 to $15
43
which of these terms refers to your staff or employees?
personnel
constituents
clients
creditors
44
which type of salon is likely to offer extras like five minute head, neck, and shoulder massages as part of the shampoo?
high end image salon
mid priced full service salon
basic value priced salon
booth rental salon
45
the act of recommending and selling products to your clients for at home use is known as ____
wholesaling
retailing
soft selling
ticketing
46
which of these questions can a potential employer legally ask during an interview?
how old are you?
are you authorized to work in the United States?
what is you native language?
what types of illnesses or disabilities do you have?
47
with each call, a gracious, appropriate response will help build ____
the salons energy level
a quiet atmosphere
teamwork
the salons reputation
48
getting into the field and visiting salons and talking to salon owners, managers, educators and stylists is known as ___
visiting
networking
interacting
speaking
49
which of the following behaviors is not considered a good study habit?
reading content carefully
staying up late studying the night before a test
organizing and reviewing handouts
developing a detailed vocabulary list
50
when gathering accurate financial information for purchasing an existing salon, it is often helpful to consult with a __
certified public accountant
interior designer
attorney
architect
51
which of these terms refers to customers who are loyal to a particular cosmetologist?
client base
loyalists
personell
walk ins
52
which part of a business plan includes the owners resume, personal financial info, legal contracts, and other agreements
financial documents
supporting documents
salon policies
executive summary
53
another name for an individual owner who determines policies and has the last say in decision making is a ____
business partner
stockholder
manager
sole proprietor
54
keeping track of where your money goes is one step toward making sure that you ____
maintain confidence
always have more than you need
have a good work ethic
alway have enough
55
what is the minimum number of stock holders allowed for a corporation to exist?
three
one
two
zero
56
the first reality when you are in a service business is that your career revolves around ____
making a profit
serving your clients
making yourself happy
helping your coworkers
57
the term ____ refers to the percentage of the revenue that the salon takes in from services performed by a cosmetologist
tip
commission
salary
wage
58
booking appointments is primarily whose job?
the managers
the cosmetologists
the clients
the receptionists
59
supplies used in the daily business operation are considered _____
retail supplies
consumer supplies
consumption supplies
inventory supplies
60
which of the following methods of compensation is not likely to be encountered in the salon industry?
salary minus tips
salary
commission
salary plus commission
61
if you default, it means that you ____
paid your bills on time
opened a line of credit
were asked to leave your job
failed to repay a loan
62
the typical independent salon has about ___
five
ten
three
forty
63
which of these is usually the best form of compensation for a new salon professional to start out?
commission
tips
salary plus commission
salary
64
these are serious consequences for not reporting cash tips as income including fines and potential jail time as well as_
increasing the employer match of your 401k savings account
decreasing your borrowing power
raising your social security retirement income
raising the Bureau of Labors endorsement of cosmetology as sustainable
65
which of these terms refers to understanding the strategies for successfully taking tests?
street smart
test wise
work ethic
deductive reasoning
66
a good way to get the conversation started on retailing products is to ____
rarely offer sales promotions
not share the product benefits as clients will not understand them
have dim, subtle lighting in the retail area
place the product in the clients hands
67
an agreement to buy an established salon does not typically include which of the following?
a signed statement of inventory and its value
a financial audit
an analysis of future maintenance costs
confirmation of the identity of the owner
68
which part of a business plan is a description of the key strategic influences of the business?
mission statement
supporting documents
vision statement
marketing plan
69
if you operate your salon in a building that you own, it is not necessary to purchase which of the following insurance?
liability insurance
burglary insurance
renters insurance
malpractice insurance
70
which part of business plan includes projected financial statements, and financial statement analyses?
organizational plan
salon policies
vision statement
financial document
71
your interview outfit should be fashionable and flattering as well as similar to the salon’s ____
clientele dress
logo colors
color scheme
style culture
72
when preparing your professional resume, it is recommended that you ___
make it about two pages long
omit information about your professional skills
focus on information relevant to the position you are seeking
focus primarily on the schools you have attended
73
which part of a business plan ensures that all clients and employees are treated fairly and consistently?
organizational plan
financial documents
executive summary
salon policies
74
the common range for commissions is ___
50 to 80 percent
15 to 25 percent
25 to 60 percent
20 to 30 percent
75
a powerful portfolio will include letters of reference from _____
former employers
family members
neighbors
friends
76
a ___ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.
rental agreement
job description
employment agreement
resume
77
human resources does not cover which of the following concerns?
what you can and cannot say when hiring someone
how you manage your employees
what you should do when you need to increase sales
what you must do when firing someone
78
when going over the directions for the exam, if there are things you do not understand, you should ___
focus on parts of the exam you do understand
turn your test in and take the exam another day
ask the examiner
try to figure it out on your own
79
which payment structure is used to motivate employees to perform more services, thereby increasing their productivity?
hourly rate
salary plus commission
salary plus tips
weekly rate
80
which part of a business plan outlines all of the research obtained regarding the clients your business will target
organizational plan
marketing plan
financial documents
executive summary